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Traveling Ammonite

Enjoyable stay, with odd quirks

5.0 of 5 bubblesReviewed Jan 8, 2024via mobile
I have absolutely no idea why this American-themed hotel is in Europa-Park, but I liked the hotel overall. The decorations had lots of loving details, the rooms were spacious, and the staff was friendly amd helpful. The breakfast was delicious, and crowds of people were handled efficiently.

I have to say, though, the bathrooms were an odd choice. You can see the shower through a glass door... from the bedroom. You can close the blinds, but even then the shower was not completely hidden. Great for couples, I guess, but awkward for friends.
Date of stay: January 2024
Trip type: Travelled with friends
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    Reviews (1,657)
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    Traveller rating
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    All reviews new england style spirit of st louis europa park fountain show outdoor pool excellent hotel suite kids lighthouse harbourside robes sauna entrance kettle theming
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    1 - 6 of 1,657 reviews
    Reviewed August 12, 2023

    The room was nice, although visibly aging. No mini fridge, no safe deposit box, and bad lighting. The main problem was the staff, who clearly doesn’t seem to be trained for 4 stars hotels. They just weren’t nice. No greetings or smile, side eyes whenever you ask even the slightest thing, it’s like they’re annoyed to talk to you. We were told by an employee “I don’t speak French”, our native language, just for them to speak French with his colleague right after. Even Edeka’s employees are nicer than that, which says a lot. We know that European frontline workers aren’t very polite, but this sets the bar very low, especially when compared with countries like the U.S. or Japan. We were regular clients of this hotel and of Europapark, and felt a drop in quality, while prices increased, getting closer to a premium price, closer to Disney’s prices. This hotel doesn’t deserve a 4+⭐️ rating.

    Room tip: The pool is freezing cold
    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank WorldTwo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 7, 2023

    The bell rock is a nice hotel and the staff at the front desk or reception were excellent and extremely helpful. The hotel in general is a lovely relaxed atmosphere and feeling about it.

    We found the breakfast which was in the harbourside restaurant was good with a good variety of options. You could also have a buffet style dinner in this restaurant. The other dining options were more fine dining such as the captains finest or the Michelin star ammolite restaurant which might not be ideal after a day in a theme park with young kids.

    We used the spirit of St Louis bar several times which is also in the hotel as you could also get food similar to the a la carte restaurant while being more casual. The only negative was that it takes a long time for drinks to arrive after ordering.

    The rooms were clean and to a good standard with nice touches like beds themed as boats for the kids.

    All in all a very good hotel with nice pool, good standard rooms, close proximity to Europa park while l still remaining secluded and private with very good staff in general.

    Room tip: Restaurants do book up.
    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank tp802016
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed January 8, 2023

    We love this hotel with its modern interiour in the New England style- very stylish! SPA and pool area were good albeit not all saunas were open (or only on demand but nobody informed us about it, we found out when standing in front of closed doors). We stayed in the Africa Suite which looked a bit more plain than on their website, but still enjoyed it, especially because it was huge! The separate bedroom for the kids was good, but a bit tight. Breakfast was very good, really enjoyed that, too. Would come again but the price is too high, so we would need to maybe downgrade with the rooms. Staff is very helpful, no matter what is asked it seems. Mrs. Cathy Pfiffer especially stood out to us.

    Date of stay: January 2023
      • Value
      • Rooms
      • Service
    Thank natalieb382
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed December 22, 2022 via mobile

    A wonderful theme park hotel, with great service, well sized rooms and great theming. Also a great location to walk to Europa park and with a great shuttle service to Rulantica that picks up just outside the lobby. The breakfast was fantastic. For those that want it, tea and coffee making facilities for the room can be requested.

    Date of stay: December 2022
    Trip type: Travelled with family
    Thank TheTravelAardvark
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed October 8, 2022

    We stayed one night in one of the "Africa suites"; the room was amazing and we specially liked the small, separate bedroom for the kids. The staff was outstanding (we've made an error while booking our tickets to the Europapark the next day and they corrected it free of charge; the next day my wife felt sick and was allowed to stay a bit longer in the room, etc.) and very friendly. We had dinner and breakfast in the Harborside self-service restaurant and were also very satisfied with the quality of the food and the drinks as well as the entertainment possibilities for the little ones. And another time we will even visit also only as a couple including a dinner in the fine dining restaurant.

    Date of stay: September 2022
      • Value
      • Location
      • Service
    Thank NicolaB465
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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