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“First Rate and Pooch friendly” 5 of 5 bubbles
Review of The Siena Hotel, Autograph Collection

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The Siena Hotel, Autograph Collection
Ranked #2 of 17 Hotels in Chapel Hill
Certificate of Excellence
East Dennis, Ma
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“First Rate and Pooch friendly”
5 of 5 bubbles Reviewed 16 February 2012

We stayed at the Siena Hotel for the second time and found the experience to be fabulous! The staff were professional and extremely accommodating. We traveled with our elderly dog, and were treated with such kindness. The bed was VERY comfortable, and bathroom, luxurious and roomy. The lobby is lovely, and at our last visit we had wonderful meals in The Palio restaurant. We've saved rooms in May for our son's graduation from Elon, and I can't wait to go back.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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442 reviews from our community

Traveller rating
    325
    76
    28
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    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Boston, Massachusetts
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

The service at this hotel was superb. Our room was large, clean and comfortable, and we really felt well taken care of. Sitting by the fireplace in the lobby in the evening, with a glass of wine and an hors d'oeuvre, listening the the pianist and reading a book picked up at the local used book store, was an experience I frequently recall during more hectic hours back home. If we ever have a chance to visit Chapel Hill again, we will stay at the Siena. In fact, we might schedule another trip just so that we can stay there again. It's that nice.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

This is a great boutique hotel and our rate was a great value. The lobby is tastefully decorated, and the rooms are large and beautifully appointed. It has the feel of a carefully decorated hotel, not a corporate chain. Elegant and large bathrooms. Really nice.

This is a boutique hotel, not a resort, so there's not much there outside the lobby and rooms, which is great. They know what they're trying to do and they do it well. The staff was really nice, as well.

The only drawback to the hotel is the location - which is not bad but just incongruous. The hotel sits between two off-brand gas stations on a commercial strip about two miles down the road from the UNC campus. Easy access to campus with their shuttle, but not right next door. Our rate here was much better than at the Carolinian, which I suspect is due to location, and we were happy paying less for such a great hotel.

Room Tip: Ask for a room facing the back woods, since this section of Franklin Street isn't worth a view.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wilmington, nc
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 11 January 2012

Stayed there last weekend after a UNC basketball game with my wife and kids. Certainly a splurge for us to stay there, but I wanted us to have a couple of extras since it was a family weekend. Check in was easy and hotel has a nice appearance. When it was time to go to bed, my daughter was not feeling well, so we asked for a cot for my son to sleep separate from her. They brought one soon after and it was comfortable for a rollaway.

Due to the temperate weather, we didn't realize until we had gone to bed that the AC was not blowing cold. I don't know if it was because it was January, but only the heat would work, not the AC. It was too late in the evening and with our stuff spread out, we were not up to moving rooms. Our room was warm and stuffy. We ended up having to open the balcony door for the night, which increased the traffic noise dramaticially.

Heading home after only fair night's sleep, I was still ok with everything until I had one final surprise. At no point until checkout did they tell us they were charging us $15 for the use of the rollaway. At check out, the representative asked me if I wanted the incidental charges to remain on my card. Only when I asked did he tell me what the charge was for. I found the front desk person to be somewhat patronizing and unapologetic. This caused me to unfortunately leave with a less than pleasant taste of the Siena.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank coastalhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bdeimling, Front Office Manager at The Siena Hotel, Autograph Collection, responded to this review, 17 January 2012
Thank you for taking time to leave feedback on your recent visit to Chapel Hill and The Siena Hotel. I am glad that your weekend started off on a good note with your smooth check-in. I am deeply saddened to hear that the rest of the weekend was less than satisfactory. We all take great pride in creating a great guest experience.

I am sorry to hear that the AC was not functioning in your room which caused you to have an unpleasant rest. Our engineering manager was notified upon your review and everything seems to be in working order. As for the rollaway charge, that is something that should have been communicated upon request and I apologize that it wasn’t. I have gone ahead and met with the front office team in stressing the importance of clearly communicating fees. With all of the complimentary services from wireless internet and local transportation, we definitely don’t want our guests feeling that we are “nickeling and diming” them when don’t communicate a fee for certain services.

Again, I am sorry that you didn’t have a wonderful experience and I implore you to stay with us again on your next visit so we can show you what The Siena service is suppose to look like.

Sincerely,

Brian S Deimling
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middleburg, Virginia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 December 2011

We had planned to stay in Raleigh but were not impressed with the city or the overpriced hotels,seriously expensive! So, we got back in the car and headed to Chapel Hill. We were so lucky to find the Siena. This place is just beautiful, very European. The staff and service was outstanding. We were shown three rooms and got to choose, difficult because they were all special..all were spacious with sitting areas, antique furnishings, lovely artwork, and bathrooms that were just redone with granite counter tops. Very snazzy. Loved the staff, just waiting to serve us in any way they could. Found us live music for the evening, drove us there and picked us up,we never moved the car. Has room service, a bar in the lobby, resturant attatched, breakfast was great, I think it was included in the very reasonable rate. I have traveled more than most in my life, all over and this hotel is one of my new favorites. Check it out! Thanks to all the staff there, you spoiled us.

