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“Bit of a mixed bag”

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Hotel Au Logis des Remparts
Ranked #3 of 7 Hotels in Saint-Emilion
Certificate of Excellence
London
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Bit of a mixed bag”
Reviewed 5 September 2011

We stayed here, after leaving finding a place in St Emilion to the last minute & struggling to find something - I contacted the hotel directly and they were able to accommodate us in different rooms (top floor, including parking for 140 Euro per night and 89 Euros for a ground floor room+15 Euros parking) over two days which maybe wouldn't have shown up on the standard hotel booking services (expedia etc) - maybe an option if you're stuck like we were. St Emilion is lovely and we very much enjoyed our stay, spending relatively little time in the hotel. The hotel had some strong pros and cons.

Positive side: the rooms are nicely turned out, the gardens & pool in the back are beautiful & great to sit in and enjoy some peace and quiet and the location is very central and perfect to explore St Emilion. There is a lot of parking at the back of the hotel which looks to be pretty limited in St Emilion itself.

On the negative side, the service is a bit cold and "going through the motions" - upon our arrival an Australian woman was telling reception that she had lost her moneybelt and could they let her know if it turned up: the receptionist spoke to her if she was a child and said "well, you must go and look in your room" and rolled her eyes at us when she had gone - not very customer friendly. As other people have pointed out, there are signs everywhere telling you what not to do in the hotel (2 Euros to rent a bath towel when you are paying 140 Euros a night!) that seemed designed for the convenience of the owners and to maximise profit and minimise losses not really about delighting customers, yet in one of the leading wine towns in the world, there is no information or advice in the hotel about wine e.g. where to buy wine cost effectively, what to look out for etc. And please don't pay 10 Euros for a bit of a bread and jam and coffee for breakfast: go to the centre of town and at least get a wonderful view of the church and the village and pay less.

I suppose, this is just good old supply and demand economics: hotels in wonderful places like St Emilion don't need to try very hard to fill up, charge what they like and this leads to complacency and poor service, a pity really for customers.

I would recommend the wine tasting course at Maison de Vin if you get the chance, very informative and interesting.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank JohnfromLondontown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
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English first
Mexico City, Mexico
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 September 2011

The hotel is very nice ,the only strange thing is the"style castle" of the furniture in the room, but the rest : views, service, gardens, breakfast, parking , etc was fantastic.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank felipe_atala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2011

Prime location with a lovely garden and swimmingpool. Very nice breakfast.
Good value for money due to the fact that it is "just" a 3 * hotel as the interior including the hotelrooms are a bit oldfashioned.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank CTRavel1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 August 2011

Very expensive particularly for breakfast they charged 14 euro for each child's breakfast. Room was very dark.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tosh12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Ireland
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 July 2011

reasonable hotel - the staff were helpful and polite if not overly friendly, the reception area was very bland but my room was cosy and well equiped and pool and outdoor area was fantastic. the main short coming of this hotel was its endless signs around the hotel telling you what you could and couldn't do - eg do not take hotel room towels to the pool. Also they were very keen to charge for any extras that are generally included at most hotels - eg 2 euro to rent a pool towel.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank maisie71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 October 2010

we stayed here on a first visit to the bordeaux area and really enjoyed it. the hotel is perfectly situated right in the heart of the charming medevil village of st emilion, steps away from the historic sites, great restaurants etc. the rates were very reasonable, a great value for money. we found our room to be quite small, but it was clean and comfortable with daily service. onsite parking and wifi access (via coupons) was a nice plus. i'd recommend this as a great option for a few nights in the area to check out the vineyards etc.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RowanBenecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biella, Italy
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 October 2010

Easy going hotel, located in the middle of the village of Saint Emilion.
Our double room was small but very clean
Renovated toilet with a fantastic view on vineyards.
Quite place, ideal to spend a couple of night.
Too expensive the breakfast, 14 € per person!
28 € for 2 breakfasts, it's really too much, if you think that in France a croissant cost 0,70 €

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eugeita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Au Logis des Remparts

Property: Hotel Au Logis des Remparts
Address: 18 rue Guadet, 33330 Saint-Emilion, France
Region: France > Nouvelle-Aquitaine > Gironde > Saint-Emilion
Amenities:
Bar / Lounge Free Parking Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Saint-Emilion
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Au Logis des Remparts 3*
Number of rooms: 20
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Also Known As:
Logis Des Remparts Hotel Saint-Emilion
Logis Des Remparts Saint Emilion

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