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“Thanksgiving Dinner 2016”

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Raleigh Marriott Crabtree Valley
Ranked #11 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed 10 December 2016

We visited the Crabtree Valley Marriott, across from Crabtree mall on Glenwood, for Thanksgiving dinner. We've tried several of their holiday meals (Easter, Christmas, Mother's Day) and have only been impressed by the Thanksgiving meal. For our family the others just aren't worth the money.

A few weeks prior to Thanksgiving, I looked at the website and was surprised to find no mention of the Thanksgiving meal. For years, I've thought they'd start advertising their holiday meals on their website but still no progress on this front despite their promises to the contrary. So I called the hotel and asked what the menu would include this year. Not surprisingly, at that late date, we still had our pick of meal times...most holiday meal venues are booked months in advance. I was amazed to learn their menu still was not finalized, but decided to book anyway. The manager, Jose, promised to provide chicken tenders for my younger child, who is a picky eater.

They called a week prior to Thanksgiving to confirm our reservation and were able to provide the menu then, when I asked.

We arrived to find a few tacky Thanksgiving balloons at the welcome stand--they looked like ones I'd see at Harris Teeter. Contrasted with the 8 foot tall rabbit balloon sculpture at Easter, these 3 little balloons just looked sad. The tables had nice linens but only dinky little fake pumpkins with a flower or two and no nice covers on the chairs. Usually we arrive to live harp music, covered chairs, nice linens, amazing arrangements with roses and other nice fall flowers...it just feels elegant. Not this year.

Our table that the attendant indicated was reserved for us was occupied by another family who had just been seated. Rather than moving them, we had to wait a while so that they could figure out what to do. Finally they seated us at a 6 top table. Not as intimate and easy to carry a conversation with a family of four, but it was fine.

The food was delicious, especially the turkey, which is truly the key to Thanksgiving. There were not as many choices this year--no green beans and not many vegetables, but what was there was good. The desserts continue to be bought from outside and are not exciting at all. But that may be a gift in keeping your calorie count low.

The manager did come to our table to make sure our chicken tenders order was filled and the server was nice, although it took her 4 tries to get our drink order correct (milk, water, tea, and sprite--not especially challenging, but she just couldn't remember it in repeating it back to us or in bringing it). And she didn't stop back by to see if we wanted refills for a good 20-25 minutes. Disappointing in a self-serve buffet where her only job was drinks and removing plates.

The good news is that the Crabtree Marriott has undergone a much needed renovation. The facelift has definitely improved the look of the lobby, halls, ballrooms, elevators and pool area. So nice!

TIPS for the management: Advertise your holiday meals. Your own website would cost you nothing but time. Try advertising on Open Table and the local paper. If you had a larger crowd, you could improve your list of offerings and ambiance so that it feels special and still increase profit. Offer a kids' buffet of chicken tenders and other kid friendly options for dinner and dessert. Decide your menu in advance. Obtain guests' email addresses and advertise to them for each holiday meal. We love to be reminded to make reservations so we don't have to think about it. Offer a returning guest discount. Build your base of customers who return year after year. Find local musicians to play for the meal, who are willing to work for great food for their families and a decent stipend.

The meal was good, everyone ate, no one was stuffed but everyone was satisfied. But the meal cost as much as a Grove Park Inn Thanksgiving meal where every bite is fabulous (including kid options and desserts) and there are more choice than you can imagine, ice sculptures, fabulous ambience, and amazing service. But it was a much shorter drive!

  • Stayed: November 2016, travelled with family
    • Cleanliness
    • Service
Thank CaryPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 12 December 2016

Dear CaryPlanner,

Welcome back! Thank you for your kind review. I’m happy to know your family enjoyed their dining experience. Your honest feedback on areas which we can improve is welcomed and fosters change for future visits. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. We hope to have the opportunity to serve you again next year.

Sincerely,
Dan Freeland
General Manager

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112 - 118 of 542 reviews

Reviewed 2 December 2016

Noisy hallways late in the evening. Slow elevators. Room not so clean. Fresh glasses not brought into the room at cleaning time. Room cleaned late in the day and then only after requesting. Food quality below average. Breakfast Buffett sad. Parking ingress and egress need improvement.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Service
Thank 157stephenv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 5 December 2016

Dear 157stephenv,

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies.

