We went here tonight because I am a vegan and we wanted to try something new. Never again. Let me just say, the atmosphere is gorgeous; whoever did the designing really knew what they were doing. Also, live music is always a nice choice. That however is not enough to make up for overpriced food and the unfriendliest restaurant service I've ever had in my entire life.
Hostess was barely lukewarm in her lackluster greeting, but it would turn out she was the most gregarious person we would deal with. We were sitting at the booth for several minutes before our server, Yoselin, even came to ask us what drinks we wanted. It all started going downhill when my boyfriend ordered coke, and (after several more minutes) a bottled coke was brought out. It was not explained to him up front there were no free refills, so he sent it back. I guess the waitress took it personally because she gave us the cold shoulder after that. We had already been waiting over five minutes for water before my boyfriend went outside to smoke. While he was outside another server with a pitcher was filling up everybody else's glasses. I tried to get her attention but she didn't even look our way. By the time my boyfriend came back in his glass was still empty so I gave him mine. Our waitress was at the next booth cleaning up and I practically had to shout to get her attention. She looked kind of annoyed before going to get the water. We even were polite and said "thankyou" but she said nothing at all and seemed to avoid making eye contact with us. It continued this way the whole evening.
I ordered the wilderness pie (basically a vegan pot pie) that came with a side of lentils. The pot pie came out no bigger than a large roll and the flavorless lentil "side" took up half the plate. Definitely not worth the eighteen bucks they were charging for it, especially considering lentils are basically the peasant food of vegans. Had to practically coat the lentils in salt and pepper to make them edible. My boyfriend ordered a vegan chilli that looked and tasted more like a mediocre three bean pasta. Might I add, all the food was brought out barely lukewarm.
The whole time we were still being polite to the waitress, and she still avoided eye contact, frowned at us, and was very short. This was definitely personal, as she had no trouble smiling and laughing and making small talk with the people at the booth just next to ours. Yoselin brought out our checks without so much as a "Thank you for coming" even AFTER we once again said thank you to her!
As someone who works in a call center, I don't normally think twice about customer service because I realize working with the public is very demanding, however this young woman's service was terrible.
I'll stick with Fiction Kitchen. Better prices, better service, better food, better portions, and exponentially better people.
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