This review is based on a recent carry-out order.
1. Customer Service over the phone was pleasant and straight forward. The lady told me it would only be 20 minutes before the order would be ready for me.
2. Customer Service in person at the restaurant was less than desirable. The employee at the front station was clueless about the carry out order and questioned my wife if the order was actually called in. As a result, there was a delay in the pick up.
3. Meal: Several issues were discovered with regards to the appetizer and entrees. The chori queso was prepared without any attention to detail. This should have been a slam dunk. The queso portion was just enough for 5-10 chips, however, the chori portion was plentiful. In one of the main entrees, cross food contamination was evident in the chori-pollo. On one minor note, the staff failed to include containers of pico de gallo with the carry-out order.
4. Recommendation: Despite the low overall rating of this review, the restaurant has the potential to be a hit. This review was clearly a miss. Recommend future patrons to carefully go over their carry-out orders before leaving the restaurant. To be fair, another visit to this restaurant will happen in the near future. A follow on review will be posted with little delay and more details.
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