We took our grandchildren there during the week of Passover vacation. The mall was extremely full with many people there for family time. The cashier told us it was a 2 1/2-3 hour wait but our grandchildren really wanted to go on the rope course so we decided to let them do it especially since we drove over an hour to bring them.
We waited in line with them over 2 1/2 hours. Our grandchildren are age 8 and 6. We were told they were big enough for the
course. The children were finally harnessed and entered the area. The 6 year old was afraid but she couldn't manuveur the ropes that were attached above through the pulleys. The 8 year old got scared and came out after 5 minutes. The younger one kept getting stuck and couldnt move by herself. She also left after about 10 minutes. It cost $20 each and there is no refund. They really needed an adult with them to help them. Neither my husband or I were able to go with them. We felt it wasnt honest that they dont suggest adult supervision or assistance with such young children. I asked for a refund and was told they never give refunds. I asked how often does it happen that a kid will come out after 5 minutes. He said it happens all the time and if they refunded everyone they wouldn't make money. BUYER BEWARE. IF YOU GO WITH YOUNG CHILDREN WHO HAVE NEVER DONE THIS ITS NOT FAIR UNLESS THEY HAVE ADULT ASSISTANCE.
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