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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #28 of 177 Hotels in Charlotte
Certificate of Excellence
Bristol
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Location!”
Reviewed 21 March 2012

The Hotel looks as if it had been recently renovated. Everything feels of a very high standard. Great service, they even give you a warm cookie on check-in, they all seem very friendly and happy to help.
As for the rooms, the beds are very comfortable! The shower had plenty of power and the sound insulation was very good. The A/C looks very out of date and noisy, you couldn't sleep with it on. And there is WIFI in the room but there is a charge of for this, although there are computers in the business centre that you can use for free.
The gym is well equipped and all of it seems very new.
The hotel is about a 15 minute walk from the centre of the charlotte, but there are a few restaurants and cafes around the hotel.
Will defiantly consider next time I'm in charlotte!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Step2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 17 April 2012
Thank you for taking the time to write your wonderful review about your stay at our property. We are hoping to upgrade our A/C units in the future that will make them quieter, however if you do experience this again during your travels with us or with other hotels it is advisable that you leave the fan on as this will reduce the compressor noise that you hear. Thank you again for your business and for your comments. We look forward to seeing you again soon.
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849 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
Reviewed 17 March 2012

Standard hotel, reasonably comfortable rooms. Good wifi speeds in the room and fantastic service at the bar and the restaurant - friendly and smiling! Southern chicken wraps were fantastic and I enjoyed the strong supply of Coronas :)

  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank harshv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 17 April 2012
Thank you for taking the time to to share with us your experience at our property. We are happy to hear that you enjoyed our bar and wifi. Thank you again for your business and for your comments. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 March 2012

My son is a Johnson and Wales student and whenever I visit him I always stay at this hotel. The front desk staff is great. The only bad thing were the loud drunks next door to us! It is in a great location. Close to restaurants etc.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank Sherri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 17 April 2012
Thank you for taking the time to write about your stay at our property. We hope your son is enjoying his studies at the University. Thank you again for your business and for your comments. We look forward to seeing you again soon.
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Bangor, Maine
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 March 2012

This hotel is recently remodeled, and in good taste. The bright yellow wall treatments in the hallways make you feel like you are outside on a sunny day. The staff was friendly. The location is not central, but still an easy walk to everything. I got this room on Priceline for a total of $73 per night with all taxes! Great deal. Thank you again, Priceline.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank marknthedark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 17 April 2012
Thank you for taking the time to write about your stay at our property. We appreciate your kind words. We look forward to seeing you again soon.
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Washington DC, District of Columbia
Level Contributor
85 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 March 2012

I'm in Charlotte 2x/year or more for work travel. I've made this my hotel of choice because the staff are terrific, the renovated rooms are really good (love the desk area - lots of space and good elec. outlets), and I feel safe.

The hotel is across from a Starbucks and the Starbucks is really nice - large, friendly staff .. even at 6:30 a.m.!

WiFi is free to HHonors members and the speed was great. You have to sign in daily w/ your HHonors number and password but that's a "small price to pay" for free access.

Some of the front desk staff are Johnson & Wales (right next door) hospitality students. Talk w/ them - they are great and will enter the industry better prepared bec. of this experience.

Another plus: Charlotte taxi service is hit & miss and mostly "miss" re quality and availability. This hotel has Altos car service at the hotel - and the prices are reasonable. It may be a flat rate w/in the downtown area -- I didn't ask since I went to and from the same place. Only $8 each way in a town car or SUV and much nicer with drivers in biz attire, clean cars. I use them to and from CLT too.

Whatever group stays here during the DNC is fortunate.

Room Tip: I prefer the back side of the hotel - seems a bit quieter.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank JLEDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 February 2012

Stayed here for a weekend in February 2012 - not bad. About 3/4 mile from Tryon, so you'll need to give yourself time to get there if walking or take a taxi...and after dark, it's probably best to definitely taxi back.
Hotel was clean, everything worked as it should. Had my ipad but didn't have time to connect, so I can't comment on wireless. Did have a great room service breakfast one morning - arrived fast and ahead of schedule and tasted great!
They have a restaurant/bar however we ate at Chima downtown and didn't have time to check those out.
Would stay here again for sure -

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank pacersguy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 17 April 2012
Thank you for taking the time to write your wonderful review about your stay at our property. Glad to hear that you enjoyed your breakfast. Thank you again for your business and for your comments. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grovetown, Georgia, United States
1 review
Reviewed 16 February 2012

For a Double Tree hotel this was definately not what I expected. Not satisfied at all, room too small for 4 people. Bathroom fixtures were not hooked up correctly, Internet was too expensive for the quality.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 20 February 2012
Thank you for taking the time to review our property. I have reviewed your comments with our property operations team and have taken corrective action to resolve the mechanical problems noted from your recent stay. I do appreciate your feedback and hope that you will return in the future and give us an opportunity to improve your opinion of our facility.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Property: DoubleTree by Hilton Hotel Charlotte - Gateway Village
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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