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“Love this hotel but wish it was non-smoking!”

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Staybridge Suites Durham-Chapel Hill-RTP
Ranked #22 of 71 Hotels in Durham
Certificate of Excellence
Reviewed 26 April 2017 via mobile

This hotel is perfect for both short and extended stays in the Triangle area. It is in a great location, near l-40 and Highway 15-501, close to both Durham and Chapel Hill and only 20 minutes from Raleigh. It is also within walking distance of several stores and restaurants.

Suites are clean, spacious and fully furnished, with beautiful decor, comfortable furniture and a well-equipped kitchen. The complimentary hot breakfast includes a wide array of delicious choices and the breakfast area is large. Three days a week there is a complimentary evening "Social" with food and drinks.

The staff are very friendly and accommodating. Dogs are allowed (max of two per suite) but there is a $75 pet fee which is not clearly stated on the web site. Laundry facilities are free and laundry supplies can be purchased from the"Pantry".

The hotel is not a smoke-free facility but all 1st floor suites are non-smoking, and there are non-smoking rooms on the other three floors, though some are next to smoking rooms.

Stayed: April 2017, travelled with family
2  Thank AndieCMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, Director of Sales at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 1 May 2017

Dear AndieCMC,

Thank you so much for sharing your thoughts about our Staybridge Suites following your recent stay. While we do cater to International travelers by offering a limited number of smoking suites on our top floor, we work overtime to keep this "plus" for them from becoming a minus for our non-smoking guests. As an incredibly pet-friendly hotel, we similarly charge a $75 fee per stay (not per day) pet fee, which covers the cost of deep cleaning the suite upon departure so others who may be sensitive to animals will not be inconvenienced. It's often a balancing act to please every guest in all 99 suites, so we are delighted to hear that while walking that tightrope, we found ways to make you feel comfortable and at home with your four-legged family. We gauge our success based on guest opinions, so we can't thank you enough for taking the time to share your feedback.

Gratefully yours,
Leanne Tripp, Director of Sales

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17 - 23 of 219 reviews

Reviewed 21 April 2017 via mobile

The attached pic says it all. This hotel is run with a lack of attention to detail. This sign was in the men's restroom in the lobby. A $5 frame could have made it neat AND straight.

There were dirty Kleenex behind the nightstand in our room. The splash guards were knocked away from the downspouts. Eggs in the breakfast buffet were rubbery. Worn carpet. Cosmetic blemishes. I could on.

On the positive side, the staff was very friendly and helpful and the hotel is in a good, central location.

Hotels that get 5 stars "sweep the corners." I have no idea why this hotel has so many 5 star reviews. As others have said, I've stayed in much nicer Staybridge Suites. Our group had 4 hotel rooms and all agreed this one needed some work.

Stayed: April 2017, travelled with family
2  Thank LivingLifeBarefoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, General Manager at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 24 April 2017

Dear LivingLifeBarefoot,

Thank you so much for taking the time to provide feedback following your recent visit. We are so sorry that your stay did not live up to expectations, which is quite atypical of what our guests have come to expect from us. Trust that we appreciate your constructive criticism and will use it in our ongoing efforts to enhance our guest experience. We do hope that you will give us another opportunity to wow you on a future trip, and thank you again for providing a unique perspective on ways to polish our presentation.

Sincerely,
James Brooks, General Manager

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Reviewed 22 March 2017 via mobile

HANDS DOWN best hotel! I travel for work for months at a time and stay at numerous hotels and this one is by far the most accommodating! First, The staff is extremely courteous
Second, they have brand new washer and dryers AND they are Free!
Third, they serve free dinner 3 nights a week and tonight is chicken kabobs and the staff is out here at the pool grilling the kabobs on the bbq grills !!!
No other hotel does this .....for free !
The rooms are perfectly set up and stocked with the essentials .
I couldn't be more pleased!

