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Reviewed September 4, 2017

Prepaid room, once returned home I found out I was billed again. Called and person that night unable to assist and had to call corporate and still waiting for refund. The original person was not able to see prepay or either didn't try to look. Either way I presented prepay info and still got no where until calling corporate

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Hampton Inn Raleigh - Capital Blvd. North, responded to this reviewResponded September 5, 2017

Thank you for taking the time out of your busy schedule to share your experiences from your recent stay. We apologize that you had billing issues after you stayed with us. We work hard to try to achieve perfect billing for every guest at our hotel, but it sounds as though we fell short of this goal during your stay. We will be investigating, and retraining the necessary staff, to ensure that everyone is up to speed on handling reservations that are prepaid. Again, we apologize for the inconvenience our error caused you, and we hope to see you again in the future.
Regards,
Rebecca Ramey
eCommerce Manager
Hampton Inn Raleigh - Capital Blvd. North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2017 via mobile

The hotel is nice but it is showing it's age.

Most hotel rooms now have an 'electronic station' to recharge iPhones, iPads, etc. In this room, you have to crawl under a table to plug some of them in.

There also was an issue with the plumbing. There was NO cold water coming out of the bathroom faucet for the sink. When we mentioned it to the young man working the front desk, he replied, "Yes, some other guests have told us about it too." We then had to asked him for some cold bottles off water for us to drink that evening.

In addition, the water in the tub, after a bath, took quite awhile to drain.

So I think there are multiple 'plumbing issues' that need to be addressed.

Now, the room was clean, the bed was comfortable and the breakfast fine.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Hampton Inn Raleigh - Capital Blvd. North, responded to this reviewResponded August 23, 2017

Thank you Robert for taking the time out of your busy schedule to share your experiences from your recent stay. We apologize that you had issues with your plumbing, and our maintenance team has worked to correct the issue. We will be sure to work with our staff to recognize the need to offered bottled water in situations such as this. Thank you for letting us know, so that we can work to improve our guests experiences. We hope to see you again in the future. Safe travels!
Regards,
Rebecca Ramey
eCommerce Manager
Hampton Inn Raleigh - Capital Blvd. North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2017

Carpet needs cleaned desperately, bathroom floor was also sticky, needed a good mopping; other than that everything as expected. Staff were very pleasant. Beds were comfortable. Fridge in room that was very cold. Location is also good.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Q1016XEtammyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Hampton Inn Raleigh - Capital Blvd. North, responded to this reviewResponded August 22, 2017

Thank you for taking the time out of your busy schedule to share your experiences from your recent stay. We are happy to hear that you enjoyed our comfortable beds, cold room fridge, and great location. We apologize that you found your floors to be sticky. It sounds as though our housekeeping may have over-applied Febreeze after a smoking violation from a previous guest. We will be sure to address this with our staff right away. Thank you for letting us know, and we hope to see you again in the future!
Regards,
Rebecca Ramey
eCommerce Manager
Hampton Inn Raleigh - Capital Blvd. North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 14, 2017

This was my first visit to this Hampton & it was profoundly representing the Hampton standards. I was given some great suggestions for dinner just across the way. The staff was very friendly, smiling and welcoming.

Date of stay: August 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank E9670UAjerryg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Hampton Inn Raleigh - Capital Blvd. North, responded to this reviewResponded August 15, 2017

Thank you for the 5-Star Review! We are glad to hear you had a great stay with us and enjoyed our friendly, smiling and welcoming staff! We look forward to seeing you again next time you are in the area!

Sincerely,
Rebecca Ramey
eCommerce Marketing Manager
Hampton Inn Raleigh - Capital Blvd. North
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 13, 2017

I was impressed with the hotels customer service. I was able to check in a bit early and also was able to ahve a late check out. The place was clean and conveniently located. I was there on business. I always stay at Hampton's I find the service to be consistent.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank carmensX5746UI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Hampton Inn Raleigh - Capital Blvd. North, responded to this reviewResponded August 15, 2017

Thank you for the 5-Star Review! We are glad to hear you had a great stay with us and enjoyed our great customer service, clean hotel and convenient location! We look forward to seeing you again next time you are in the area!

Sincerely,
Rebecca Ramey
eCommerce Marketing Manager
Hampton Inn Raleigh - Capital Blvd. North
Daly Seven, Inc.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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