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All reviews pool and hot tub great hotel omelet breakfast buffet off the highway new york fitness center would definitely stay here again alexandria bay excellent stay rooms are clean front desk staff fort drum staff was very friendly salmon run mall shopping trip hgi
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8 - 13 of 966 reviews
Reviewed 5 weeks ago

I highly recommend this hotel. It was a perfect place to stay in Watertown, close to everything. Very clean, friendly and comfortable.Great breakfast and coffee in the lobby. Very nice staff, great parking and quiet sleep.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Meander23576247929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this reviewResponded 2 days ago

Thank you for taking the time to write such a nice review on your recent stay at the Hilton Garden Inn, Watertown,1000 Islands. We are honored you chose to stay with us and pleased to here we met your expectations. We look forward to seeing you again soon.
Kindest Regards,
Jody Pettit, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018 via mobile

Stayed overnight for a quick business trip. Hotel was well situated and convenient off Interstate 81. Room was nice and spacious. Very clean and the staff was excellent. Breakfasts was just right. If your working, sightseeing or passing through. This is a excellent choice.

Date of stay: October 2018
Trip type: Travelled on business
Thank JohnnySands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this reviewResponded 2 days ago

Thank you for taking the time to write such a nice review on your recent stay at the Hilton Garden Inn, Watertown,1000 Islands. We are honored you chose to stay with us and pleased to here we met your expectations. We look forward to seeing you again soon.
Kindest Regards,
Jody Pettit, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2018

Needed a one night stay because of a hiccup in reservations on the river. We wanted a whirlpool room to relax & unwind. The tub was adequate and located in the room proper.. not just a jetted tub in the bathroom. No handrails so be careful In and Out. The coffee pot was pod system so tasted ok. Beds were comfortable. Shower was nice. I felt the room was a little pricey for off season. Difficult to get to because of road construction. We never got to use any of the other amenities because of short stay. Staff is very friendly.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Monte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this reviewResponded 2 days ago

Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn, Watertown,1000 Islands. We are honored you chose to stay with us and pleased to here we met your expectations. The road construction continues unfortunately however it should be done this spring. The prices for the hotel did not fall until the week before Thanksgiving due to our high occupancy. We are not as seasonal as the River Hotels with a large client base of corporate, repeat travelers working later into the year if not year-round. We look forward to seeing you again soon.
Kindest Regards,
Jody Pettit, GM

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Reviewed October 29, 2018

Bed was super comfortable. Room and bathroom were spotless! I will be staying here in the future. The staff was great ! Breakfast was exceptional!!! This is a great place to stay whether you’re staying for business or pleasure !

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Wanderer346082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this reviewResponded 2 days ago

Thank you for taking the time to write such a nice review on your recent stay at the Hilton Garden Inn, Watertown,1000 Islands. We are honored you chose to stay with us and pleased to here we met your expectations. We look forward to seeing you again soon.
Kindest Regards,
Jody Pettit, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2018

You could not ask for better and more wonderful people to interact with when staying. They truly cared about making your stay as wonderful as possible. I've stayed at a lot of hotels recently, and I would not hesitate in coming back to this one.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank hoffrch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this reviewResponded 2 days ago

Thank you for taking the time to write such a nice review on your recent stay at the Hilton Garden Inn, Watertown,1000 Islands. We are honored you chose to stay with us and pleased to here we met your expectations. We look forward to seeing you again soon.
Kindest Regards,
Jody Pettit, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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