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“Not for Customer Service!”

Bella Monica Italian Restaurant
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Ranked #63 of 1,542 Restaurants in Raleigh
Price range: US$21 - US$30
Cuisines: Italian, Pizza
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Restaurant details
Good for: Special Occasion Dining, Groups, Child-friendly
Dining options: Lunch, Dinner, After-hours, Breakfast, Reservations
Dining style: Casual Dining
Reviewed March 25, 2018

Bella Monica has suddenly gotten very customer unfriendly! It was one of our "go to" restaurants for good Italian food, although difficult to get a reservation. Imagine our surprise when we called last minute on a Sat. Night and were told that rather than take-out, they had a table outside in the covered area... The receptionist said "it's cold outside, but the area is heated and warm, so you will be fine"... and she encouraged us to eat there instead of take-out. We quickly called a friend who met us there. Bad Deal! The heaters were inadequate, and the area was freezing. All the other tables in the area were empty. Even with a winter coat and wool hat it was breezy and cold... and who wants to eat with their coat and gloves on? The manager was unsympathetic agreeing it was cold outside but not willing to do anything for us. She did tell us that they have another area that is warmer, but that there is no space available there. The person who told us to come was not to be found. We settled on making a take-away order (35 min wait). When the food was ready to go, I saw some good-looking cannolis and asked the manager if she was willing to throw one in, in return for our receiving bad information and hassle. She said it was not her problem we got bad information from their staff, we should have known better. No! Bottom line: Good food, Bad care for customers. Very Disappointed

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Thank Mitchell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 319 reviews

Reviewed February 23, 2018

Favorite Raleigh spot for authentic Italian food! Always greeted warmly and provided attentive service. Consistently excellent food with great wine selection and daily specials. Make reservations, this place is almost always packed!

Thank LOP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 19, 2018

The food was expensive for what you get. My wife had Rigatoni veal Bolognese which was not very good. I had the special lobster ravioli which consisted of four ravioli. This left me wondering where to find something to eat.

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Thank Loydu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 17, 2018

Beware of this place as the staff has an attitude and thinks they can treat you poorly as they have a filled restaurant. In addition, they tried to seat us outside in 44 degree weather when we had an inside reservation. A bad experience had by all and others appeared to be experiencing the same. We are not returning as I am sure many more will be following us also.

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Thank Robbguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 6, 2018

We went there for my birthday and it was perfect from start to finish. The chicken fennel lasagna special is not to be missed/

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Thank h6p8gv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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