We were in town to attend a concert on this particular night. Therefore, we booked this Holiday Inn due to the location. We had to leave the following morning to drive to Raleigh, NC for a business meeting. I always request the top floor at time of booking. Upon arrival we were placed on 3rd floor rather than the top floor. Promptly returned to front desk and the attendant moved us to the 4th floor. The hallway carpet is filthy! Certainly needs replacing. The rooms are small but clean. Shower not so clean. Mildew under the soap holder and hair in shower floor. Returned to the motel around 12:30 am and requested a 6:30 am wake up call. The desk clerk placed me on hold and finally returned to the phone and advised me she had it all set up for me. Went to bed to find the mattress had a dip in the center. Not very comfortable but finally fell asleep. Our wake up call arrived at 6am promptly! Not 6:30am as requested. Normally 30 minutes would not have been a huge deal. However, due to the time we finally fell asleep, made a huge difference. I brought this to the attention of the morning desk clerk. She did offer me some Thank You points. However, not enough for the the several problems we encountered. The rooms are not worth the rate charged. I'm certain the manager will reply to this review saying "Based on the going rates of that specific location". I'll have to disagree if that occurs.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Charlotte Motor Speedway/Concord Mills Shopping Center. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room and public areas. Amenities include Express Start Hot Buffet Breakfast, Marketplace, Fitness Center, Business Center and free local phone calls. All guest rooms feature refrigerators, microwaves, and Keurig coffee makers to make sure you start your day the Readiest. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
- Holiday Inn Concord
- Concord Holiday Inn