This hotel exceeded nearly all expectations for the price. The front desk staff was not very friendly but the room was lovely and breakfast was delicious!More
- Free Wifi
- Free Parking
This hotel exceeded nearly all expectations for the price. The front desk staff was not very friendly but the room was lovely and breakfast was delicious!MoreShow less
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and breakfast. I hope that we will impress you with exemplary service during future visits.
The wife and I desided to visit family post Christmas and dug into reviews of area hotels. The Wingate looked good and was better than we expected. Staff was friendly and check in a breeze. Our room was clean as a pin and the king bed very comfortable.
Location is great for Southport and a short jump to Oak Island. I highly recommend this spot and will return when in the area. Great seasonal deal..not sure about the summer but still a a good location.
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and bed. Please do consider us again on your next visit to the area.
The chexk in was easy and fast specially checking in late. The hotel was clean and the staff was friendly. The free breakfast was great . They do have a waffle maker. I would recommed this place. The room size was good and not a bad view.
Thank you for taking the time to share your comments regarding our staff and view. We hope that you will return at a future date to be impressed by the improvements we have made.
The only bad experience was that there were several light bulbs burnt out in the lamps and the volume on the TV kept going in and out in Room 207.
Thank you for sharing your experience. We appreciate the insight regarding our room and tv. We hope to see you again to provide you with an exceptional level of service and hospitality.
The king size bed was excellent and it had a marvelous comforter. That’s where it stops. The room was 42F when we arrived. The front desk clerk tried to fix the controls and did so temporarily. It was still 42 when we woke up in the morning. The hair dryer didn’t work. I️ reset two circuit trippers and no juice. I️ didn’t realize the dryer itself has a trip switch. Then it worked. The microwave unit lies on top of the refrigerator under the counter. You have to get on your knees to open the micro wave door and shine a flashlight there to see the timer. Who designed that?
We switched to a second room. It was warm. The bed was excellent. I️ took a shower and got a towel to dry off. I held up the towel and the light, behind the towel showed the grease stains deep in the towel. This is a major booboo! Lucky us.
That being said, the room furniture is much used and it shows it. The heater unit on the wall underneath the window is pulling away from the wall. The carpet on the entire 2nd floor hallway has two wrinkles running the entire length of the hallway.
1st management response: we fixed the heater. We can’t do anything for you. The rug is being replaced.
2nd management response: we could offer you a 10% discount on your next visit.
Fact: I️ used Reward points and got 2 nights. 10% doesn’t mean much. And, we are not looking for a discount.
Fact: most Wingates are excellent. Just want management ( not the front desk manager) to be aware of an apparent ongoing problem.
Thank you for sharing your experience, and Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We hope you'll come back to see how we've grown through feedback like yours.