Lenny D did a great job helping our birthday party group. He worked great with both kids and adults, and was very enthusiastic and supportive. Thanks Lenny! Looking forward to coming back.

Went this past Saturday night. Bought 4 tickets. The line was long but I was hoping to go through in a timely manner. At first it didn't seem as if it would take that long to complete this course. Waited over 45 mins and moved a grand total of 5 feet on the line. The staff, do nothing to try and move the lines a long. Once you go in, you can take as long as you want to complete the course. Once inside, a person could hang out there all day and there was no one paying attention to move them along. Had to get off the line because of dinner reservations we had at 6:30. Came back the line was no better. Decided this wasn't worth it. Went to the counter and asked for a refund and was told "We have a no refund policy." Meanwhile, NO WHERE at the attraction was this posted - which it should have been by law. I'll also add that I spoke to another person who purchased tickets changed their minds and DID RECEIVE a refund. SO obviously, this place is a scam only looking to take your money or they just who they want to give a refund to and who they don't. I would save your money and not give this place a dime. They take your money, give poor service and then tell you tough luck. DO NOT WASTE YOUR MONEY HERE!!!!

And by the way - to the manager and owner here - take note, you are LEGALLY liable to post your return/refund polices in a visible place. NO WHERE at your attraction was any such notice posted. I took pictures of the entire area and there was none.

We took our grandchildren there during the week of Passover vacation. The mall was extremely full with many people there for family time. The cashier told us it was a 2 1/2-3 hour wait but our grandchildren really wanted to go on the rope course so we decided to let them do it especially since we drove over an hour to bring them.

We waited in line with them over 2 1/2 hours. Our grandchildren are age 8 and 6. We were told they were big enough for the
course. The children were finally harnessed and entered the area. The 6 year old was afraid but she couldn't manuveur the ropes that were attached above through the pulleys. The 8 year old got scared and came out after 5 minutes. The younger one kept getting stuck and couldnt move by herself. She also left after about 10 minutes. It cost $20 each and there is no refund. They really needed an adult with them to help them. Neither my husband or I were able to go with them. We felt it wasnt honest that they dont suggest adult supervision or assistance with such young children. I asked for a refund and was told they never give refunds. I asked how often does it happen that a kid will come out after 5 minutes. He said it happens all the time and if they refunded everyone they wouldn't make money. BUYER BEWARE. IF YOU GO WITH YOUNG CHILDREN WHO HAVE NEVER DONE THIS ITS NOT FAIR UNLESS THEY HAVE ADULT ASSISTANCE.