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WoodSpring Suites Fayetteville West
Ranked #31 of 51 Hotels in Fayetteville
Reviewed 10 March 2011

Where to start.... I and my business partner had a limited budget and was looking for a place to get a deal when we came upon the value place (199.99 a week, which was later bumped up during our stay to 209.99...) We arrived on a sunday when they do not have front desk hours but someone was made available to us. She was a very pleasant woman and check in went smoothly. There is a 100$ deposit on the room which is kind of odd instead of asking for a credit card, but ,from some of the clientel they serve, it seemed reasonable. There was a 10$ charge for what they advertised as "highspeed" internet. When we asked about it she said she wasn't sure if the internet was working so she waived the fee. The she handed us ethernet cables. Needless to say the internet was not highspeed at all! And that is when it was working. She said they were getting new internet that week (ha). 3 weeks into my stay they decided they should charge us for their slow as a turtle internet. I chose just to go to the Starbucks a block away and use their FREE WIRELESS.
We were told at check in that cleaning service would be provided every two weeks (gross). During my second week I began to inquire about the service and was told the cleaning lady was sick. Not my problem, but apparently it was. I ended up having to borrow their vaccuum and broom so I could clean the room MYSELF. In my fourth week when the cleaning lady did show, I was in my room and asked her to comeback later as I was going to leave soon. She must have taken this as me saying I didn't need my room cleaned, for when I returned the room was not cleaned. I saw her in the room next to mine and told her I would step out so she could clean my room. This apparently enraged her because she began cursing god and such and giving me alot of attitude about it. When I returned my bed had been made and my towels taken and not replaced. She had not touched the floors or anything else. I spilt a little water on the floor and when I wiped it up the paper towel was BLACK. Which leads me to believe they never mop their floors. They also do not replace trashbags or TP. Also I developed some type of sinus infection while there that lingered the whole duration of my stay. When I left the place it magically went away which leads me to believe they have some type of mold issue. So if you have any type of respiratory problems BEWARE!!
While it was nice having the little kitchen they offer, it had it's drawbacks as well. The entire room would smell like food for days because of the lack of ventilation in the room. Plus since there is only a rack hanging in the room for your clothes they would also smell. The window had a stopper in it that only allowed it to open a couple of inches, so you could not get fresh air inside.
THE BED WAS HORRID!! I've slept on more comfortable floors. They dont even use box springs. Just a sheet of particle board that would scratch my calves evertime i sat on the bed. What they called a mattress was a joke. More like springs with a very thin plastic covering. If you moved around too much in your sleep the mattress would slide off the board. Pretty pathetic and very painful.
Now I will say what was good about it. It was close to a few restaurants. Fast food mostly. There was a nice bakery close if you like 4$ cupcakes (I suggest the bread pudding). It was in a pretty good location for my needs as well. That's about all I have good to say about the place. The management was very unhelpful and didn't seem to really care about the customers. They never apologized for the rude cleaning woman or for the fact that they were not committed to the services they offered. What they did have was a large amount of excuses.
So if you are broke and have nowhere to go (as it seemed for most of the people there especially the woman in the room next to me who constantly screamed at her child, "do see the way we live? do you want to make it harder on us?") then this place will provide a roof over your head. Other then that avoid this place. I'm an experienced traveller and have stayed in my share of dumps, and this place fits that catergory well. Also, they kept 80 cents of my deposit. Why? Not sure. Didn't want to bother and call and ask over 80 cents, but if it's something they do to everybody, I'm sure it adds up!

  • Stayed: February 2011, travelled on business
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4  Thank duztb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 - 63 of 63 reviews

Reviewed 29 May 2010

My stay at value place was a nightmare. Had a severe reaction to the bites from the bed bugs that cost me $300 in doctor bills. Management denied any bugs of course. Do not stay here unless you want to take the risk of being exposed to their disgusting little secret.

Stayed: May 2010, travelled solo
3  Thank Sunshine8459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2010

Bed bugs everywhere, and when I finally got a room change, I discovered that both my keys worked for the same door. Both my keys worked for every door. And everyone else's keys worked on mine. When I told my co-workers, they all went to complain to get the door reset. I was told by the manager that "I really don't need to let everyone know about this, because people will realize it and try to get in other peoples rooms." It took her 1 minute to fix my door. I asked why didn't she just fix everyones? no reply. When my key was demagnitized (before I knew I could just use anyones) I went down to the front desk, had to talk to a man that I couldn't see he was protected behind a metal door), and had to scream my room number in a small lobby full of misfits. It was wonderful knowing that EVERYONE knew my room number now. By far, though, the bed bug problem is outta hand..they just moved people from one room to another. I probably got moved into a room that they just moved someone else out of for the bugs. Never again.

  • Stayed: November 2008, travelled on business
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4  Thank wearytraveler00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2008

We could not stay the night. Bugs started appearing on the walls about 7 PM and got progressively worse - also on bedspread and pillow! By 9 PM we packed our bags and left. Went back to the office the next morning (the office hours are 9AM to 6PM) and was given a full refund. Hopefully they will fumigate!

Stayed: September 2008
4  Thank JandaNewEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2008

Absolutly the worst hotel ever. Dirty Dingy and it has a resident prostitution staff that knock at the door to see if you need anything special for the evening

  • Stayed: January 2008, travelled on business
    • Value
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    • Business service (e.g., internet access)
5  Thank travelguyArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2007

good value for the money. fire alarm sounded for over an hour before management could find a key to shut it off (no fire). hallway carpet dirty. barebones hotel (expected at this price). noise from above and next door could be excessive at times.

  • Stayed: January 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
1  Thank BraggDLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2017 via mobile
Google Translation

Stayed: January 2017, travelled as a couple
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Fayetteville West, responded to this reviewResponded 12 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Fayetteville West

Address: 1381 Walter Reed Rd, Fayetteville, NC 28304-4415 (Formerly Value Place Fayetteville, North Carolina (Walter Reed))
Phone Number:
Region: United States > North Carolina > Fayetteville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #31 of 51 Hotels in Fayetteville
Price Range: $48 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Fayetteville West 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Fayetteville West is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available) - Guests can book by the night. Weekly and extended stay rates also available. - Pet-friendly Hotel ... more   less 
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