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Megan
Adelaide, Australia

Location & balcony views 5 stars - room fairly average for the price

4.0 of 5 bubblesReviewed May 28, 2024
The location in the town is great - all the restaurants, shops, cafes right at your doorstep. View of the village from the balcony was great - and hotel has restaurant onsite for meals, underground parking & pool/hot tub. For the price I was expecting more for the room, the shower had mould and housekeeping hadn’t reset the alarm clock from the previous guest so we got an unwanted 5:30am wake up. Walking distance to a playground for kids too. Mixed reviews - would recommend for the location, just have lower expectations than what you’d expect of a 5 star hotel.
Date of stay: May 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this review
Responded Jun 8, 2024
Dear megandowsett,
thank you for taking the time for leaving your review. I will forward your comments to our housekeeping and maintenance. We trust that you had an enjoyable stay with us and hope to welcome you again soon.
Greetings from Sun Peaks

Stefan Lang
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (2,941)
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    Traveller rating
    1,506
    875
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    94
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    55 - 60 of 2,941 reviews
    Reviewed May 27, 2024

    Nice and central location. Great amenities. Clean and good layout. Parking underground is nice. Enjoyed the hot pools.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank danielleR9238TR
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 28, 2024

    Dear DanielleR9238TR,
    thank you for taking the time to write your 5 star review and the for compliments. We are happy to see that you enjoyed your stay with us and hope to see you again soon.
    Sunny greetings from Sun Peaks

    Stefan Lang
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 26, 2024

    Came for a staff retreat and it was amazing. The views are stunning, rooms comfortable and food delicious. I would love to come back again for fun.

    Date of stay: May 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank BrandyU24
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 28, 2024

    Dear BrandyU24,
    thank you for your 5*review and the compliments. We are happy to see that you enjoyed your stay with us and hope to see you again soon.
    Kind regards from Sun Peaks

    Stefan Lang
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 24, 2024

    The hotel is classy, very clean.
    The room was clean, the beds super comfortable. We were updated to a balcony room with view to the slope which was very nice. Would definitely stay at the hotel again. All staff super friendly and helpful. Can only recommend the hotel!!

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Gabriele G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 28, 2024

    Dear Gabriele G,
    thank you for taking the time to leave your raving review and for the 5 stars and thank you very much for your friendly comments. I happily forward your compliments to the entire team.. We are happy to see that you were able to fully enjoy your stay with us in Sun Peaks. We hope to welcome you again soon.

    Sunny greetings from Sun Peaks

    Stefan Lang
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 23, 2024

    Very clean, upscale hotel with excellent service. The food and service in both restaurants exceeded expectations.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Traveller2024500
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 28, 2024

    Dear Traveller2024500,
    thank you for taking the time to leave your raving review and for giving us 5 stars. I will happily forward your compliments to our hotel and restaurant teams. We are happy to see that you were able to fully enjoy your stay with us and hope to welcome you again soon.

    Sunny greetings from Sun Peaks

    Stefan Lang
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 23, 2024

    It was amazing place for family stay and food at mantle was great! Ev charging price was reasonable and my 2 year old son was happy too and learned lot of word!

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Adventure615759
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    stefan lang, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre, responded to this reviewResponded May 28, 2024

    Dear Adventure615759,
    thank you for taking the time to leave your review and for giving us 5 stars. Thank you very much for your friendly comments. I happily forward your compliments. We are happy to see that you and your family were able to fully enjoy your stay with us at the Grand. We hope to welcome you again soon.

    Sunny greetings from Sun Peaks

    Stefan Lang
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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