We came into town for a conference that was held at the convention center. Each got separate rooms, and I decided that since we would be done early - I'd leave my things and simply get a late checkout to change prior to the 5 hour trip home. We got a call at 11:00 that my room had left all their things. Of course. I requested a late checkout and was given 12:00... I also had the DND on the door.
I had personal items, and valuable items in my room. Nothing was missing... But that's really not the point for me. The hand needs to tell the foot what it's doing.
I worked within the hospitality industry for nearly ten years. I know that housekeeping staff should call down to the front desk to inquire - if it's check out time and there's a DND on the door, to find out if they've extended their stay, or in my case.... Had a late checkout. This wasn't done. Either there wasn't a note in my account, or the person calling didn't read it. They offered no apology... Just an 'oh' when we explained we had a late checkout AND there was a tag on the door.
Breakfast was good and the place was clean... But my things being secure is up there on my desires.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Charlotte Motor Speedway/Concord Mills Shopping Center. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more less
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- Also Known As:
- Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
- Holiday Inn Concord
- Concord Holiday Inn