My family and I stayed at the Comfort Inn for one night of our 4 night vacation! We booked non-smoking rooms, but the moment we got off the elevator on the third floor to go to our room I had to cover my nose because of the horrible smell of smoke. We booked joining rooms and one of them was a handicap room which none of us are the shower in that room was horrible and in the bathroom there was nowhere to place any of our toiletries. The beds were itchy and we ended up using are own sheets and blankets. In the other room the shower had holes in it and the water never got hot. The refrigerator was broken and made a horrible noise all night. The TV in one of the rooms did not work. The pool was not heated and the hot tub did not work. Trying to check out early we called the front desk to ask what time check out was only to have the clerk yelling into the phone that we have to dial 9 to call out and then hang up on us. After check out I checked my bank statement to find that they were charging us 202 twice when we only stayed one night. I went back in to ask the clerk about it, she was very rude and got in my face and then while I was trying to talk to her about this she just kept being rude. I will NEVER stay here again and would NOT recommend it to my worst enemy!
- Official Description (provided by the hotel):
- Our hotel is the newest hotel in Franklin NC, all our rooms are equipped with microwaves and mini fridges, we also feature an Indoor Pool and Fitness Room, for breakfast we have many items to choose from as we feature a Full Hot Breakfast. We are located near the Appalachian Trail, Harrahs Cherokee Casino, Local Gem Mines, Blue Ridge Parkway, Highlands NC, White Water Rafting, Smokey Mountain Railroad, Biltmore Estate, Dillard House. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Franklin
- Comfort Inn Franklin
- Franklin Comfort Inn