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“Amazing place ”
Review of Club Hotel Dolphin

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Club Hotel Dolphin
Ranked #1 of 3 Hotels in Waikkal
Certificate of Excellence
Reviewed 20 November 2017 via mobile

From start to finish the club dolphin hotel made our holiday. The service is excellent and the staff are what makes this hotel! Every where was spotless. There was plenty of choice on food in the buffet and food in the snack bar (snack bar food all cooked fresh). Lots of choice on drinks cocktails where very good! Our room was always looked after by a lovley man who was so happy in his work! Wether was also really good very hot did rain the odd afternoon but not till about 3-4pm. If you want to do any trips I would recommend see Lanka tours you can find them on Facebook before you go or if not they are just to the right out side the hotel. I would definitely recommend club hotel dolphin to my friends great stay!

Stayed: November 2017, travelled with family
2  Thank gesahu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_SLML, General Manager at Club Hotel Dolphin, responded to this reviewResponded 21 November 2017

Dear gesahu,

Thank you so much for this wonderful review. I can only be sure you had an excellent stay with us at the Dolphin after this lovely feedback. It's always a pleasure for me and my colleagues to make sure everyone is well looked after and go the extra mile in order to achieve that.

It is our commitment to provide quality service to all our valued guest, and we couldn't be more thrilled to hear that you had enjoyed. Your kind words are indeed heartwarming and surely this will serve as inspiration for all of us.

We are looking forward on welcoming you again in our property!

Sunny Regards
Stephan Sandmann

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90 - 96 of 2,379 reviews

Reviewed 19 November 2017

We visited this hotel for vacation in the first half of November. We arrived near midnight and were welcomed by smiled and friendly staff asking us for passports in order to check us in and inviting us to the lobby to wait for the keys. In the meantime we received hot wet towels to clean our hands, drinks and WiFi password (they know what is important ;) ). After check in we were invited for a meal and went to the room. Our luggage was brought to the room soon after we were there.

We had superior room. It was spacious with kings bed, safe and the fridge. We had WiFi access point inside the room, so the coverage was great. Internet speed was ok for the websites, but if you wanted to make VOIP call or see something on YouTube, it was problematic. We bought Dialog sim card at the airport for 1350 LKR with tourist starter plan - 7.7GB data during the day (8.00am to midnight) and 8.8GB from midnight to 8.00am. The room was clean. The walls could be repainted, but it wasn't bad at all. All amenities in the room was fine. The air conditioning didn't work very well, but it was also enough for us. However if someone prefers chill in the room, it may be difficult to achieve. The room was cleaned every day - we left 100 LKR tip for the cleaning staff, however we were told it is not required.

The food was great - one of the best hotel food we ate. Maybe because we like indian cuisine (various meats and vegetables in sauce made using curry). The fruits were also very nice. We had all inclusive, which does not include wine and fresh juices. There was no problem with beer and all other alcoholic and non-alcoholic beverages.

What we noticed, the hotel does not have many amenities for kids. We didn't see any kids playground, and there was one room for the kids with some toys. We do not recommend going to this hotel with kids. On the other hand, there is quite few kids in there, so if you don't have kids and want some quiet and peace - the hotel is perfect.

There are two swimming pools - main pool and quite pool (in quiet zone). Main pool is divided into few smaller pools with various depths. The biggest depth is 2.5m. Swimming in them is pure pleasure.

We visited Sri Lanka in first half of November and this seems to be perfect time. In the first few days the weather was nice, but the sky was partially cloudy and it was raining every late afternoon/evening. That wasn't the problem though as the rain didn't lower the temperature much. It was very warm all the time, but it was refreshing. Full sun wouldn't be good for the skin for the first few days, so it was perfect. The second half of the stay it was sunny with no rain. Also, during first 2/3 of the stay hotel was quite empty. At the end more people arrived, however all the time we had no problems with the deckchairs. There were plenty of them and you could go and have one anytime you want.

Overall great hotel, we highly recommend it. You'll definitely have wonderful stay.

