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Reviewed 3 weeks ago

What an absolute pleasure to stay in this Hotel. We were in desperate need of a breather, but had little time to do so. Just an hour out of Cape Town, we decided Arabella will be the place. We had a lively ground floor unit, with everything we need. The restaurant met our expectations with a lovely spread and interesting Dinner Buffets during the weekend (Mexican Menu and Braai Menu). The breakfast buffet is plentifull with special attention to a kids corner which was a nice addition. All the staff is friendly. The grounds around the Hotel is well kept and we enjoyed a round of tennis on the tennis courts. Will go back again.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank louiselategan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We spent two nights at Arabella as a luxury treat prior to onward travel along the coast. The hotel, staff and accommodation were first class, the golf course proved very tricky when windy but thoroughly enjoyed. There is a strict dress code for the golf course even for the practice area which we accepted but not so for the dining room. We looked forward to dressing for dinner only to find other diners in shorts and flip flops. Sadly we missed sampling the a la carte menu as not served every night which we weren’t made aware of. Overall we enjoyed our stay and appreciated the tasty plate of cakes in acknowledgment of our celebration.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Fearless26649536019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel is very luxurious and you get the experience as from the moment you enter.
The rooms are very spacious and make you feel at home quickly.

The only disappointment we had was breakfast. Indeed a very large choice, but the hot breakfast was not even warm. So I advise you order your omelette, it will be cooked on the spot.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank HansenGeert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 4, 2018

Located in Kleinsberg, on what is touted as one of the cape’s most luxurious golf estates, African Pride Arabella is in a gorgeous gated community with monitored secure access to the private residences and the resort.

From the moment you arrive, the entire staff was lovely, friendly, welcoming and accommodating. Valet and self parking available. Hospitable bellmen are ready to help with your luggage.

The lobby and main floor of the hotel is an impressive open area with high vaulted ceilings and a contemporary African chic decor with amazing artwork throughout the building.

Like Europe, you place your key card in a slot by door to turn on power and when you pull the key, the power goes off. As a result our rooms were very cold when we arrived. I would never have imagined that winter in South Africa would be as chilly as it was.

They were in the process of renovating many of the guest rooms. Our room was amazing. We upgraded to a one bedroom which was spacious with a separate living room that had a television that swiveled both to face the couch and the bed.

The bathroom had his and hers sinks, a deep, huge bathtub with a television, a large shower and separate room for the toilet that can be entered / closed off from the entrance to the main entrance to the room or from the rest of the bathroom.

We had a delightful welcome treat on our arrival. The property recently become part of the Marriott chain of hotels and as a platinum member, that must have been one of the peaks.

There were a couple of minor glitches with our room. The heater in bedroom did not work well so we finally turned it off and left the one in the living room on. We also could not turn off the bathroom light. Maintenance came to look and finally had to turn off the breaker.

The food at the restaurant was very good and the service was exceptional. We ate several meals there and enjoyed absolutely everything we tasted. In general the food in South Africa is really delicious and this was no exception.

We toured but did not use the spa as our luggage was delayed and we did not have swimsuits but it was very nice and the outdoor pool would be inviting if it wasn’t so brisk.

I can imagine that the property is bustling during the summer season but it was a little quiet, which was actually nice. The grounds are beautiful, lots of gorgeous flora, fauna and wild birds. In addition to the regular golf course, there is a 9 hole mini golf or “putt putt” and a fun child’s play area. Otherwise the destination is a little remote and around 20 - 30 minutes from the local towns of Betty’s Bay, where you can spot penguins, or half an hour from Hermanus, a quaint little Seaside town known for whale watching.

My review of the overall area of Kleinsberg may be different as the not too distant surrounding areas are flush with makeshift matchbox houses that were supposed to be temporary, and have become permanent housing for the past 25+ years. A reminder that while apartheid may have ended, things are still far from equal. Having seen that, we decided to be in gratitude for all that we have and generously tip the people who so warmly and graciously welcomed us not just at the resort but during our entire stay across South Africa.

But do not let that damper or affect your choice to stay here. Those areas are 20+ minutes away and African Pride Arabella is a safe and secure hidden jewel and a lovely place to spend a few days on your tour ... in warmer months I can definitely see spending a more time and it being great for a romantic getaway, a family vacation, a goal trip or a conference.

With regards to the rate, I would rate this as a luxury hotel by North American Standards at luxury South African prices but at mid range North American rates.

HIGHLY recommend and would definitely go back.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank KoziakProductions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 31, 2018

Location and golf is great. The hotel itself doesn't yet meet the Marriot Autograph Collection. Perhaps renovations are coming, but the hotel still feels like a run-down Protea with a new badge thrown on.

I was happy with the responsiveness of the staff to my concerns, but much of what is needed is out of their control. Food and beverages are extremely weak for a place you'd ideally not leave while visiting.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Pax_Ex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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