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“Great Place to Party!” 5 of 5 bubbles
Review of Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

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Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek
Ranked #7 of 84 Hotels in Raleigh
Certificate of Excellence
Durham, North Carolina
Level Contributor
3 reviews
“Great Place to Party!”
5 of 5 bubbles Reviewed 24 April 2012

We recently celebrated my husband's 50th birthday with a retro-60's themed party held at FI&S. We and our party guests were 100% satisfied from beginning to end.. Ginger, our events coordinator for the party, had some great ideas to help pinpoint exactly what type of space we needed and how best to set up the room we used. She even provided us with a list of restaurants in the area that we could choose from to cater the event. Her efforts really made my job of planning the event a lot easier to deal with. Amy and the other ladies at the front desk were a big help with our check-in/check out questions. Housekeeping provided us with immaculate rooms. And even Will in security offered to assist us in any way he could. The convenient location was a big plus and it was nice to be able to have breakfast together with the guests who chose to stay overnight. Thanks, Fairfield Inn & Suites, for making this "the best party ever!" -- 4 weeks after we are still getting this comment from our party guests!

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Benny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 25 April 2012
Thank you for taking the time to share your experience at our hotel on Trip Advisor. I am very glad to hear that the service was excellent and our staff made your stay and party a great one. Thank you for choosing our wonderful sales team to help plan and book your birthday party! We are really delighted to learn that you enjoyed your special event with us. We have long known our employees are our greatest asset and take pleasure in providing our guests with the level of service they have come to expect. Your feedback will be shared with our staff as an encouragement for a job well done and to motivate them to improve themselves even further.Thank you once again for your feedback. We look forward to the privilege and pleasure of serving you again at the Farifield Inn & Suites Brier Creek

Best Wishes
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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831 reviews from our community

Traveller rating
    592
    176
    45
    11
    7
See reviews for
225
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342
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Danish first
  • English first
  • German first
  • Any
English first
Wichita, Kansas, United States
1 review
5 of 5 bubbles Reviewed 23 April 2012

My stay here was terrific. The staff was very friendly. i highly recommend.

Room Tip: Rooms on the south side are quieter.
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 24 April 2012
We're glad to hear that you were happy with your stay. Thank you very much for taking the time to share your experience. We look forward to our next opportunity to provide you with pleasant and comfortable accommodations as well as the great service you recieved your 1st trip!

Warm Regards
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

My husband and I flew out to NC to visit a sick family member. The hotel was clean and comfortable.My only complaint is the front desk staff were MIA upon arriving for about 10+minutes, which irritated me after coming in on a red eye flight.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank luvinmysoldier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 24 April 2012
Thank you for taking the time to review our property. We're glad we could provide you with a clean, comfortable stay. I do apologize if there was no one at the desk to greet you upon arriving. We dont wish to have any of our guests waiting but there are times in which we may have to step away momentarily for instance if a guest need assistance or etc...I will be sure to bring this up in our next staff meeting to ensure they are leaving signage to notify the guests whenever we are away. My apologies to you as I know it can be frustrating having to wait after a red-eye when all you want to do is relax. It is our hope that you give us the opportunity to serve you again.

Warm Regards
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
naples
1 review
5 of 5 bubbles Reviewed 22 April 2012

The hotel was immaculate and the staff was amazing. I would stay at no other place when in the area!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 25 April 2012
Thank you for sharing your recent experience at our hotel with fellow travelers. Our staff try to make sure all the guests truly feel like this is their home away from home and it is very satisfying to hear that we were able to achieve this. We look forward to welcoming you back soon...

Warm Regards
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Mirage, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

Conveniently located close to RDU, but far enough so there's no airport noise. My pick-up experience could have been better; it was late at late and the driver didn't want to get out of her seat to help a passenger put her suit case in the back of the van, claiming that the curb site turn out was too narrow for her to safely open her door. Since there was hardly a car on the road, and no other hotel shuttle drivers seemed to have a problem, I thought this was a lame excuse for laziness. It didn't help that the driver parked about 2 feet away from the curb.
The hotel staff were friendly and efficient. The rooms were modern and clean.
The driver who took me back to the airport was friendly and professional.

Room Tip: I faced the front of the building, kept the fan on and didn't hear noise.
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 563Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 24 April 2012
Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay at our property overall. I am sorry to read that about the incident with the shuttle driver, not helping a guest lift their luggage, that is unsatisfactory and we always encourage our drivers to assist any passengers with luggage, doors etc. We deeply regret any inconvenience this caused you. I would greatly appreciate if you could contact us directly which would assist us in our efforts to resolve this matter. I look forward to hearing from you soon.

Warm Regards
Shannon Brown, Assistant General Manager
(P)919-246-0107
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jasper, Georgia, United States
1 review
5 of 5 bubbles Reviewed 22 April 2012

This hotel is beautiful, new, and outfitted with amenities that I normally don't expect at Fairfield, such as individual bottles of red & white wine for sale in the lobby. Excellent service, friendly staff, beautifully appointed room, terrific breakfast--what's not to love? I'll definitely stay again when I'm on business in the RDU area.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 24 April 2012
Life is full of surprises, and it is really nice when it is a pleasant one, right? We're glad that you discovered us! Thank you for choosing to stay with us for your recent trip and for taking the time to review our property. We're glad to hear that you enjoyed all aspects of your stay, and we cant wait to welcome you back!

Best Wishes
Shannon Brown, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

Overall, good value for a somewhat newer hotel. The rooms were clean and offered a good amount of space, but there was an odd odor (like one associated with dampness) in not only the first room I tried, but also the second - both on the same floor. Wireless internet access is free (always a god thing) but you have to login in every time your computer goes into sleep mode. The location is decent - in a rather residential part of town but just a mile or two away from all of the restaurants and shops on Briar Creek Rd. but in a rather isolated part of town.

Room Tip: 4th floor rooms had an odd odor. Check around.
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank smumbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 20 April 2012
We appreciate you for taking the time to review our property. Our team works very hard to give each customer the best possible experience. While we work hard to meet and exceed our guests expectations, occasionally we do fall short of those in certain areas. We will be sure to service the floor in which you occupied to try and rectify any odor problems to ensure they are eliminated. This is not the standards of the hotel. We do hope that in the future you may be willing to try us again and see what we are known for at the Fairfield Inn & Suites Brier Creek. We will take your comments and work to improve our guest experience for future stays!

Best Wishes
Shannon Brown, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

Property: Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek
Address: 10040 Sellona St, Raleigh, NC 27617-8231
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Raleigh
#6 Best Value Hotel in Raleigh
#7 Family Hotel in Raleigh
#8 Romantic Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Raleigh-Durham Airport/Brier Creek
Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek Hotel Raleigh

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