Room Tip: No worries, we saw three and got to choose.
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  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Manassas_VirginiaGlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 9 December 2011

We spent our anniversary at the hotel last Sunday night and had a delightful stay. We decided at the last minute that we wanted a special night out and decided that an overnight stay at a very nice hotel and dinner at an excellent restaurant was in order. Since we love Chapel Hill, we looked that Carolina Inn, The Franklin, and The Sienna. Despite several previous satisfying stays and dinners at the Carolina Inn we decided to try The Sienna…and we are lucky we made this choice. We stayed on their Date Night package which cost $180 plus taxes and includes a $100 voucher to Il Palio restaurant in the hotel, an appetizer and drink in the bar worth $30 (not including tip and tax), and breakfast buffet for 2 (a $15 or so value). Bottom line was the room cost us about $55 including tax, and we had great food and a romantic environment to boot!

We stayed in Room 423 which was a large king in the back corner on the top floor. It was very spacious with a comfy king bed. It was quiet except for the 6am dumpster pickup next door on the Monday morning. In-room coffee and tea with the k-cups was nice as were the general amenities.

The lobby bar was very nice and service for our package-included drinks and appetizer (great cheese plate) was excellent. We dined that evening in Il Palio and certainly believe it deserves its 4 diamond AAA rating (the only Italian restaurant in NC with that rating). We had a bottle of chianti, and each had a delicious beet salad and appetizer-sized pasta dish. We walked out owing nothing beyond our $100 voucher (which covered our tax and tip). The food was delicious and the service was impeccable!

On Monday morning, our USA Today paper was in the room and the breakfast buffet (fresh fruit, yogurt, vegetable frittata, oatmeal, and breads/pastries) awaited in the Il Palio. Once again the service and food was great, and we only incurred a tip to our very nice waitperson.

Bottom line for us was a wonderful stay and an excellent facility with an even more excellent package pricing deal.

Room Tip: Ask for a room in the back if you want quiet but ask for the front if you want to watch Franklin St
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tslthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 29 November 2011

unless you want to be awakened and/or disturbed by the pounding of the treadmill in the fitness center next door. Stayed here with husband for romantic birthday getaway and was impressed by the service until we called the front desk to report loud banging and shaking walls at 7:45 AM. Was told it was from the second floor fitness center next door and all they could do was move us to another room, which didn't make sense to us because we were planning to check out within the hour. I was particularly disappointed with this incident because the hotel obviously knows about the noise and shaking from the fitness center and chose to place us in the room right next door on a night when the hotel was nearly empty.

Room Tip: Avoid room # 211 (and all other rooms in close proximity to the fitness center on the second floor)
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank NCtravellover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnthonyCH, General Manager at The Siena Hotel, Autograph Collection, responded to this review, 30 November 2011
Thank you for choosing to stay with us for your husband’s romantic birthday getaway. I am pleased to hear you were impressed with our service through your stay, except for the rude awakening by the fitness center next to your room.

I am very sorry for the fitness center noise and regret not assigning you a guestroom further away from the fitness center. I have met with the front desk manager and we have come up with a couple of solutions to avoid this from happening again to another guest. First, the rooms close to fitness center are now on a list to assist our front desk with properly assigning rooms, and we will let the guests know prior to their arriving to their room. Secondly, our fitness center equipment company is coming out to see what can be done to reduce the noise of the treadmills. Thank you for taking the time share your experience, and again I am very sorry we did not provide you with the perfect stay.

Sincerely,

Anthony Carey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Siena Hotel, Autograph Collection

Property: The Siena Hotel, Autograph Collection
Address: 1505 E Franklin St, Chapel Hill, NC 27514-2852
Region: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Chapel Hill
#2 Romantic Hotel in Chapel Hill
#3 Business Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Siena Hotel, Autograph Collection 4*
Number of rooms: 79
Official Description (provided by the hotel):
Located in the heart of Chapel Hill, North Carolina, The Siena Hotel, Autograph Collection is a gathering place perfect for retreats, meetings, weddings, and romantic getaways. Old world charm is met with modern amenities throughout the property. Rooms and suites are spacious and feature comfortable living areas, Juliet Balconies, and large marble bathrooms. Outside enjoy the southern skies to dine, lounge, or play the iconic Italian game of Bocce. Experience Il Palio, which like its namesake festival, brings people together in celebration. Chefs strive to emulate the best of the great Italian tradition of hospitality and quality at the table and in the glass. The vision is simple - use the best local and Italian ingredients as purely as possible and serve them with comfort and pride. Your Italian Villa is 1.5 Miles from the University of North Carolina, 7 miles from Duke University, and 16 miles from Raleigh-Durham International Airport. ... more   less 
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Also Known As:
Siena Hotel Chapel Hill
Siena Chapel Hill

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