We travelled as a family for my daughter's 21st birthday. We booked a presidential suite to treat us all.
Wow! What a surprise when we got there. Beautiful room. Very large veranda with seating area. Complimentary mini bar that was refreshed every day with beer, coke, water, apple, orange etc.. very comfy beds in two bedrooms. Living area with sofa and chairs. Bluetooth speaker. I was a little too comfy😊 didn't want to go home. Room 6253 Wyndham suite. Absolutely fabulous.
I have absolutely no idea why this American-themed hotel is in Europa-Park, but I liked the hotel overall. The decorations had lots of loving details, the rooms were spacious, and the staff was friendly amd helpful. The breakfast was delicious, and crowds of people were handled efficiently.
I have to say, though, the bathrooms were an odd choice. You can see the shower through a glass door... from the bedroom. You can close the blinds, but even then the shower was not completely hidden. Great for couples, I guess, but awkward for friends.
The room was nice, although visibly aging. No mini fridge, no safe deposit box, and bad lighting. The main problem was the staff, who clearly doesn’t seem to be trained for 4 stars hotels. They just weren’t nice. No greetings or smile, side eyes whenever you ask even the slightest thing, it’s like they’re annoyed to talk to you. We were told by an employee “I don’t speak French”, our native language, just for them to speak French with his colleague right after. Even Edeka’s employees are nicer than that, which says a lot. We know that European frontline workers aren’t very polite, but this sets the bar very low, especially when compared with countries like the U.S. or Japan. We were regular clients of this hotel and of Europapark, and felt a drop in quality, while prices increased, getting closer to a premium price, closer to Disney’s prices. This hotel doesn’t deserve a 4+⭐️ rating.
The bell rock is a nice hotel and the staff at the front desk or reception were excellent and extremely helpful. The hotel in general is a lovely relaxed atmosphere and feeling about it.
We found the breakfast which was in the harbourside restaurant was good with a good variety of options. You could also have a buffet style dinner in this restaurant. The other dining options were more fine dining such as the captains finest or the Michelin star ammolite restaurant which might not be ideal after a day in a theme park with young kids.
We used the spirit of St Louis bar several times which is also in the hotel as you could also get food similar to the a la carte restaurant while being more casual. The only negative was that it takes a long time for drinks to arrive after ordering.
The rooms were clean and to a good standard with nice touches like beds themed as boats for the kids.
All in all a very good hotel with nice pool, good standard rooms, close proximity to Europa park while l still remaining secluded and private with very good staff in general.
We love this hotel with its modern interiour in the New England style- very stylish! SPA and pool area were good albeit not all saunas were open (or only on demand but nobody informed us about it, we found out when standing in front of closed doors). We stayed in the Africa Suite which looked a bit more plain than on their website, but still enjoyed it, especially because it was huge! The separate bedroom for the kids was good, but a bit tight. Breakfast was very good, really enjoyed that, too. Would come again but the price is too high, so we would need to maybe downgrade with the rooms. Staff is very helpful, no matter what is asked it seems. Mrs. Cathy Pfiffer especially stood out to us.
