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Athens85
Paradiso, Switzerland

Great stay in Europa Park!

5.0 of 5 bubblesReviewed Oct 1, 2023
I stayed in four hotels at Europa Park: Colosseo, El Andaluz and Bell Rock. The Santa Isabel I must admit is the best by far. The fact that it is not as big as the other hotels in the park is already a big plus. The staff, like all the Europa Park staff, are very nice and friendly. The hotel has superlative attention to detail: there is even a consecrated church/chapel. I found the reconstruction of the convent spectacular. The Deluxe room was perfect in line with what one would expect from a 4-star hotel. Breakfast, as always at Europa Park, was excellent with a wide choice. Also the dinner buffet was excellent and the choice very varied. Spa on the top floor very nice with a nice view of the park, I also enjoyed the pool on the ground floor. I will definitely return to this hotel.
Date of stay: August 2023
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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1 - 6 of 495 reviews
Reviewed July 16, 2022 via mobile

Staffel very unfriendly / arrogant; restaurant used to be very good but the quality isn't worth the price anymore; be aware no smoking in the outside dinning area anymore! It isn't mentioned, while you reserve the table, we were told on arrival only.
We used to visit 3-5 times a year, but won't return after this experience!

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Z3603WObarbaral
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2022

Can't recommend this hotel highly enough! Theming is second to none! Staff are courteous and friendly and speak very good English, Room was spacious and clean. More quieter than the other hotel's on the Europa park complex

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Chewst_7396
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 28, 2020

The hotel was pleasant and looks nice (although a strange theme).

We had a great 2 nights sleep, until the Saturday evening when the hotel had a wedding on. We were on 1st floor and the music was so loud, we could hear every song clearly in our room.

When I complained at reception at 11.15pm, I was told that it should stop at 12pm, which was only 45 minutes longer for us to wait!! The music went on and we didn't get to sleep until 1am (including our 2 young children)!

Sadly, this messed up getting up early to make the most of the early hour in the theme park! The hotel did give us a discount for that night on request, but I would have preferred the sleep.

There was also an event on the Sunday night, which we could hear in our room. (We managed to sleep through this as it wasn't loud music).

I would only recommend staying in this hotel if you could request a room higher up from the 1st floor and away from events.

The room was really nice. Great for 4 people (kids basically get a bunk bed enclosed with wardrobe doors) which they thought was amazing. If you didn't have cleaning the next day, then you could save some money, which was pretty cool.

Europa park is lots of fun...

Room tip: Ask for a room above the first floor if you want a quiet stay, so that you can't hear the events on the ground floor.
Date of stay: August 2020
    • Value
    • Location
    • Service
Thank melliejk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2020

The hotel in itself is nice and original, with its Spanish convent style. The kid enjoyed his 'private' bedroom (the closet with the kids' beds). The pool is great, but cleaning may be improved, at the end of the day the changing rooms and showers were filthy.
I am not accustommed to theme-park hotels, so for a 4-star hotel it was a bit surprising to park on a giant supermarket-style parking lot, and push our luggage on 500m to reach the hotel itself...
Very pricey, but considering you have complimentary access to the park for the final hour on your arrival night, and the next day early priviledged access to the park, and that you park for free, it can be interesting, especially for larger families (rooms are basically for 2 adults 2 kids).
The very bad point, unfortunately, goes to the restaurant... Low-grade food, very poor service (if any...), all this for... a buffet finally. I would advise to take your car and have diner somewhere else in town, no need to stay at the hotel for that.

Room tip: Nice views on the parking lot, you can keep an eye on your car
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
1  Thank PeterHongKong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 2, 2019

Interesting concept and interiors. Let down by food and service at times. We've chosen its restaurant for the dinner because its buffet price was more expensive than others in the same hotel network, thought it might be an indication of quality. We were wrong - undercooked dry pasta, no decent hot meats or fish. Service is slow and not welcoming.
The hotel pool was not adequately heated for the weather outside. Room lacked wet gear drying facilities. For one time stay it's good but would not return.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank Barsuchok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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