We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (802)
Filter reviews
802 results
Traveller rating
347
242
113
50
50
Traveller type
Time of year
LanguageAll languages
More languages
347
242
113
50
50
Show reviews that mention
All reviews front desk pool and water slide canada's wonderland breakfast was excellent pool area rooms are clean easy access hot tub fitness room dave and busters hockey tournament excellent stay free parking hgi flooring shopping wedding
Filter
Updating list...
6 - 11 of 802 reviews
Reviewed November 9, 2018

This was the perfect location for our stay. Staff was friendly and helpful. The rooms were clean and spacious however the mattress on the pull out sofa was very uncomfortable - made for a sleepless night.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Trek828689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda V, Operations Manager at Hilton Garden Inn Toronto/Vaughan, responded to this reviewResponded November 11, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found our service and location to your liking. We will be replacing the pull out sofa mattress in the future. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2018

It was an extremely disappointing two nights. Price ($400+ for two nights) wouldn't be an issue had they actually provided some sort of good experience. Staff were useless dealing with guests drinking in the halls with kids rampant across the halls. Lastly room was not up to standard with cleanliness. Don't pack too much as you will have to lugg things to your room as carts are a rare commodity. Lastly if you disregard everything else, bring a pillow, there's have no support, your body will thank you.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda V, Operations Manager at Hilton Garden Inn Toronto/Vaughan, responded to this reviewResponded November 7, 2018

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. During heavy check in and check out times, our luggage carts are in very high demand. If you need assistance the next time you visit, please let the Front Desk know and we would be more than happy to help. We will use your comments as a training opportunity. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2018 via mobile

Once a year I attend a conference that takes place at this hotel... and over the years even though the staff may change, the reception I receive when checking in is truly warm and welcoming.

Also even though they do not have true room service their food is very good.

Date of stay: November 2018
Trip type: Travelled on business
Thank Marc d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda V, Operations Manager at Hilton Garden Inn Toronto/Vaughan, responded to this reviewResponded November 7, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found our service and food offering to your liking; our chefs are the best in the area. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2018 via mobile

Was here on the 3rd to see Bohemian Rhapsody at the colossus galaxy IMAX theater. We made it an overnighter and went to IKEA the next day. The hotel was very nice...and close to many restaurants. We chose to take a cab to and from since there was construction in the area...and the theatre was licenced...lol. also allowed us to have fun and not worry about driving. The cab cost less than $10 each way. Certainly worth it! Our room was very clean and quiet. We were in room 602...at the end of the hall. Loved the laminate flooring
..felt so much cleaner! The front staff was very friendly and accomodating...the IMAX theatre was perfect to watch a movie like Bohemian Rhapsody...when the Elton John movie Rocket Man opens in May...we hope to go back and stay 2 nights.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Lisa65_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda V, Operations Manager at Hilton Garden Inn Toronto/Vaughan, responded to this reviewResponded November 7, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found our room, service and location to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2018

The location was good for our purposes. The restaurant menu was limited and pricey for portion received. There was a hockey tournament on so the halls were full of kids running around. Hotel would be fine for sports teams at a tournament or families going to Wonderland.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Fionn4224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda V, Operations Manager at Hilton Garden Inn Toronto/Vaughan, responded to this reviewResponded November 7, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found hotel in a good location for your needs. We apologize for the noise you experienced during your stay. During busy nights, we do have security at the hotel, if this were to happen to you again, please let the Front Desk know. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews