We were promised a bottle of sparkling wine in our room on arrival as it was our honeymoon but this was not provided. No big deal. The service at the bar / restaurant was worst I have ever experienced in a 5 star hotel. 15 minutes between providing the menu and taking our drinks order. Red wine was being kept on ice so it was served ice cold. Our food took ages to arrive and when it did arrive it did not come with any of our side orders. They had forgotten. Side orders were provided 20 minutes after we finished our main meal. The restaurant was not busy. That evening we rang reception to ask about the sparkling wine and were told they would call us back. No response. We inquired on our way out to dinner and were met with a shrug of the shoulders. When we returned from dinner we asked again and they said they would send it to our room immediately. Unless we inquired again, the hotel staff would have continued to simply ignore us. 1 hour later and it still had not arrived to room. We had to call reception again. The next day we asked for some change at the bar as we only had large notes. We were told no. We asked at the reception and again were told no. This is meant to be a $500/night 5 star hotel but yet they could not handle such a simple request. We had a drink that night in the bar and ordered two glasses of red wine. 6 times the waiter returned to our table to confirm the order. Eventually he advised that the wine was not available so we ordered different wine. Again the red wine was served ice cold despite the hotels website boasting of their prestigious sommeliers. The robes in the room were torn and there was blood on the moaquito net around the bed. Despite all of the above, it is a beautiful hotel in an excellent location with spectacular views. Sadly the service is poor or maybe we simply weren't important enough guests as staff seemed to swarm to certain guests. It may be the most expensive hotel in stone town but definitely not the best. Save your money and stay elsewhere.

The Park Hyatt hotel is located in a great part of Stone Town within easy walking distance to most of the major tourist traps.

The check-in process was smooth, painless and fast and the staff could not do enough for us to get us quickly registered and to our room. Our room was not ready by the time we arrived so we sat in the living room for about an hour until it was, however the staff and management kept us informed of the delay ensuring we were okay.

Upon getting to the room, it was nicely cleaned and apportioned and well appointed. A large master bedroom with a lovely balcony overlooking the Indian Ocean and a large living area with where a rollaway bed was put for our daughter.

The toiletries provided were fantastic and smelled awesome. we could not get enough of them. The bathroom itself was huge and clean and a standalone bathtub which my wife loved along with the bath salts that were provided.

The wifi worked perfectly and we had no problem with it.

The buffet breakfast provided was more than ample with great selections and it looks as though everything is halal. the Living Room is the bar where you can get your favorite tipple.

Only a couple of minor faults which were noted.

The bathroom shower cubicle was fitted with a huge rain shower head which we could not use as the shower cubicle door would not close properly and the first time we used it we flooded the bathroom because of the door not closing properly, so i had to revert to using the hand held spray only. pity.

Secondly, was the taxi the hotel hailed for us to get us back to the airport. Being residents we know that taxi fares are set. When you arrive at the airport there is a huge sign stating how much it will cost you from one location to another. We assumed that the taxi the hotel got us would charge the same amount (30,000 Tsh), however when we got to the airport the driver demanded 60,000 Tsh and when we refused and pointed to the sign with the standard charges, be became abusive and threatening.
Suppose in a way it was our fault for not confirming the cost before we got in, but assumed it was provided by the hotel, that the taxi driver would abide by the stated fare and not fleece us. Lesson learned.

If you have an ocean facing room, be prepared to wake up early with the fishermen returning from night fishing and offloading their catch. As well as kids playing in the surf and sand, it does get very noisy at time, but it adds charm to the place, but just be forewarned.

This is a quality hotel and we will definitely be back again, very soon.

Thank you for a great stay.