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nikiap201
Winnipeg, Canada

Great location and owners!

Review of Penguin Resort
4.0 of 5 bubblesReviewed Aug 13, 2017
We stayed for a week in July 2017. Cozy 1 bdrm cabin was dated but adequate. Ken and Irene were fantastic! Very welcoming and helpful. Location is close to Falcon lake, West Hawk lake and many hiking/biking trails.
Date of stay: July 2017
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this review
Responded Aug 15, 2017
Thank you so much for your review. We enjoyed having you both here and your little dog. I hope to see you again perhaps with more of your family.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (20)
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    16 - 20 of 20 reviews
    Reviewed August 11, 2017 via mobile

    We went to Penguin Resort from Aug 7-10, 2017. Immediately we were treated like Family by Irene and Ken. My 10 year old son Josh said it was our best vacation ever, better than Mexico!!!!!! It isn't a 5 star resort but the treatment is beyond 5 stars. From the moment you arrive Irene treats you like gold and checks in on you throughout to make sure everything is perfect. This personal touch and the relaxing atmosphere make it a great way place to decompress and enjoy family time. The price is low and the resort is older but is rustic and has that special charm. 30 secs from a marina where you can launch your boat. If you want a low price and to be treated like royalty this is the place for you. 5 stars and 5 hearts for customers service and care that has long gone from other resorts. It's like you go back in time to a time when customer service was king.

    Date of stay: August 2017
    Trip type: Travelled with family
    Thank Danny B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Irene M, Owner at Penguin Resort, responded to this reviewResponded August 14, 2017

    Thank you for your review. We feel our guests are amazing and making sure they have what they need is why we love what we do. Family's like yours are a real pleasure to have here and we look forward to seeing you again real soon.
    Irene

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 1, 2017 via mobile

    The owners and location are superb ...but the cleanliness and condition of Cabin 5 is mediocre....floors dirty and back west bedroom very mildewy and musty. ..especially carpet...bad for sleeping comfortably for allergy sufferers...fixing that up would bump that up to a 4.5*

    Date of stay: July 2017
    Trip type: Travelled with family
    Thank Kathleen F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Irene M, Owner at Penguin Resort, responded to this reviewResponded August 2, 2017

    Thank you Kathleen for your review. We appreciate all feed back as it helps us to improve. Since taking over in 2013 we have been working hard to upgrade the cabins with new decks, shingles, new towels, pillows, cable T.V. and WiFi. You are correct about the carpets needing to be changed and it is in our plans to replace the carpets with hard flooring that is easier to keep clean. I am sorry that it bothered your allergies.
    Sincerely
    Irene

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 19, 2017

    We had a 2 bedroom cabin (#22) which I found spacious & well appointed. We had everything we needed as well as extras we did not expect. They even supplied beach toys as well as a special gift for the kids! I wish we could have stayed for longer than 1 night. The owner was so accommodating & welcoming. There is a great scenic trail nearby as well as a playground on a lovely beach (which we could see from our cabin).

    Date of stay: June 2017
    • Trip type: Travelled with family
      • Rooms
      • Cleanliness
      • Service
    Thank Tanya D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Irene M, Owner at Penguin Resort, responded to this reviewResponded August 2, 2017

    Thank you Tanya for your review. I am very happy that you enjoyed your stay. We really enjoy all of our guest and feel blessed to meet so many new people. Perhaps you will come back again and stay a little longer.

    Irene

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed September 9, 2023
    Google Translation

    Date of stay: August 2023
    Trip type: Travelled as a couple
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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