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Reviewed February 21, 2018

A nice place to stay. Comfy beds, The building and the decor are a little tired. But it's clean. The food at the Chop House is fantastic. The breakfast is to die for... And you can blame my good friend for ruining the all you can eat prime rib dinner. Yes, he had 7 servings, complete with fixings.

Date of stay: February 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley H, Front Desk at The Mohawk Inn & Conference Centre, responded to this reviewResponded February 27, 2018

Thank you very much for your feedback! We are happy to say that we are in the process of updating the rooms and are currently working on new carpeting, fresh paint and updating the bathrooms. We are glad you enjoyed the onsite restaurant, The Mohawk Chophouse. We will pass that on to their staff and management as I'm sure they are glad you and your friend enjoyed your meals.
We look forward to having you stay in the future and experience the freshly updated rooms!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2018 via mobile

We stayed at this hotel while attending a dog training seminar in Georgetown. When travelling with a dog you do not expect to get the best room in the place. But, I was very disappointed with everything about our stay here. This hotel is very dated, I don't think it's been updated since it was built. Our room was disgusting - dirt and garbage on the floor, bathroom was filthy, several of the lights in the room didn't work, we didn't even try the tv. Someone else that was staying with us had a room where the shower didn't work, the front desk wasn't surprised when she told them and they did nothing about it. As a group we also ate at the hotel, the bar only took cash, the food was terrible - hard lumpy mashed potato, chicken that wasn't hot. The reception desk was closed when we tried to check out on Sunday so we couldn't get a copy of the receipt to take with us. The whole experience was terrible, I would never recommend this hotel to anyone.

Date of stay: December 2017
Trip type: Travelled with friends
Thank SBW6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley H, Guest Relations Manager at The Mohawk Inn & Conference Centre, responded to this reviewResponded February 1, 2018

Good morning, we appreciate your feedback and sincerely apologize that you had such an unpleasant stay. We take these matters very seriously and will be looking into your situation to ensure it doesn't happen again. I have checked into your booking and see that it was before our most recent renovations. I'm happy to say that the rooms now have fresh paint, new sheets and blankets, as well as most rooms having newly installed carpet. As the hotel is 50 years old, some of the wall outlets are powered by the light switch, which may have been why the lamps didn't seem to be working. We also have a brand new team in Housekeeping and have improved our cleaning methods so that the rooms are always clean and free of any litter.
In response to your inconveniences at the restaurant, I will pass them on to the restaurant management as they are under different ownership from the Mohawk Inn. I have investigated the cash-only issue and it seems it was a technical error from the credit/debit card company where the system was unexpectedly shut down. I certainly understand that it would be frustrating and do hope that the ATM in the lobby was able to help with the cash-only issue.
Our front desk lobby is normally open all night on Friday and Saturday nights, though this may have been the week our night shift staff was unable to come in for family reasons. In the future we will be sure to let guests know ahead of time if our hours have changed from what we display on the hallway signs. If you would like your receipt we are more than happy to email or fax you a copy and you can contact the front desk at any time should you like to receive it.
Once again, I'd like to express how sorry I am that we were not able to meet or exceed your expectations and I sincerely hope that with the updates and new staffing procedures that you're willing to give us a second try. Thank you for sharing your experience and we hope to see you back soon.

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Reviewed January 11, 2018

We had our Christmas Dinner at the Mohawk for approx. the 17th year in a a row!! Well Done and Thanks again. Staff was friendly and efficient without being intrusive. The Chop house staff was great, especially the manager who help organize dinner for 30 of us. Thanks.

Date of stay: December 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Maureen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley H, Front Desk at The Mohawk Inn & Conference Centre, responded to this reviewResponded January 16, 2018

Thank you very much for your kind feedback. I'm so pleased that you enjoyed your stay and that we are a part of your annual Christmas experience! We look forward to having you stay with us again and hope you'll enjoy the new updates we've added to the hotel such as new hall carpeting, freshly painted rooms and more!

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Reviewed December 22, 2017

I had a great night's sleep at this friendly, charming Inn. It was sparkling clean, cozy, and reasonably priced. Our group enjoyed gathering in living room of "The Treehouse," with it's comfy couches, fireplace, and festive Christmas decorations.

Date of stay: December 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Joni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget S, Owner at The Mohawk Inn & Conference Centre, responded to this reviewResponded December 24, 2017

Hi Joni,
Thank you so much for your wonderful feedback and kind comments which I will pass along to our dedicated team. We loved hosting you and the Company of Women for the Holiday party! So much fun and such a terrific group of accomplished entrepreneurs. All the best in 2018!
Bridget Saulnier

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Reviewed December 21, 2017

I attended the Company of Women Christmas party and we had a smaller group of us stay at the Treetops overnight. The private lounge area by the fireplace was a perfect spot for having a glass of wine and conversation. The rooms were great. Fireplaces in the room an unexpected treat! Beds were very comfortable. All the staff were very welcoming and attentive. And the meal was awesome!

Room tip: Reserve the Treetops rooms for a group event
Date of stay: December 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley H, Front Desk at The Mohawk Inn & Conference Centre, responded to this reviewResponded January 3, 2018

We're so glad you had a lovely stay! It was a pleasure to have been the hosting location for the annual Company of Women Christmas Party and we hope to see you back next year. The lounge area is certainly a great space for after-party relaxation.
We're also happy to announce that we have updated the Treehouse even more since your stay, with freshly painted walls and the new carpet is also complete. We hope your next visit is even more enjoyable.

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