Room Tip: Superior rooms 100 to 105 are close to the sea with sea view.
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Michal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_SLML, General Manager at Club Hotel Dolphin, responded to this reviewResponded 20 November 2017

Dear Michal B,

It is our earnest endeavor to ensure that our guests enjoy a magnificent experience and I am delighted to know that you had a wonderful stay with us at Club Hotel Dolphin.

It is great to see that you were able to take advantage of the various delicious foods and services the hotel has to offer. We're happy to hear the staff made a positive impression during your stay and they offer you such great service. We are proud and excited that we can make your stayed enjoyable and everything was gone well too. Our staffs is the champion to make the place going better in terms of customer services.

We are looking forward to hosting you at our hotel again in the near future and making your stayed as enjoyable as your first stayed!

Sunny Regards
Stephan Sandmann

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Reviewed 18 November 2017 via mobile

Just arrived back from our visit to Sri Lanka for the first time and it is beyond anything we could imagine. When we got to the hotel we were instantly made to feel special as rather than checking you in at a desk they take you to a table with complimentary drinks and warm towels. They explained everything we needed to know and also offered to take our bags to our room before walking us to the room rather than being left to find it ourselves. Room was lovely and big and very clean! The housekeeping staff thoroughly cleaned it everyday and would check to make sure we were happy with the standard.
Restaurant offers food that would suit everyone and the curries were amazing. Also went to the Waves restaurant for a meal and the steak was brilliantly cooked. Pool area was lovely and cleaned daily. Pool attendants would also come and put your umbrellas up and lay out your towels when you arrived and regularly collect your glasses once your drink was finished. Animation were also around all day arranging sports which kept my partner busy!
Only problem we had were from 7am we found the staff were having loud conversations outside our room (121) which would wake us up. apart from that the hotel was perfect!!
We booked all our trips through See Lanka and couldn't recommend Nipun and the team enough!! We were speaking to Nipun before we came out and he kept in contact with us the whole time. We are glad we booked with him as he is one of the only tour guides fully insured and gives you a driver plus a licensed tour guide for all your trips meaning you are able to visit places that other tour operators can't give. Also all food, drinks and extras are included in the price e.g. Giving milk to the elephants plus riding them. We also found other tour guides could be quite pressurising on the beach but Nipun would just let people come to him and not follow them or wait outside our rooms which made a big difference. Did our tour round negombo and white water rafting with Dino who was great fun and I think he enjoyed it as much as we did! Felt more like a trip with a friend. Lincoln took us to the elephants and the temple and it was like having our own David Attenborough! On our last night Nipun put on an amazing meal for us and a few other guests which was great - definitely consider him a friend and can't wait to see him again.
Definitely want to come back to this hotel and experience a holiday of a lifetime all over again!

Stayed: November 2017, travelled as a couple
5  Thank BeckyWeir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan S, General Manager at Club Hotel Dolphin, responded to this reviewResponded 19 November 2017

Dear BeckyWeir,

Thank you for sharing your experience at Club Hotel Dolphin with us.

It is extremely gratifying to hear that you had a lovely holiday with us and enjoyed the food, pool as well as the service provided by our staff. We believe our future guests will make effective use of your shared knowledge to make their stay enjoyable at our property.

We hope to be able to welcome you back at Club Hotel Dolphin very soon!

Sunny Regards
Stephan Sandmann

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Reviewed 18 November 2017 via mobile

One of the very rare hotels that actually do live up to the brochure. Stayed here for a week in November for a birthday treat. Staff very attentive and no request considered irrelevant. Arrived at 3am and managed to get a tasty burger despite kitchens being closed.

Location right by the sea is idyllic. The sea although rough directly outside the hotel, there is a small sheltered cove a few hundred metres to the north which allows for dipping. Swimming is not advised in the sea due to the fierce currents but the hotel has a superb pool with plenty of activities. There is also a quiet pool in another part of the complex which is great for lazy sunfilled days.

The tours offered are excellent with guides approved by the Sri Lankan tourist authority and boast in depth knowledge of the islands best places.

Stayed: November 2017, travelled as a couple
1  Thank PaulandCaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan S, General Manager at Club Hotel Dolphin, responded to this reviewResponded 19 November 2017

Dear PaulandCaz,

thank you for choosing Club Hotel Dolphin and sharing your review with us.

