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“First Time DISAPPOINTMENT” 2 of 5 bubbles
Review of Westin Charlotte

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Westin Charlotte
Ranked #31 of 174 Hotels in Charlotte
Certificate of Excellence
Charlotte, North Carolina
1 review
“First Time DISAPPOINTMENT”
2 of 5 bubbles Reviewed 13 February 2012

Have stayed at this Westin before and was pleased. This time was a disappointment. NC Music Factory had advertised a special rate on their website for Westin guests. Called to make reservations and Westin reservations would not honor the rate. They told us to check with Westin front desk at check-in. Upon check-in, they would not honor rate. We even showed them the rate on the website and they still would not honor it. Free shuttle service from Westin to NC Music Factory was also listed. Westin front desk would not honor this either. The Westin now makes guest pay for Internet, local phone calls, and parking. This has never been the case when staying over for the weekend. Because our reservations were entered incorrectly in to their system, we had to check out of our first room on Saturday morning and then check back into another room. Neither room had good water pressure and the second room had a shower head that wasn't even working...(normally I wouldn't say anything about this, but the Westin prides itself on it's "Heavenly Shower" with dual shower heads). I will say that the rooms were clean. The cleaning staff really does a good job. Wish I could say the same for reservations and front desk staff. Disappointing because they have been good to us in the past, and is a good weekend retreat when going out on the town. Will investigate other options next time.

Room Tip: South side of hotel gives good sunset views. North side offers views of downtown.
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank g w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 21 February 2012
Thank you for your review and letting us know about the misleading information on the third-party site. We apologize and will make sure this information has been removed from the site. We’re happy to know you enjoyed your guest room and how clean and refreshing it was! We hope you will choose to stay with us again and get to enjoy another relaxing weekend retreat!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
Date | Rating
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English first
Winston Salem, North Carolina
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

The rooms were nice and clean. The staff was very friendly at the front desk and helped get us checked in quickly and efficiently. I am very happy that they are a pet friendly hotel as well. And you DON"T have to PAY to bring your dog (40lb limit). I enjoy having the option of bringing our 12lb dog with us. The pool was nice too. I would definately go back and stay at the Westin in uptown Charlotte!

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ahlaj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 21 February 2012
Thank you for your kind review! We are delighted your dog was able to enjoy our Heavenly Dog® services! We like to accommodate EVERYONE who stays with us and make them feel at home! We hope you’ll be back in the Queen City again very soon!
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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

We stayed here for a weekend getaway from our home in Charlotte. From check-in to check-out my wife and I did not experience exceptional service; however, I tend to have very high standards. The property is large and kept nicely. We stayed in a Superior corner room on the 21st floor. The rooms are great; with their Heavenly Bed and Bath. These rooms have been recently renovated in a very nice, modern yet comfortable style. My one complaint concerning our room was the filthy window which heavily impaired the uptown views of the city. I went ahead and payed more for the Superior corner room because of the better city views it offered, so this was very disappointing for us. I have included a photo from the room that shows the problem window.

Room Tip: -Request to stay on the north side for best views of the uptown buildings.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dvdjcnrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 21 February 2012
Thank you for your compliments of our new renovations! We are very proud of our recently refreshed hotel and are delighted to know our guests appreciate the upgrades! I apologize your view was obstructed by a dirty window. Our housekeeping team is available 24/7 and can be requested with one touch to Service Express®. Hopefully the next time you stay with us this won’t be an issue, but if so, please don’t hesitate to contact our Service Express® team. We want every stay at The Westin Charlotte to be a wonderful one!
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West Palm Beach, Florida
Level Contributor
140 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

Nice, large, clean modern hotel in a perfect location. Across the street from the Convention Center and in the heart of downtown. Welcoming Lobby which has two nice bars and one resturant. I ate breakfeast buffet and it was tasty!! Room was large, clean, well desigined and most importantly quite. Bathroom was modern, clean lines and large.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IrishCreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 21 February 2012
Thank you for your wonderful feedback! We are delighted to know you enjoyed your stay at our hotel! We are indeed conveniently located in the heat of downtown and our restaurant, Ember Grille, has been recognized for its exceptional food! We hope to see you back at The Westin Charlotte very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 31 January 2012

We stayed in several hotels the last month in the USA and this was really not a positive experience. We stayed as a SPG member on the 25th floor of the hotel. Our beds were made but it looked if someone slept on our beds. The iron and iron board was not once put back into the cupboard. You really expect more of a 4* hotel!! We have boxes of brochures shipped to the hotel for our convention and waited nearly a half hour for the boxes the be brought to us at the front desk after 4 different staff members came to ask if they could help us. And that after we asked reception to bring the boxes to our room when we checked in. We complained about the housekeeping but the iron and ironing board was still standing against the wall. Very disappointing! The front desk staff could also be more helpfull and warmer. It felt if they did us a favour.

Room Tip: We got a room on the top floor, very good view.
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  • Stayed January 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ayvdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 21 February 2012
I apologize your stay left you feeling disappointed and for any mishaps you had during your visit. We hope you will choose Westin again and that if your journeys bring you back to the Queen City, you will stay with us again and allow us to show you a true Westin experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 January 2012

Its never a disappointment staying in a W hotel. It's clean, modern and new. I wanted to give my stay here 5 stars except for two things. The people are just rude and snotty. The front desk needs to be a little more humble. The second is the parking situation. They charge $16/day, although they have a garage across the street we thought would be cheaper (self service) it costs $26/day. Bottom line: if you have a car ask them to explain parking before you do anything, because the whole set up is extremely annoying.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank neversayneverFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 January 2012

If you are traveling for business in downtown Charlotte this is a good hotel. Quite, clean and a nice bar and restaurant. It's a bit further of a walk than say the hilton but do find the westin to be a bit nicer than the hilton. No Platinum upgrade which was a bit disappointing.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mike g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinCharlotte, Manager at Westin Charlotte, responded to this review, 23 January 2012
Thank you for your review! Located right next door to the Charlotte Convention Center and within steps from some of Charlotte’s biggest attractions, our location is just one of The Westin Charlotte’s perks! We’re delighted to know you enjoyed your stay and hopefully the next time you’re here, we will have a platinum upgrade available for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Charlotte

Property: Westin Charlotte
Address: 601 S College St, Charlotte, NC 28202-1829
Phone Number:
Region: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Official Description (provided by the hotel):
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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