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“Comfy and cozy”

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Hampton Inn Franklin
Ranked #1 of 12 Hotels in Franklin
Certificate of Excellence
Reviewed 4 weeks ago

This place felt like home. From the moment you walked in, you saw a nice and cozy fire place decorated so nicely with fall decor. It was a very welcoming feeling. The front office staff, housekeeping, and breakfast staff were very accommodating. It felt like we were treated like family. There was always fresh coffee and tea in the front. I would recommend this hotel to anyone!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 4 weeks ago

THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 20 of 677 reviews

Reviewed 4 weeks ago

The front desk was wonderful and the lobby was beautifully decorated for fall. This property looks to be updated. I have learned over the years that some of the Hampton properties get pretty seedy before updating. You can tell it was redecorated. However, the bed was hard. Very hard. Neither of us slept. I remember new Hamptons had pillow top beds and would provide an excellent night's sleep. I was hoping for a much better quality for the primary reason we were there. This is no fault of the staff. The room was clean and the bedding was clean. Breakfast was fine and coffee was ok. We were given a room near the end of the hall and it was quiet. Also, there were strange extra charges on my credit card until I called and they disappeared the next day. When I called I was told they charge a feel to hold the room and the other charges were separated by room and tax. Very unusual.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank beanhead60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 4 weeks ago

Please accept our sincerest apologies for any aggravation or inconvenience experienced during your visit.

We have just finished an eight month remodel of the entire hotel so I am glad everything was clean and fresh.

We are constantly monitoring the performance of all the hotels in the Hilton Portfolio of Brands and measuring them against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence.

The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers.

We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

Hoping to see you on your next visit to our little town.
Laurie and the entire Hampton Inn Staff

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Reviewed 8 November 2017

It was Awesome! We will stay there again on our way to Asheville NC. The staff was Awesome! The room was fantastic and the bed and pillows were out of this World comparatively to none other!! Best sleep we have every had in a Hotel stay!! Beautiful entry way greeted us as we entered Hotel, would love ❤️ to have a living room that looked as Homey and inviting as that one ways!!❤️ We will be back !!!

Room Tip: The whole Hotel rooms were Great pick any!!!
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Stayed: November 2017, travelled with family
Thank pattib554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 9 November 2017

Everything is AWESOME!

THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Great staff and beautiful location. The fitness room was small but equipment was up to date. The staff was very accommodating and assisted me with scanning and emailing a document that was time sensitive. It was great to have breakfast to start the day.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank deborahhS491NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 7 November 2017

THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017

Friendly Greeting at front desk. Nice helpful staff. Clean room. very good breakfast. Nice mountain view from my room.would stay here again when in the area. Close to Cherokee and a lot of restaurants.also close to wal-mart.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank O5284RCrobinr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 7 November 2017

AW, SHUCKS. WE LIKE YOU TOO!
THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017

Hotel has been updated with much better lighting, both inside and out. Bathrooms are bright and clean. Guest rooms are inviting and very clean. Overall a very good experience. Hotel staff are friendly, courteous and helpful with directions to restaurants in the area.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 6 November 2017

THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

Rooms were very clean. The property was not new but was very nice. The hotel staff were very helpful in pointing us the the right places to eat and so forth. The lobby was beautifully decorated for the fall. We will go back!

Stayed: November 2017, travelled as a couple
Thank Bigmeaux56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded 6 November 2017

WE WILL GO BACK!!!!

THANKS FOR THE KIND WORDS! SO VERY MUCH APPRECIATED….

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Franklin

Address: 244 Cunningham Rd, Franklin, NC 28734-7576
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Franklin
Price Range: $120 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Franklin 3*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Travelocity.ca, getaroom.com, Hilton Hotels Direct, TripOnline SA, HotelQuickly and Cancelon so you can book your Hampton Inn Franklin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Hotel Franklin
Franklin Hampton Inn

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