We are happy to know that you liked our pool, views, and service, all these factors are crucial for a good quality of holiday. Your compliments will be passed to staff members so they can feel appreciated for all the hard work they do day by day.

We would be more than happy to have you back as another satisfied repeating guest!

Sunny Regards
Stephan Sandmann

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Reviewed 17 November 2017 via mobile

Where do you start with this hotel.... It is that good from the moment you arrive you are made to feel special
The food.... It's amazing spread with over 20 choices of hot food at each sitting.. That's not including the cold section of amazing salads and fruits and the vast array of desserts are in a cold room bigger than most living rooms.... The chefs will make any Meal for you if you want something different at NO extra charge my partner fancied poached eggs within 8 minutes they was cooked.
Waves restaurant was phenomenal the chef did a special menu of my girlfriend favourite food for a surprise wedding proposal.. She said yes...
All of the reception staff were great especially pradeep and daphne who helped with the surprise... Wake up calls always on time and any service you need they will be always be able to help or answer your questions.
Rooms... We had a superior sea view room and it was immaculate in every way great shower and huge bed listening to the ocean... The cleaners are also the most thorough and more importantly the most HONEST I have ever come across... So many times left money cameras laptop lying about and everything was untouched...
Tours.. Used see Lanka for everything we did and have left a thorough review on nippuns trip advisor Page.. But special mention to Lincoln as well as nippun and raj...we did the elephant and kandy tour sigyria rock dumballa turtles tsunami monument and loads more... Also see Lanka included everything in the price including admission food drinks and even BEER... Totally amazing family company thank you nippun...
Animation team... Totally packed days nickys smile and enthusiasm could light up outer space they all love what they do... From the daytime fun to the shows at night there is amusement for everyone...
The bar staff will always make sure that you are always refreshed and after day 2 there was a beer waiting for me on the bar as they saw me walking up...
Special mention to Stephan the general manager who somehow has achieved the excellence of quality to guests and also brought out the best of his staff and their own personalities shine through...
Overview.... We have stayed in more expensive hotels and not experienced such amazing value and service and would happily have paid twice the price for the experience and memories we shared... I've already booked our wedding for the dolphin next year... So to stephan and all the team me and bev thank you for lifetime memories and see you next November.. Graham and bev

Stayed: November 2017, travelled as a couple
3  Thank betterbuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan S, General Manager at Club Hotel Dolphin, responded to this reviewResponded 19 November 2017

Dear betterbuy,

What a fantastic, concise feedback to share with the whole Dolphin Team. Your excellent feedback following your recent stay is very much appreciated.

It is indeed a pleasure to read your applause about facilities and services offered. Also, I am delighted to know you had an amazing experience at our hotel and we were able to deliver to you Club Hotel Dolphin service standards we pride ourselves on. We look forward to the pleasure of welcoming you back for your wedding and celebrate together!

Sunny Regards
Stephan Sandmann

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Reviewed 16 November 2017 via mobile

What a wonderful stay at the Club Hotel Dolphin . The staff are so friendly, the rooms are gorgeous. There was so much choice of foods in the restaurant. We never had a bad meal. Everywhere is clean and well maintained. If there was a negative it is that wine is not included in the all inclusive but you can upgrade.
We will return

Stayed: November 2017, travelled as a couple
1  Thank GrumpyLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_SLML, General Manager at Club Hotel Dolphin, responded to this reviewResponded 17 November 2017

Dear GrumpyLB,

Thank you very much for sharing your experience with us on TripAdvisor!

I am thrilled to read that you had a wonderful holiday in our hotel. At Club Hotel Dolphin, our top priority is for you to feel at home, away from home and it is a real pleasure to know you enjoyed it so much!

Thank you so much for recommend us to other travelers, it is a great reward for the whole team to know we are one of the best hotel you have stayed. We will be happy to welcome you again at our hotel!

Sunny Regards
Stephan Sandmann

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Reviewed 15 November 2017

Flew to Sri Lanka via Dubai (4 hours ) - don't forget you need a visa (can apply online as its easier). Arrival card needs to be filled in on arrival before going through passport control. Also when you depart.

