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Traveller rating
472
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All reviews dungeon bar garden room conservatory restaurant steeped in history dining rooms other islands sea view main building four courses steep hill stunning location indoor pool wonderful hotel superb food lands end short break isles of scilly
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Reviewed December 4, 2016 via mobile

Spent a great three nights at the Star Castle at the end of October. The garden room we were in was very comfortable and a good size. Food was excellent and staff very friendly. Nice position with great views down to St Mary's harbour.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank ababoxall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RFrancis1, Manager at Star Castle, responded to this reviewResponded December 6, 2016

Dear ababoxall

Thank you so much for taking the time to review our hotel. I am so pleased that you enjoyed the garden room and thought the food excellent. We are very proud of how friendly and experienced are staff are and I am happy that you found this to be the case. I do hope that you will come back and stay with us again soon.

Kind regards
James Francis

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Reviewed November 19, 2016 via mobile

I stayed at the Star Castle whilst working on the Isles of Scilly.
The staff were extremely helpful and friendly.
This hotel is in the most beautiful location.
If the weather is good it is worth sitting outside within the confines of the castle.

Date of stay: September 2016
Trip type: Travelled on business
Thank Spinglamigo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RFrancis1, Manager at Star Castle, responded to this reviewResponded December 6, 2016

Dear Spinglamigo

Thank you so much for taking the time to review the Star Castle Hotel. I am so happy to hear that you found the staff so helpful and friendly. I am so pleased you like the location and the outdoor space. I hope that you stay with us again soon.

Kind regards
James Francis

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Reviewed November 8, 2016

Looking down on the harbour, a fascinating building with history to match. We had a drink in the Dungeon Bar & explored the battlements before walking around the Garrison. Would imagine that it's a wonderful location to stay in.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Service
Thank 2016crissieB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RFrancis1, Manager at Star Castle, responded to this reviewResponded December 6, 2016

Dear 2016crissieB

Thank you for taking the time to provide us with a review. I am so happy to read that you enjoyed a drink in the Dungeon Bar and had a chance to explore the grounds. I very much hope that you will come and stay with us in the near future.

Many thanks
James Francis

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Reviewed November 2, 2016

Falling ill on the first night of your holiday(no fault of the hotel !) is not the ideal way to begin what one hopes will be a restful few days away.

However, if you must fall ill, the staff at the Star Castle will do all they can to help. This included providing hot water bottles, finding a doctor and arranging transport. Once recovered, it was possible to enjoy the comfortable garden room, the excellent food in the restaurant, the service and the ambience of this lovely building. It seems quite an achievement to provide such excellent food and accommodation in such an unusual and historic structure.

Because of its historic walls, steps and floors, it is not suitable for anyone with mobility issues, but it is a great base for the able-bodied wanting to explore the islands.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Graham T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RFrancis1, Manager at Star Castle, responded to this reviewResponded December 6, 2016

Dear Graham T

Thank you for taking your time to provide us with a review, and thank you for sharing your experience with us online. I am so pleased that you felt so well looked after by our team in the circumstances of your illness. We do encourage our team to do all they can to help our guests. I am so glad that you then got better and were able to enjoy all that the hotel has to offer; the food, the rooms and the historical building itself. It is also great to hear that you understand the challenges of the grade I listed building. I do hope that you will return and stay with us again soon.

Kind regards
James Francis

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Reviewed November 1, 2016 via mobile

My wife and I have stayed in the garden rooms and in the castle superior rooms and would recommend anyone to try this hotel, and you must visit the dungeon bar. The food is first class and the staff are more than helpful we hope to return to your favourite haunt soon .

Date of stay: September 2016
Trip type: Travelled as a couple
1  Thank billytheboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RFrancis1, Manager at Star Castle, responded to this reviewResponded December 6, 2016

Dear billytheboy

Thank you so much for taking your time to provide us with a review. It is great that you enjoyed your stay in both the castle and garden rooms. I am so glad that you thought our food was first class and that you thought our staff are great too.

I do hope that you will visit us again soon.
Kind regards
James Francis

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