Sincerely,
Dan Freeland
General Manager

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Reviewed 28 November 2016

My wife and I stayed for 1 night while meeting friends. The room was beautiful with a 50" (?) Smart LG LCD built in to the wall. We were conveniently able to access our Netflix account without issues. The one complaint I have is there wasn't free wifi. You had to purchase it for $9.95 per day, which is ludicrous. I also expected a room this nice to have a microwave (it did have a min-fridge). It contained a beautiful bathroom with the lighting built-in to the outline of the mirror and a walk-in shower. The hotel is directly across the street from Crabtree Valley Mall. It's a 5-10 minute walk, but we drove as it was rather chilly that day. Walking would have been the better option, however, because parking was horrendous on the Saturday after Thanksgiving. Overall though, we had a very pleasant stay.

  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank T A U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 29 November 2016

Dear T A U,

Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our fun location and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again.

Best,
Dan Freeland
General Manager

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Reviewed 22 November 2016

The rooms have recently been renovated and are very nice. The conference rooms have also been renovated and are nice. The pool area was still under construction but it looks like it is going to be very nice.

  • Stayed: August 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank lovingcarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 24 November 2016

Dear lovingcarolina,

We are happy to hear from you and glad to know you enjoy our updates. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.

Best,
Dan Freeland
General Manager

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Reviewed 20 November 2016

Recently renovated and beautiful. This is my second stay at this hotel and I enjoyed both visits. The first time I had a room with 2 queen beds and great desk to work at. I was a little disappointed with my second visit as my room had a king bed but no desk. There was a couch but it was not really usable as it did not face the TV.

Best thing about this hotel is definitely the staff. Super friendly and helpful.

This will definitely be my go to hotel when staying in Raleigh.

Room Tip: Request a room with a desk if you would like one.
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  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank DeniseFromOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 21 November 2016

Dear DeniseFromOttawa,

Welcome back! I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review, which highlights strengths and opportunities, is welcomed and appreciated. Thank you for staying with us and we look forward to seeing you again.

Best,
Dan Freeland
General Manager

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Reviewed 16 November 2016

Very comfortable room. Clean and renovated to be modern. I was there for a weekend conference, and those rooms, along with food service was quite good. Check-in was slow due to a system that was down (along with the wifi, but it may have been ATT causing the issue). Walk across the street to Crabtree Valley Mall. Free parking.

Room Tip: Fifth floor was very quiet. It was a college football weekend, so the hotel was full, but I didn'...
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  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank DYHGarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 18 November 2016

Dear DYHGarden,

We are happy to hear from you and value your kind review. I'm very sorry for your slow arrival experience; we appreciated your patience during our system outage. It is encouraging to know that your stay was enjoyable overall; we work hard to provide a pleasant experience. We appreciate being a part of your trip!

Sincerely,
Dan Freeland
General Manager

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Reviewed 14 November 2016

This hotel has been beautifully renovated. We loved the decor as well as the rooms. However, we were a couple on a weekend getaway, and the hotel was just so loud and busy. There was almost no parking to be had as they were having a large shriner event. I'd suggest checking ahead to see how many groups will be at the hotel if you're hoping for any level of quiet space to just sit and relax. Also, the room itself while beautiful and comfortable, wasn't exactly the quietest we have had. The refrigerator made this noise constantly, and the walls were much thinner than they should be for a hotel of this price range/caliber.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank modernscarlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 15 November 2016

Dear modernscarlett,

I'm so glad that you enjoyed our renovated accommodations, but I regret that noise pollution interrupted your comfort. We appreciate your feedback as it heightens our awareness in this area. Thank you for staying with us and for your time in reviewing our hotel.

Sincerely,
Dan Freeland
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Drive, Raleigh, NC 27612-3365
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Raleigh
Price Range: $193 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 379
Official Description (provided by the hotel):
Embark on an exciting getaway at the newly renovated Raleigh Marriott Crabtree Valley hotel. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 21,000 square feet of meeting and event space, and a well-equipped fitness center. Maximize relaxation in our modern guest rooms, which feature amenities such as smart TV’s with Netflix and upgradeable Wi-Fi. Following a rejuvenating night on our luxurious bedding, wake up and indulge at our brand new BRAISE Contemporary Southern restaurant. BRAISE serves an unforgettable breakfast buffet, southern fusion lunch and dinner, as well as specialty cocktails in the lounge. Weddings shine in our ballrooms and our catering is nothing short of delectable. Our hotel puts you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more   less 
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh

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