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Reviewed August 22, 2018

This is a great hotel away from the noise and the hustle, but a few minutes drive to everything. I've stayed here twice in the last 2 months and really like the hotel. I would have given this place a higher score if it wasn't for the front desk, not very friendly. The free breakfast isn't bad if you like scrambled eggs, sausage, waffles, fresh fruits and cereal. Thumbs up for the Coffee.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank drcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory E, Manager at HYATT house White Plains, responded to this reviewResponded August 23, 2018

drcy - Thank you for reviewing our hotel, we appreciate your feedback. I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful or friendly. If you would like to discuss this matter further, please contact our General Manager, Nick Chang directly at the hotel. We hope that if your travels bring you to our area again, you will consider staying with us so we can show you a better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2018

I was attending a two day conference at Manhattanville College so I decided to book a room at the Hyatt house. This place was perfect. The front desk staff is great and they even have a shuttle that took me to the Castle building for my meeting the following morning. Thank you for a great stay.

  • Stayed: August 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank jpatkins4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory E, Manager at HYATT house White Plains, responded to this reviewResponded August 23, 2018

jpatkins4 - Thank you for taking the time to comment on our hotel, your feedback is appreciated! I am glad that you stayed with us during your conference and we were able to assist in transportation! We hope if you ever find yourself in White Plains again you come back to visit!

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Reviewed August 18, 2018

Was supposed to get a king studio but ended up with a one bedroom suite ! Loved it ! Will definitely stay again, outside pool was great there’s a grilling area! Although there some construction going on still a nice peaceful place to stay

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank 457kaseyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory E, Manager at HYATT house White Plains, responded to this reviewResponded August 23, 2018

457kaseyv - Thank you for taking the time to review our hotel, we appreciate all of our guests feedback and we are pleased to hear that you enjoyed your stay with us. We are glad you enjoyed your upgrade and were able to enjoy some up our newly updated amenities! Please visit us again soon!

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Reviewed August 17, 2018

Would have given better reviews, but hotel was undergoing renovations, which we were never told about when trip was booked, and didn't find out about until we arrived. Staff is fabulous, food is ok, considering what they had to work with because of renovations.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank smrsnshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory E, Manager at HYATT house White Plains, responded to this reviewResponded August 23, 2018

smrsnshine - Thank you for taking the time to review our hotel. We appreciate all of our guests feedback. Our guestroom have all been renovated, and we are excited to say that our hBar will be opening soon! We hope that if you are ever in the are again, you will try us again!

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Reviewed August 14, 2018

We were 11 people spread over three 2-bedroom suites. All rooms were clean and equipment in perfect condition. This was our fifth time over, and not the last.The staff was extremely friendly and available. They went out of their way to accommodate our large group.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Jean-Frederic A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mallory E, Manager at HYATT house White Plains, responded to this reviewResponded August 23, 2018

Jean-Frederic A - Thank you for taking the time to review our hotel, we appreciate all of our guests feedback and we are pleased to hear that you enjoyed your stay with us. Please visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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