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Lance M

Treated like Royalty!!! 5+ Stars!

Review of Penguin Resort
5.0 of 5 bubblesReviewed Sep 2, 2017
Well, I have been to many resorts and hotels and can count on one hand how many times my family and I were treated as well as we were treated while staying at Penguin Resort. From the moment we got there, we were treated like family.
Irene and Ken went out of their way many times over our 4 day stay to make sure that we had everything we needed and then some. From the cleanliness of the cabin to the top notch maintenance of the grounds to the fishing and genuine caring and friendliness. Penguin Resort was the highlight of my families summer and we will definitely be returning again next year. Lance and family.
Date of stay: August 2017
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Manager at Penguin Resort, responded to this review
Responded May 20, 2019
Thank you Lance for your kind words. It is our pleasure and we are very pleased that you enjoyed visit. That is our goal.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 20 reviews
Reviewed September 1, 2017 via mobile

We stayed here for a week and really enjoyed it. The owners Irene and Ken are wonderful people, from the time we arrived we were treated like family. We stayed in a 1 bdrm cabin it was rustic but it had everything you could possibly need in a cabin. It is close to both westhawk lake and falcon lake and there are great hiking trails in the area. The beach is a stone's throw away from the cabins so it is very convenient especially to families with small kids. I would highly recommend staying here. I have already recommended to a.couple people. They have short term and longer term stays depending on what cabins are available. I'm not sure when my vacation will be next summer but if a cabin us available this is where you will find us.
Thanks Irene for making us feel like family. We loved our stay.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank cindyw154
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this reviewResponded May 20, 2019

Thank you Cindy for your review. Word of mouth is the best form of advertising, and we appreciate it. Looking forward to having you stay with us again.

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Reviewed August 13, 2017

We stayed for a week in July 2017. Cozy 1 bdrm cabin was dated but adequate. Ken and Irene were fantastic! Very welcoming and helpful. Location is close to Falcon lake, West Hawk lake and many hiking/biking trails.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank nikiap201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this reviewResponded August 14, 2017

Thank you so much for your review. We enjoyed having you both here and your little dog. I hope to see you again perhaps with more of your family.

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Reviewed August 11, 2017 via mobile

We went to Penguin Resort from Aug 7-10, 2017. Immediately we were treated like Family by Irene and Ken. My 10 year old son Josh said it was our best vacation ever, better than Mexico!!!!!! It isn't a 5 star resort but the treatment is beyond 5 stars. From the moment you arrive Irene treats you like gold and checks in on you throughout to make sure everything is perfect. This personal touch and the relaxing atmosphere make it a great way place to decompress and enjoy family time. The price is low and the resort is older but is rustic and has that special charm. 30 secs from a marina where you can launch your boat. If you want a low price and to be treated like royalty this is the place for you. 5 stars and 5 hearts for customers service and care that has long gone from other resorts. It's like you go back in time to a time when customer service was king.

Date of stay: August 2017
Trip type: Travelled with family
Thank Danny B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this reviewResponded August 14, 2017

Thank you for your review. We feel our guests are amazing and making sure they have what they need is why we love what we do. Family's like yours are a real pleasure to have here and we look forward to seeing you again real soon.
Irene

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Reviewed August 1, 2017 via mobile

The owners and location are superb ...but the cleanliness and condition of Cabin 5 is mediocre....floors dirty and back west bedroom very mildewy and musty. ..especially carpet...bad for sleeping comfortably for allergy sufferers...fixing that up would bump that up to a 4.5*

Date of stay: July 2017
Trip type: Travelled with family
Thank Kathleen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this reviewResponded August 2, 2017

Thank you Kathleen for your review. We appreciate all feed back as it helps us to improve. Since taking over in 2013 we have been working hard to upgrade the cabins with new decks, shingles, new towels, pillows, cable T.V. and WiFi. You are correct about the carpets needing to be changed and it is in our plans to replace the carpets with hard flooring that is easier to keep clean. I am sorry that it bothered your allergies.
Sincerely
Irene

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Reviewed June 19, 2017

We had a 2 bedroom cabin (#22) which I found spacious & well appointed. We had everything we needed as well as extras we did not expect. They even supplied beach toys as well as a special gift for the kids! I wish we could have stayed for longer than 1 night. The owner was so accommodating & welcoming. There is a great scenic trail nearby as well as a playground on a lovely beach (which we could see from our cabin).

Date of stay: June 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tanya D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene M, Owner at Penguin Resort, responded to this reviewResponded August 2, 2017

Thank you Tanya for your review. I am very happy that you enjoyed your stay. We really enjoy all of our guest and feel blessed to meet so many new people. Perhaps you will come back again and stay a little longer.

Irene

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