Service was amazing!! I will definitely go back everyone was helpful especially Milton at the Hilton. The room was cozy and nice. The hotel wasn’t far from the bars we were interested in going to. NICE
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Marriott Hotels
Was in town for a family event June 18-20, 2021. Stayed at the Hilton Uptown. Very nice hotel, extremely clean, nice staff, great in-house restaurant for appetizers, lunch and dinner.
Only two complaints - you have to pay for parking - which I believe should be waived if you are a guest at the hotel - and the in-house restaurant breakfast needs to be improved. To explain further - they do not have sit down service for breakfast, you place your order with the check out clerk (who seemed a bit overwhelmed) choose a table and sit and wait for it. Could not order more than one item - meaning eggs and french toast (that was not an option) and they did not have half and half for the coffee - not that they ran out, it was not an item they offered.
Would be great if the Hilton would revise their policy on parking for guests and work on improving the restaurant for breakfast.
Other than that - extremely nice hotel, clean and friendly staff.
Milton at Hilton Center City was awesome!! Helped us so much!! Went over and above the call of duty!!! He was an unofficial tour guide with great knowledge of the city. At checkout time he assisted us in getting our luggage to the car while we finished our last Charlotte museum!! You rock Milton!!!!
Great Hotel with Excellent Customer Service great view and the quality of sleep was excellent I really enjoyed my stay and will stay again.I recommend this Hotel if you’re in the Charlotte downtown area you want be disappointed
Hilton is walking distance to my favorite places uptown Charlotte. Milton recommend a jazz place close by and a delicious restaurant walking distance. His truly the definition of customer service. My room was excellent as well high floor is a must.
Front desk was very informative fast check in. My valet service on point. Guy with the slick hair back Milton. Very down to earth. Help us with our luggage and parking our car. Definitely recommend the Hilton uptown Charlotte.
