Upon checking in at 9:05 on a Friday night, (7/23) I was told the pool closed at 9:00. After questioning why that early on a weekend I was told "Hotel Policy".
The breakfast are on the web page fails to show just how small it is. Seating for 12 people only. Again I questioned that and was told " People just take their food to their rooms" (more about breakfast latter)
From there we went to the 2 rooms we rented to find our door wouldn't open. Key card wouldn't even light. We waited 30 minutes for a mechanic to come. He took the key card reader apart. Telling us he had suggested just moving us to another room but the front desk manager said "No, They need to stay together." Surprised me. I made the reservations. NEVER asked to be next to each other. Just 2 rooms. Long story short in the over 50 minutes he spent sitting on our rooms floor fixing the lock, He also told us that the owner told them that they could keep the pool open until 10:30 or 11:00 depending on the need. A soccer club was in the week before us and he said he closed the pool at 11:00 for them. So now it's 10:25 and he puts our door lock back together (now working) and departs. We turn on the tv. and find the remote does not work. Called the desk at 10:30 - - Someone will be up.- My son tries his laptop- - WiFi does not work. 11:00 I called back to the desk to tell him forget about the remote, It's now too late.
BREAKFAST - - your choice of two kinds of mini doughnuts. Still half frozen and a breakfast cereal ( cheerios) I believe. Those 6 tables were filled and so was the mini sofa and chair in the so called lobby.
Then to add to my nightmare. Upon arriving home I had a message from the hotel. We left a bag of clothes in the room. I called that night for arrangements to get them back. Was told he had to talk to the owner to find out their policy. Three days later I called back again. Was told the clothes would be sent that day (7/27). TODAY - - two weeks later.(8/9) I just got off the phone with them again. OUR CLOTHES ARE STILLL SITTING THERE IN A BOX BEHIND THE DESK. They NEVER called, emailed anything to tell me they didn't. They have my home phone(they called to say the clothes were left) they had my cell number, my eamil, home address. But decided not to use any of those to let me know ,AFTER telling me that they shipped them, that there was any problems.
- Official Description (provided by the hotel):
- The Pet-Friendly Red Roof Inn Kenly is conveniently located off of I-95, 2 miles from downtown Kenly. This hotel is a short drive from many local attractions such as the Kenly Parks & Recreation Center- the perfect place to enjoy a game of soccer, tennis, batting cages, or a stroll on the walking trail. How about a trip for the whole family? Close by are scenic areas where you can enjoy an outdoor picnic, camping, fishing, boating/kayaking, and more at Hatcher's Bridge Tree Farm, or Buckhorn Lake! You can also enjoy other attractions such as the Tobacco Farm Life Museum, Southern National Motorsports Park, Cardinal Country Club, Tri-County Kartway, or the Ava Gardner Museum! When you're ready to grab a delicious meal, head on over to one of the many local restaurants including Iron Skillet, Waffle House, Denny's, Nik's Pizza & Restaurant, Stormin' Norman's Barbeque, Golden China, HWY 55 Burgers, Shakes, & Fries, or Seafood Station! With rooms that offer free WiFi and flat screen TV's with extended cable (including HBO), we invite you to come stay with us at the Red Roof Inn Kenly! The Red Roof Inn Kenly offers both comfort & convenience. This pet-friendly, family-friendly hotel offers a fitness facility, free breakfast from 6:00 am - 9:00 am, seasonal outdoor pool (open from Memorial Day through Labor Day), connecting rooms, dry cleaning, coin laundry, free on-site parking, and coffee & tea in the lobby. All guest rooms include free WiFi, a flat screen TV, extended cable including HBO channels, microwave & refrigerator, hair dryer, iron & ironing board, work desk, and in-room coffee. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Kenly
- Kenly Days Inn