My experience with the hotel attendant was awful! I booked the room through tripadvisor and I called to cancel my reservation because of an emergency. The first attendant told me he was busy answering other callers and and he could not assist me so he suggested that I call back in 10 minutes. I asked why would he pick up if he was too busy to assist me and he told me he would call me back. I waited for almost an hour but no return call. I called back and another attendant told me that he would charge me the entire 1 night stay for cancelling and if it was due to a death, he would need the death certificate. I informed him that his website states that there is no cancellation fee if cancel within the allotted amount of time. He told me he had no control with what was on the website because I did not call in and book the room. I lost my money but gained experience in waiting until the last moment to book a room and end up with a hotel with low ratings!
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- Also Known As:
- Quality Inn Coliseum Hotel Winston Salem
- Quality Inn Winston Salem