Hotel was fantastic, the people are so very friendly and the manager made himself known to us and was visible walking around throughout our stay.

We organised trips through Thomas Cook Signature who deal with a place called Walkers Tours and they are fantastic and to be commended. Jude the onsite rep is extremely helpful and the guide Edward (plus a driver - sorry name unknown) who took us to the elephant orphanage in Pinnawala as well as the tea plantation and Spice Village was amazingly informed and witty throughout. We went to the Pinnawala hotel at the end of the street opposite the orphanage and saw the elephants taken down the street to bathe in the river. It was wonderful! There are a row of shops down this street worth looking in. The weather was mixed, always hot but lots of rain and also sun in between. Got a great tan. Don't forget the quiet pool for adults seeking peace and the little shops outside the perimeters of the hotel (on the beach side) and also the shops to the left of hotel entrance and 50 metres down. The locals are so friendly and you can walk around feeling safe. The tuk tuks can be arranged via the hotel as can a taxi to Negombo, Columbo or wherever else you need to go. £10 return to Negombo. Exchange available from the hotel.

The waiters are so friendly and the choice of food is endless. There will be something for everyone. Tea and coffee available all day and water left in your room. Rooms cleaned every day and a fantastic shower. Gym available for those who want it and the biggest pool apparently in Sri Lanka! A great holiday. Would not hesitate to go back again and to recommend. All inclusive is great and the choice of drinks and cocktails is great. I really enjoyed this holiday. We were 4 ladies travelling and we felt safe at all times.

Room Tip: Rooms overlooking pool are nice
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  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Kumba7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_SLML, General Manager at Club Hotel Dolphin, responded to this reviewResponded 16 November 2017

Dear Kumba7,

Thank you very much for your lovely words about your stay at Club Hotel Dolphin and sharing them on TripAdvisor.

It was a pleasure reading your review and we're happy to learn that your stay with us was enjoyable, and you were pleased with the room, the hotel facilities and that you appreciated the every aspects in our hotel. Moreover we want to thank you for appreciating the great job that our staff does every day to make our guests feel comfortable in the hotel.

As loyal guest, we thank you for your positive feedback and we look forward to welcoming you at Club Hotel Dolphin next year!

Sunny Regards
Stephan Sandmann

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Additional Information about Club Hotel Dolphin

Address: Kammala South | St. Sebastian Mawatha, Waikkal 61110, Sri Lanka
Region: Sri Lanka > Central Province > Waikkal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Waikkal
Price Range: $120 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Club Hotel Dolphin 4*
Number of rooms: 154
Official Description (provided by the hotel):
Here on Sri Lanka's golden west coast, we believe that every moment of your time spent with us is precious. . Precisely why we offer a host of facilities for your comfort and opportunities for you and your loved ones to enjoy an unforgettable stay with us in Sri Lanka. Whether you want to PLAY or PAUSE you can have the best of both worlds at Club Hotel Dolphin Waikkal. Our hotel is known to be the ultimate family beach holiday destination in the region.. PAUSE... Find a place under the swaying coconut palms, and re-discover that inner peace that you've been missing for so long. Take a long walk on the golden beach. Enjoy the sensation of curling your toes in the pure sands and revel in the warmth of the sun on your skin. Lie back and listen to the soothing roar of the waves as you slip into a deep state of relaxation at the spa. PLAY... Dive into Sri Lanka's longest swimming pool and score the winning point at water polo! Hit the gym, or take a water aerobics class. Say yes to adventure! Learn to paddle a kayak and explore the mangroves, or feel the wind whistle past, as you see the world from horseback trekking along the beach. Enjoy top notch entertainment and live shows, indulge in beach-side BBQ s and delicious buffets, take time for a romantic meal for two under the moon and stars... Whether you want to PLAY or PAUSE at Club Dolphin you can enjoy the very best of both worlds... ... more   less 
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Also Known As:
Dolphin Hotel Waikkal
Club Hotel Dolphin Sri Lanka/Waikkal
Dolphin Hotel Sri Lanka

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