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“Drunks Passed Out In the Hall”
Review of Hearthstone Lodge

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Hearthstone Lodge
Ranked #5 of 7 Hotels in Sun Peaks
Anacortes, Washington
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Drunks Passed Out In the Hall”
Reviewed 20 February 2012

We were awakened by loud yelling at 2:30 AM. We were very disappointed in the inability of the front desk staff to deal with the 3 drunken males who literally passed out in the hallway in front of our door. One of them crawled on his hands and knees to a housekeeping closet the 3rd male threw up in the hall in front of the elevator and the desk clerk was unable to move him. The General Manager was off the property and no one called security. No one apologized nor were they able to guaranteed any safeguards were in place to reassure us that we would not have a repeat of this incident the next evening.

Room Tip: Do not accept a room by the elevator and the ice machine.
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  • Stayed February 2012, travelled as a couple
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Helpful?
5 Thank TeacherTraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HearthstoneLodge, General Manager at Hearthstone Lodge, responded to this review, 25 February 2012
I would like to offer my sincere apologies on this incident. We at the Hearthstone Lodge pride ourselves on offering quiet and comfortable accommodations to everyone. This incident is isolated and was dealt with the parties involved. The hotel does not condone actions such as this nature and based on most of our comments with TripAdvisor we do offer comfort and relaxation. We do hope you will come back to see us again and if I can help in any way personally ask that you contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Vancouver, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 February 2012

This place is comfortable, clean and smells delicious (The pizza place attached to the hotel is the best pizza ever!) Fire places in the rooms, and 2 hot tubs are perfect for warming up after a day on the slopes. Right next to the day lodge and conveniently located close to the lifts. Ski in/out. Amazing stay, would highly recommend. Staff is ultra friendly and helpful :)

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Shannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeenshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2012

Stayed in one bedroomed appartment plenty of space for 2, comfortable bed, and clean. Not sure if single beds available for families but would be plenty of room compaired to european accomodation. Rooms have entrance hall/area for boots and jackets. Hot tubs easy to access.
Kitchen equipment basic but essentials all there. Stock up on suplies in Kamloops if staying a while.
Overall good accomodation with everthing on the door step.

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank Corky99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
171 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 25 December 2011

This is the fifth winter we have stayed here so that in itself is a recommendation. It may not be five star but it is comfortable, has all the amenties you need and the location is the absolute best - out the front door of the lodge, click on the skis and straight to the chairlift. Its close enough to drop back in for a hot chocolate at morning tea and for lunch. Plus the restaurants, grocery store, liquor store, etc, are all very close by. We will be returning next year.

  • Stayed December 2011, travelled with family
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Helpful?
1 Thank Lynette00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
143 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 6 October 2011

We visited Sun Peaks this year during the summer/fall trip that we took. We decided to stay at the Hearthstone Lodge during our visit up here in Sun Peaks.

The room was very organized and clean. There was a kitchenette, along with a roll away bed, and also a king sized bed. This is great for both couples, and even a couple of couples or people that are wanting to stay together during their stay at this accommodation.

The only dislike that we had about this accommodation was the heat. There was no air conditioner with the fact that these places are designed for the winter, with double insulated windows, and with the fire places. We did take the advantage of the fan that was in this room, and we did try to get some of the ice from the ice maker to put in front of the fan to try and cool it down, but it was still quite warm.

One of the local people who work in the area, suggested that we try getting it cooler, by sticking the back of the fan against the open window, and that would draw in some of the cooler air. We did that, and that did help.

Overall, I would recommend this place, as it is a great accommodation. It is a bit slow and not much activity the time that we went up, but it would be lively either during the summer when a lot of the recreational activities are available, and especially during the winter, when there is a lot of activities too.

There are a lot of restaurants in the lodge to take advantage of as well, including the use of a hot tub too.

Room Tip: If you're planning on going during the summer, make sure that you either bring a small fan with...
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  • Stayed September 2011, travelled as a couple
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Helpful?
Thank matwaites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 September 2011

Came here because it was similar price to Downtown Kamloops. We felt we would get better value. We did. It was a nice place. We were here in the summer. There is no Air Conditioning in the room. The window does open and a fan was provided. I think in the winter, there is no issue and this place is great.

  • Stayed September 2011, travelled as a couple
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Helpful?
Thank bigjim5551212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 17 September 2011

Sun Peaks resort is a nice resort and the Hearthstone Lodge is a nice hotel. It is all new and painted pink and peach, a bit like a Disney theme park. And you can't find fault with a Disney theme park, can you? What about a Disney theme park with no visitors, where all the shops were closed? And no attractions?

You have to differentiate between Sun Peaks in the winter and in the summer. In the winter (I would suppose) it is heaving with activity, you can fall out of bed and hit your head on a ski lift, ski down the mountain straight into your seat for dinner. Sun Peaks was built for the winter.

Which leaves them with a lot of empty bedrooms in the summer. No only bedrooms, but time-share apartments (there are 400 residents and 900 non-residents). That means a lot of Receptionists sitting around playing Patience on their computers and langorous caretakers pushing mops slowly around the polished concrete floors amidst the deafening silence of the empty underground parkades.

Hearthstone Lodge has good facilities to wash clothes if you are an independent traveller and the Web is accessible via Ethernet at 5Mbps. WiFi has no passwords which is a refreshing improvement (who wants to type arcane passwords into their iPhone every few hours)? Other than that, I had more fun when I was on the Witness Protection Program.

You can stay in your room which (if the sun is shining) is so well insulated it varies from 79F to 85F and play Patience like the Receptionist. We asked one of the hotel workers if there was anything to do locally in the summer, apart from walking. We had to walk away from him after five minutes because the question was overloading his brain. The hotel information pack is full of information about what to do. Somewhere else. In the winter.

Don't go to Sun Peaks just because they have got bedrooms to fill. Wait until they put on some proper touristic activities (other than the golf course). Wait until they take summer tourism seriously. It is over an hour away by car to the nearest town (Kamloops) which has two attractions (the historic railway and a children's zoo), but after two hours of looking at windows full of ski boots, unless you are trying to finish writing a book, you may feel the urge to move on.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hearthstone Lodge

Property: Hearthstone Lodge
Address: 3170 Creekside Way, Sun Peaks, British Columbia V0E 5N0, Canada
Region: Canada > British Columbia > Sun Peaks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Sun Peaks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hearthstone Lodge 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Hearthstone Lodge is located in the centre of Sun Peaks Resort village, just 40 kms from Kamloops, BC. Our guests love the convenience of being steps from the Sundance Express Chair Lift, numerous restaurants, shops and art galleries. All of the Hearthstone Lodge suites offer the convenience of a kitchen including full size fridge, microwave, two burner top stove and kitchen wares. Each suite includes flat screen TV with digital TV, high speed wireless and seating area with gas fireplace. Many of our hotel suites are adjoining and some are wheelchair accessible and pet friendly. Onsite are two outdoor hot tubs, fitness facility, guest laundry, heated underground parking, venue space for up to 100 people. Great rates year round for BC residents. ... more   less 
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Also Known As:
Hearthstone Hotel Sun Peaks

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