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Reviews (207)
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All reviewsputting greenfull kitchenfire pitbedroom kingindoor poolamazing hotelmarriott hotelsthe entire staffparking lotthe room was niceper nightfirst floornice propertyfront desk staffwould stay here againwafflesstaff was friendly
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Reviewed November 9, 2017 via mobile

We had an unexpected stay here for nearly a week when hurricane Irma announced her presence to south Florida. The hotel staff were amazing. Our nerves were frayed when we arrived, not sure what we would be going home to. The staff helped us so much. They found a pack and play at a nearby sister hotel and had it brought over, and they helped us figure out our options for staying longer if we needed to. Would definitely stay here again. The only downside was the pet area. They did not have complimentary bags for pet waste that many residence inns do, and a number of travelers were not cleaning up after pets.

Stayed: September 2017, travelled with family
Thank Baltotraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 14, 2017 via mobile

Last minute decision for a birthday stay in Concord Mills.....called Gregg at this Residence Inn ,he handled everything for us plus gave us an Excellent upgrade!Thanks Gregg and Shelby..wonderful Staff.Nice property, near Concrord Mills mall,nice rooms,beds ,indoor pool,gym and great complimentary breakfast. Fantastic stay,definitely Will be Back!!

Stayed: October 2017, travelled as a couple
2  Thank DArdofSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby P, Manager at Residence Inn Charlotte Concord, responded to this reviewResponded October 16, 2017

Thank you so much for your kind words! We were very excited to be able to help during your birthday weekend, in hopes you had a wonderful time! Thank you so much and we hope to see y'all again!

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Reviewed September 8, 2017 via mobile

It's never a pleasant experience to be in the path of a Category 5 hurricane. When we got the weather forecast on Sunday, September, 3, we began making plans for us as well as our daughter, her husband, 2 toddlers and 3 dogs to evacuate to Charlotte, NC thinking that would be far enough. Shelby and Xavier at the Residence Inn in Concord were so very kind as we went through the process. They helped us decide what we needed as well as allowing us to extend the cancellation date to as late as Saturday at 4:00 which was our first date to check in. I am writing this as the NHC has just forecast tropical force winds in Savannah as the storm makes its way into our city. I am writing this due to the excellent customer service we received and the willingness of the company to be flexible in this very stressful time....Kudos to Shelby, Xavier, and the entire Marriott corporation!!!

Stayed: September 2017, travelled with family
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby P, Manager at Residence Inn Charlotte Concord, responded to this reviewResponded September 11, 2017

Good Morning,

Thank you so much for your kind words. We try our best in every situation to help accommodate every guest. In a time were the weather is unknowing or a unforeseen event happens, the little things we can do to make it a little bit easier on our guests is a path we will take. We do hope when all things calm down you will get to come visit and stay so we can make your stay great.

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Reviewed August 21, 2017 via mobile

So many negatives it's difficult to begin. The toilet seat is wood and worn out, like something in an old outhouse. Stains on the couch, so we didn't sit there. In the kitchen area, the small bottle of dish detergent was half used, and the sponge was used. A used stained sponge, ugh! The lamp shade is falling apart. This place was like a seedy fourth rate motel and not up to Marriott standards.

Stayed: August 2017, travelled as a couple
1  Thank Duke001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby P, Manager at Residence Inn Charlotte Concord, responded to this reviewResponded August 22, 2017

I want to apologize about your stay with us not being up to standard. Our hotel is up for a renovation beginning at the end of the year. I would like some feedback from the room you were in if you would please contact myself at gcm.riconcord@sree.com or 704-454-7862. We want to correct the troubles that we are having here at the hotel as much as we can!


Thank you

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Reviewed August 12, 2017 via mobile

The carpet was stained in our room. The furniture is old and a chair has the arm rest and head rest torn. The people working at the hotel were great though. A lady brought 16 head of kids to the pool which was small and proceeded to run everyone off. One kid pulled his pants off within a minute and two kids urinated in the pool. The breakfast was not good. The best thing might've been the eggs. The turkey sausage was rubbery and not much taste. Not much food to desire. Overall it was very poor for being a Marriott.

Stayed: August 2017, travelled with family
1  Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby P, Manager at Residence Inn Charlotte Concord, responded to this reviewResponded August 14, 2017

Good morning,

Thank you for your feedback we are up for a renovation come December 2017. The hotel is 8 years old and we are aware of the condition of our property. I do hope after our renovation you will give us another chance to make your stay great. Please feel free to contact myself on property. Thank you again!

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