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“Convenient location and friendly staff”

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Holiday Inn Express Charlotte - Concord / I-85
Ranked #8 of 26 Hotels in Concord
Reviewed 17 July 2017

We spent a couple evenings on a short weekend getaway. As a hotel, it is adequate for the location although the cost is a little higher than expected. This is likely due to the convenient location immediately off I-85 near the Charlotte Motor Speedway area. The hotel is clean and there are many amenities in the rooms and lobby/dining area. The breakfast food was good (pancake machine broken) and kept stocked throughout the morning. The room had a small Keurig coffee maker, fridge, and microwave. Every staff member we encountered from the front desk to the dining area to the housekeeping staff was so pleasant and friendly. We used the guest laundry which had one full size washer and dryer.

The noise was pretty bad for one unavoidable reason (can't hold the hotel or staff responsible) and one due to room location. The hotel was FULL with two girls' youth softball teams, and once inside, they spent much time running up and down the halls and yelling at one another well past 10pm one night and 9:30pm the second. The ice machine was well utilized late into the evening and early in the morning - we suspect large coolers were being filled.

The youth "excitement" level aside, the second reason for the noise was the room location. Rooms ending in 17 will share a wall with the elevators. Rooms ending in 16, 14, 13 & 12 will experience increased noise levels from the elevator area and ice machine. Even numbered rooms ending in 00 through 10 will enjoy pool noise. Recommend requesting an alternate room if assigned one of these.

A suggestion for the hotel: There is a hang tag in the bathroom asking to "Please reuse your towels"; however, there is only a single back of door hook on which to hang a towel for reuse. Consider adding a multi-towel rack which will add a place to dry a towel for reuse.

Room Tip: See description for suggestions.
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NC_Travelers_times2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 18 July 2017

NC_Travelers_times2,

Thank you so much for spending your weekend with us, and for taking the time to give us such invaluable feedback about your experience. I want to sincerely apologize for the noise disruptions you experienced during your stay. Our goal is always 100% guest satisfaction, and we are disappointed that we could not meet that goal for you. I am pleased that you found our staff service to be both pleasant and friendly, and that you enjoyed the cleanliness and amenities of our hotel. Thank you again for leaving feedback, and we hope to see you again in the future!

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Reviews (184)
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3 - 9 of 184 reviews

Reviewed 17 July 2017

We took a little last minute mini vacation and decided to drive up to Charlotte (from GA). It was the first time we'd stayed in this particular area and we were very pleased. Plenty of restaurants near our hotel as well as the mall was located nearby so we could visit the movie theater and an awesome aquarium! The room was large enough for the three of us, we were located on the 4th floor overlooking the pool outside downstairs. The bedding slept great and the morning breakfast (which was included) was average, the pancake machine was out of order but we made due with other available options. It did get a bit crowded in the breakfast area because of a softball team also staying at the hotel during our stay but the servers kept the food stocked nicely. Every now and then we would hear the airplanes flying in/out of the Charlotte airport but it didn't disturb us at all. The internet service worked fine and the mini fridge in our room kept our items nice/cold. Loved the location -- can' wait to return again for a visit.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GAFamilyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 18 July 2017

GAFamilyTraveler,

Thank you so much for staying with us and taking the time to leave us feedback. I am pleased that you enjoyed the location, facilities and service of our hotel, and we hope to see you again next time you're in the area.

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Reviewed 7 July 2017 via mobile

Our family stayed overnight here on our way home to Houston. We were in need of a good night's sleep, and that's exactly what we received! Comfortable beds...quiet room...clean bathroom...everything in order (great job housekeeping and maintenance!) Lora checked us in and out the next day - she's SO FRIENDLY! It was like we had known each other for years! Thanks to the breakfast attendant for having a clean breakfast area and plenty of food available. I had a great time talking with the GM as we were leaving-go figure, a GM who was in the lobby talking to guests...now that's a sign of a great hotel, team and leader. Stay here...you'll be glad you did.

Stayed: July 2017, travelled with family
1  Thank texashotelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 18 July 2017

Texashotelguy,

Thank you for staying with us and spending the time to leave us such valuable feedback. I'm pleased that you enjoyed such great service from Lora, our breakfast attendants, and our GM! We hope to host you again in the future on your next trip!

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Reviewed 4 June 2017 via mobile

This hotel is very clean and quiet. It met our expectations for a HIE except for one thing. The sheets on the bed were rough. It might be time to buy some new ones.
The pool was nice and the staff was very friendly.

Stayed: June 2017, travelled as a couple
Thank Ervin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 5 June 2017

Thank you for your feedback regarding your stay. I am pleased to hear that our staff were friendly, and that you found our hotel clean and quiet. I do apologize that the quality of bedding was not up to your expectations, and we will be sure to replace the bedding you experienced so that all our guests can enjoy a more comfortable rest. Thank you for staying with us, and we hope you will visit us again in the future so you can experience a more restful stay on your next trip to Concord!

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Reviewed 20 March 2017

This Holiday Inn is one of the best hotels I have ever stayed at. I called Friday night trying to reserve a room but it didn't really work out like that, so I called a few other places and nothing. So I called back to book a room for Saturday and was able to get a early check in and late check out, also at a GREAT PRICE. This location has some of the BEST CUSTOMER SERVICE in the world. Alissa went above and beyond to help me which I really appreciate and Tonia also was amazing my room was ready soon as I got there she told me anything I needed to just call front desk. I plan on recommending this Holiday Inn to everyone I know. Thanks again

  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Dayna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2017

Great location right off the Interstate. Concord Mills Outlet and racing activities are a stones throw away. The staff are friendly and entertaining. Breakfast was the Holiday Inn Express normal fair. The only issue is that they are remodeling. It's going to be really nice, but at this moment, the ventilation is not in tip top shape. Unless you have severe breathing issue this will not be a real problem.

Room Tip: I think all rooms are quiet. The remodeling is being done with respect to guest and normal sleeping...
  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank clairedU834FM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 6 January 2017

Thank you for your review of our hotel! That is wonderful to hear that you had an enjoyable experience during your stay. The close proximity to Concord Mills Outlet Mall and all the racing venues is certainly a plus! I will pass your comments along to the staff to let them know that they did a great job. I apologize for the issues you ran into with the remodel. We are very excited for the completed remodel and we hope that you will come visit once everything is finished. Thank you for staying with us and we hope to see you again soon!

Sincerely,

Tyler C

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Reviewed 30 December 2016 via mobile

Booked this Holiday Inn based on reviews and location to event. Under renovations while we were there but that was not an issue, stayed one night only. Tonia at front desk was very cordial, our room was ready when we arrived as well. This would be a great location if your going to the NASCAR races, only 2 miles from track. Would definitely stay here again, plenty of restaurants within walking distance as well.

Stayed: December 2016, travelled with family
Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this reviewResponded 2 January 2017

Thank you for your feedback regarding your stay. I am pleased to hear that the staff was able to accommodate you earlier than your scheduled check-in time. I will pass your comments along so we can congratulate the staff on a job well done. That's great to hear that you would stay here again, we would love to have you stay again. Thank you for staying with us and we hope to see you on your next trip to Concord!

Sincerely,

Tyler C

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Additional Information about Holiday Inn Express Charlotte - Concord / I-85

Address: 7772 Gateway Ln NW, Concord, NC 28027
Phone Number:
Region: United States > North Carolina > Concord
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Concord
Price Range: $141 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charlotte - Concord / I-85 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Charlotte Motor Speedway/Concord Mills Shopping Center. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more   less 
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Also Known As:
Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
Holiday Inn Concord
Concord Holiday Inn

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