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“Staff is a standout”

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Fairfield Inn & Suites Charlotte Matthews
Ranked #65 of 183 Hotels in Charlotte
Certificate of Excellence
Reviewed 7 January 2018 via mobile

The beds and pillows are comfy.
The room was clean.
The breakfast area was immaculate.
They lock the front door at night and buzz you in and there is a security guard.
I felt safe and that is worth a lot when traveling.

It was the staff here that made the stay a pleasure. Everyone was welcoming and pleasant. The manager came around during Sunday morning breakfast and asked how we were doing.
It was clear that everyone here works hard.

Stayed: January 2018, travelled with family
Thank WeAreTheRoswells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 19 January 2018

Thank you so much for choosing the Fairfield Inn Charlotte Matthews. Your comments made my staff smile. Please come back and visit with us soon.

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2 - 8 of 435 reviews

Reviewed 30 December 2017 via mobile

Just after Christmas we got two rooms for the family so that the cousins could have a sleepover and swim party.

Pool worked great. A few years ago we did the same thing and there was a hot tub, it did not occur to me that they would have filled in the hot tub so I didn't ask. That was a bummer.

We were able to get two rooms adjacent to each other, but they were not adjoining (no door between). Another bummer.

All in all, the price was great, the front desk staff was very friendly and accommodating.

Breakfast was good, though the eggs needed salt and pepper and we could not find any. It did not seem that busy, but the trashcan was full and was not emptied for over an hour. Not a problem as we were able to stack trash on the nearby table, we just felt bad for the staff and not being able to keep up

As I stated, it was very family-friendly, included a free breakfast, has a nice gathering area, had a good pool, and a great price. We DO plan to stay here next year again for a family / cousin sleepover!

Stayed: December 2017, travelled with family
Thank BengaliKert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you so much for choosing the Fairfield Inn Charlotte Matthews. On your next visit to Charlotte, Please contact us direct for your reservations need.

Yours in Service,

Chris Manor

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Reviewed 18 December 2017

I stayed here two nights for business. It seemed everyone here was here on business. The room was fine, though you could hear the traffic on the main road (I was on the third floor.) and the view of the dumpster of the hotel next door was less than lovely. But fine, whatever. I thought there was something odd about the room when I first got in there, and it eventually hit me that there was no artwork on the walls, except in the bathroom. Weird.

On the full day I was in town, I left the room about 8:30 and got back around 4. I left no hang tag on the door, and the room had not been visited by housekeeping all day. No biggie. I was by myself so I had enough towels and such in the room for two nights. There was no bath mat towel though, so I used two hand towels side-by-side.

This room did have a couple of things that are crucial to a good hotel stay for me: the ability to make the room completely dark and quiet. The only light I had to cover unconventionally was the time on the microwave. I ran an air purifier in the room and that quieted the traffic noise.

All of the staff I encountered were cordial and welcoming.

P.S. Hey management, there was a sticker on the ceiling in the area where you waited for the elevator on the third floor. It was a goat with sunglass and a crown on. You can't make this stuff up.

  • Stayed: December 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank KNCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you so much for choosing the Fairfield Inn Charlotte Matthews. I have gone to Chili's to see what can be done regarding the dumpsters in the middle of the night.

Yours in Service,

Chris Manor
General Manager

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Reviewed 17 December 2017

This property is new, clean and well managed! Everything was clean, staff was great, and personable. Breakfast was more than ample. Will definitely stay here again! Given the location, the rooms are also very quiet. There's a Panera Bread next door.

  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank rhp911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you so much for your feedback regarding your stay with us.

Yours in Service

Chris Manor

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Reviewed 4 December 2017

Staff in all departments were excellent. Location is very good; a short walk in secure surroundings to CBD. Quiet. Price competitive. Food good, at a price. Parking excellent. Courtesy car: yes.
Peculiarity: no hotel directory.

Stayed: November 2017
Thank hunger4d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you so much for your feedback regarding your stay.

Yours in Service,

Chris Manor

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Reviewed 25 November 2017

We arrived a couple of hours early, and Nikki at the front desk was so very helpful in finding us a room immediately.

Our room was nicely appointed, the furnishings were nice, the bed and pillows were very comfortable, the bathroom was very clean and stocked with good towels, and the wi-fi was reliable.

The lobby was pretty, the breakfast was quite good, and the staff was extremely friendly.

Thanks for a great stay, I am sure that we will be back!

  • Stayed: November 2017, travelled as a couple
    • Service
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you for your feedback regarding your stay with us. I will make sure I share with the staff.

Yours in Service,

Chris Manor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017

From check-in to check-out my experience was excellent. The staff was genuinely friendly and welcoming. The went out of their way to make my stay enjoyable. Upon check-in, the front desk person (I'm sorry, I forgot her name) was able to seamlessly combine my new reservation since I decided to stay an additional night (and I'm glad that I did). The team here seams to work like one big happy family. The room was clean, comfortable and inviting. You can tell that the cleaning staff takes pride in their work. A special thanks to Chris (Manor) and Todd (Williams) the GM and Assistant GM for leading such a great team. I'm sure IF I had a problem that it would have been resolved. And the "New Guy" Philip should make another great addition to this winning family team.

Room Tip: I heard that it's quieter on the 4th (top) floor but I experienced no noise in my 3rd floor room...
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  • Stayed: November 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this reviewResponded 4 January 2018

Thank you so much for your feedback.

Chris Manor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Phone Number:
Region: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Price Range: $121 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Fairfield Inn And Suites Charlotte Matthews

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