A very friendly young receptionist who was more than helpful.
We had a large room on the top floor with a small balcony and an additional family in the guttering above - at least three squirrels! They were no nuisance to us, not so sure about the building.
To a male, all seemed just about OK, though even I noticed the dusty staircase. But my wife was much more critical, showing me grease on the top back of the cooker.