Stayed: March 2017, travelled on business
1  Thank wleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, Director of Sales at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 23 March 2017

Dear wleigh,

After reading your review to our staff, we're not sure how to compose a response worthy of your phenomenal review! But for inquiring minds, Chef Fernando grills-out, by the pool, for every Wednesday night Manager's Social. There's also a salad bar and plenty of vegetables and gluten-free options as well. Since most of our travelers are like you, on the road for long periods of time, we've discovered that little things, like breakfasts and dinners included, every room being a true "suite," and offering a complimentary laundry, can make a big difference when we're trying to have every guest feel at home. So thank you so much for sharing your experience and letting us know we nailed your great stay! We'd love to welcome you back the next time your travels bring you to the Durham/Chapel Hill area.

Gratefully yours,
Leanne Tripp, Director of Sales

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Reviewed 17 March 2017

I was visiting relatives in the area with my elderly mother (who does not sleep well) and selected this hotel because they have two bedroom suites, one BR with a king and one with a queen, separate bathrooms and a shared kitchen/LR area. The rooms and kitchen were well outfitted. The beds were comfortable, the pillows a bit puffy.
The complimentary morning breakfast buffet was well done and varied each day, coffee good, hot entrees and cold. The staff was efficient and professional.
The hotel is very conveniently located on the border of Durham and Chapel Hill, across from a shopping center with restaurants and a grocery store. This would be an ideal location for any kind of extended stay.

Room Tip: Recommend getting a room on the side away from the highway.
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  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank allwazelearning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, Director of Sales at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 20 March 2017

Dear allwazelearning,

Thank you so much for your thorough review following your recent stay with us. As you mentioned, our Two Bedroom/Two Bath suites are incredibly popular with families who need more space, and we’re pleased to learn that the separate bedrooms helped you provide better care for your Mother, while our centralized location offered you ideal proximity to dining, shopping, and the family you visited. We’ll also be sure to pass along your compliments to our staff, including our Chef and his dining team. We do hope you’ll stay with us again on your next visit with your North Carolina relatives, and thank you again for an outstanding review!

Gratefully yours,
Leanne Tripp, Director of Sales

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Reviewed 27 February 2017 via mobile

We stayed one night while passing through the area. The hotel is in a congested area with numerous other chain hotels and some shopping areas, all of which adds up to lots of traffic. I reserved online, and on arrival the front desk was unattended. After waiting a while, I searched for an attendant and found him asleep in the office. He did not open his eyes when I called to him but eventually came out. The room charge was $10 higher than my confirmation, without prior explanation. When I asked, he said the charge was to cover incidentals and would be credited after checkout if there were none. That was a new one for me. Our room - studio suite - seemed on the smaller side for the chain but the furnishings were in good shape. The room was hot and stuffy when we arrived and we never could seem to get the heating/cooling to function properly. The bathroom wall had been repaired at some point and the repaired spot was not painted. There was no luggage rack (which really bugs me about hotels). Breakfast was better than most. The choices were good, the staff was friendly, the tables were clean and the items were kept in good supply -- a shout out to the breakfast attendants for a job well done. When we went to leave, there was no one at the front desk again but at least this time the person in the office was awake. All in all, the stay was all right but not as good as it might have been.

Stayed: February 2017
1  Thank JJTOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, General Manager at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 2 March 2017

Dear JJTOH,

Thank you so much for graciously rating us four stars despite the lackluster experience of your recent stay. What you've described is certainly not the first impression we want for new guests, and we have addressed these issues with our Maintenance, Housekeeping and Front Desk teams to ensure this is not what other guests encounter. We are, however, very grateful that our Kitchen staff and their delicious offerings won your compliments; it is said, "the way to the heart is through the stomach!" Without a doubt, sleeping on the job cannot be tolerated, so I would appreciate your additional feedback if you'll oblige. I can be reached by calling 919-401-9800 or emailing JamesBrooks@StaybridgeDurham.com

Sincerely,
James Brooks, General Manager

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Reviewed 16 February 2017 via mobile

Our crew was in Durham for my wife's surgery at Duke University and with a revolving cast of characters we had four or five people staying in a two bedroom suite (with a functional kitchenette) at the Staybridge over a two week period. Frankly I was surprised at how functional the place was, not to mention how comfortable. The staff was amazingly responsive and very friendly. The complimentary breakfast was well enjoyed (especially the Wolfgang Puck coffee) and a pretty reasonable dinner (with wine and beer no less) was also enjoyed. The Staybridge was about 15 minutes drive from the Medical Center but was close to a variety of restaurants and shops. There was only one downside, the highway noise though the night.

