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Maliha Mirza
Maple, Canada

LOVE THEIR CUSTOMER SERVICE:)

5.0 of 5 bubblesReviewed Feb 5, 2023
Hotel's Favourite
The BEST HOTEL IN MY AREA. Ive tried Aloft n others but none can COMPARE to this.
Customer service/rooms/location and much more… is everything one is paying for. Although, here the wonderful customer service is a complete bonus:) i love it more every time I go. Even just for a break from reality/pain and chaos in life.
Date of stay: November 2022
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Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre, responded to this review
Responded Feb 8, 2023
Dear Maliha_Mirza

Thank you for taking the time to write this comment about your experience at Novotel Vaughan. I am delighted to learn that you have enjoyed your stay with us. We are happy that our customer service really made a difference. Looking forward to welcoming you back.

Sincerely,

Gabriel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 631 reviews
Reviewed January 2, 2023

Our group of 8 stayed her for the night and attended Wonderland’s Winterfest. The location was ideal, we were able to get fast taxi service there and back. The location is ideal for shopping at Vaughan Mills mall, Legoland, Bass Pro Shops, everything is very close by. The restaurant food and coffee was good, albeit expensive ($). The pool was freezing, but I think it was a fluke and just didn’t get noticed (there is no way it’s usually that cold or the reviews would reflect it). We mentioned it and the next morning it was less frigid. We liked the 12:00 Noon check-out, lots of time to use the hotel the second day. We used points to stay and our friends paid, neither of us had any complaints. Plenty of parking, luggage carts for personal use, quick and painless check-in. We would stay here again and would recommend it too. Removed a star because the pool did damper our experience and probably could have been avoided by checking it more often.

Room tip: If you need adjoining rooms ask early.
Date of stay: December 2022
    • Value
    • Sleep Quality
    • Service
Thank AliCatt2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre, responded to this reviewResponded January 11, 2023

Dear AliCatt2015,

Thank you for taking the time to provide us with your comments. The pool equipment has been repaired as of today so the issue should not occur again.
We look forward to accommodating you again in the future.

Sincerely,

Gabriel

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Reviewed October 23, 2022

The room was not clean, service at the front desk very bad. The manager was n duty was very rude. I called the general manager multiple times I left a voice message and I am still waiting to receive a call back from the manager. Never this hotel again.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank B2221EUsamanthaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre, responded to this reviewResponded October 25, 2022

Dear B2221EUsamanthaa,

I would like to begin by apologizing for the cleanliness of your room. Thank you for bringing it to our attention.

If you give us a chance to earn back your trust, we can assure you that you will be taken care of.

Please give us a call at 905-660-0212 and ask to be transferred to the General Manager. We will ensure you are heard and taken care of.

Sincerely,

Gabriel

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Reviewed August 11, 2022

I was used booking.com to book this hotel at 2AM due to airline delay, and mistake to type in 3PM instead of 3AM, so I call this hotel and notifying about my mistake, I end up need to pay in full price for cancellation fee $280 US for fat finger even I got confirmation for cancellation from booking.com. I will never using booking.com as well as stay in Novotel Hotel in Canada.

Date of stay: July 2022
Thank Iven s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre, responded to this reviewResponded August 12, 2022

Dear Iven s,

Thank you very much for taking the time to review our hotel. We at the hotel have no control over the charges as the booking was made through booking.com. The Front desk team cannot do anything at that point. For future reference, please book via accor.com or novotelvaughan.ca so have the ability to be more flexible.

Sincerely,

Gabriel

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Reviewed July 17, 2022

We needed a room for the night before an early morning flight and chose the Novotel in Vaughan because we wanted to do some shopping at Vaughan Mills, and our on-site go-to choices were priced exorbitantly high this time.

We were pleasantly surprised to find a hotel that is a cut above any YYZ hotel at which we've stayed. The room was modern and well appointed, and since we chose the Executive Room, it even came with bathrobes and slippers.

After shopping at Vaughan Mills until closing, we returned to the hotel and ordered a delicious takeout room service dinner from the hotel's restaurant. We slept well, checked out early, and made the 15 minute drive to the airport.

While it may seem farther out than the other airport hotel options, we would definitely consider staying here again due to the comfortable room, unexpected amenities, proximity to Vaughan Mills, and free overnight parking.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank Beyond_YXU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2022

We always love our stay at the Novotel. Special thanks to Yasser at the front desk for sorting out a room issue and upgraded us to the executive floor. He was friendly and exceptionally helpful. It is a modern hotel we love the food, the service I recommend this hotel and will definitely be back.

Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
Thank H6833WEsa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Dayaon, Revenue Management at Novotel Toronto Vaughan Centre, responded to this reviewResponded July 20, 2022

Dear H6833WEsa

Thank you so much for the recommendation. We are glad that you recognized Yasser at the front desk. He is a valuable member of our team. We look forward to welcoming you to Novotel Vaughan soon.

Sincerely,

Gabriel Dayaon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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