Stayed: February 2017, travelled with family
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, Director of Sales at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 20 February 2017

Dear Steve P,

Thank you so much for sharing your glowing review following your stay with us! We hope your wife's surgery was a huge sucess and she's on the mend. It really makes a difference to have friends and family by your side during hospitalization, so our comfortable Two Bedroom suites are "just what the doctor ordered" with plenty of space, the feeling of home, plus the amenties of an upscale hotel like our complimentary meals and coffee service 'round the clock. We hope we'll have the privilege of hosting your family again if your wife visits Duke for follow-ups.

Gratefully yours,
Leanne Tripp, Director of Sales

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Reviewed 1 February 2017

Well I like Staybridge Suits - having said that. This property is easy to get to. just a few blocks off of I-40. Rates are competitive. The property is well kept. The staff is very friendly and helpful. I made the reservation, then emailed the manager with a couple of specific request. Those request were honored. Again the staff was friendly and very helpful. The hotel has a 'social' Monday-Wednesday with a lite dinner. The only thing I did notice was the parking spaces seem to be a bit small, or I have gotten a bit larger who knows. This hotel has 1 bedroom suits with almost a full kitchen, or the standard room also with an almost full kitchen. I would recommend this hotel and recommend that you join IHGs reward program.

Room Tip: Well I like the one bedrooms, not to close to the elevator but not far down the hall either.
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  • Stayed: January 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeDurham, Director of Sales at Staybridge Suites Durham-Chapel Hill-RTP, responded to this reviewResponded 3 February 2017

Dear JP,

We're so happy you chose our Staybridge Suites after comparing your accommodation options, and thank you so much for your complimentary review. Granted, honoring special guest requests becomes a challenge during busier times of the year, but whenever possible, we try our best to make sure all of our guests experience exceeded expectations. And no, it's doubtful you've "gotten a bit larger," as I agree it can be a tight squeeze if my only option is parking between two SUVs. If you have a parking issue during a future stay, please let our Front Desk direct you to additional well lit parallel parking spaces immediately across the street. Our team will be happy to learn you've praised their attitudes and service, and we are certainly thankful you've shared your experience with fellow travelers.

Gratefully yours,
Leanne Tripp, Director of Sales

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Additional Information about Staybridge Suites Durham-Chapel Hill-RTP

Address: 3704 Mount Moriah Rd, Durham, NC 27707-9029
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Durham
#9 Family Hotel in Durham
Price Range: $135 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Durham-Chapel Hill-RTP 3*
Number of rooms: 88
Official Description (provided by the hotel):
Come to the Staybridge Suites Chapel Hill-Durham , a new, all-suite extended-stay hotel. We re located a few miles from Duke Medical Center, UNC Chapel Hill, Dupont, IBM, Motorola, Nortel, and GlaxoSmithKline. Guarantee the success of your next event in our smartly decorated meeting rooms, with professional planners to assist you. Take care of business in our 24-hour business center with copying and faxing services. Our spacious fitness facility and swimming pool will allow you to relax during your stay and work off the stress after a busy day of meetings. Each of our delightfully appointed suites will have you feeling like you are vacation, even if you re not. Each has a fully equipped kitchen with all the tools you ll need to whip up your favorite meals. Enjoy thoughtful amenities such as cable TV, free high-speed Internet access, and voicemail-enabled phones. Staybridge Suites is moments from all the unique, interesting attractions of the Chapel Hill/Durham area. We are convenient to the Morehead Planetarium, Studio 91, Ackland Art Museum, Triangle Theatre Festival, Wallace Wade Stadium, and the Carolina Brewery. Get comfortable it s Staybridge Suites Chapel Hill Durham! ... more   less 
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Also Known As:
Staybridge Suites Durham-Chapel Hill-Rtp Hotel Durham

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