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Anna D

Disappointment.

4.0 of 5 bubblesReviewed Sep 24, 2023via mobile
Beautiful view from the balcony. Was disappointed that the cleaning was done only every 2 days, we were there for 2 nights only The food was ok both for supper and breakfast..the spa was great...
Loved the fact that the casino and some restaurants were at a walking distance..
Date of stay: September 2023
Room Tip: Parkinging availability ok
Trip type: Travelled as a couple
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CHAMBRE ACCESSIBLE 1 LIT KING + MICRO-ONDES /// ACCESSIBLE ROOM 1 KING SIZE BED + MICROWAVE OVEN ===>> Notre belle chambre munie d'un lit king confortable et douillet est "idéale". /// Our beautiful room with a comfortable and cozy king bed is “The Place To Be”.
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All reviews breakfast was included spacious rooms two queen beds regular hotel large hotel the st lawrence river pavilions balcony casino tubs du fridge bathtub
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Reviewed August 29, 2023

Let's start with the positive aspects: beautiful view, close to restaurants, shops, amenities. Hotel is very clean. Housekeeping staff were super nice and friendly. Negatives: very noisy, poor insulation between rooms. The AC's are terribly noisy. We felt like we were close to an airplane taking off. The other hotel (Chateau) is in front of some of the pavilions so be prepared. There are shows at night and lots of trafic because of the other bigger hotel/casino close by. Hotel staff brought us some earplugs and this was really appreciated. Not enough hot water for 2 people in our room, even though we were taking quick showers. A sign posted in our bathroom instructed us to save hot water...Another negative aspect is that guests cannot bring any objects to the indoor pool (no purses, no phones, nothing. You heard right, you are not allowed to bring any personal belongings). The lady at the pool reception has a really bad attitude. She barks instructions as if we are in a boot camp. Several ladies were discussing her attitude in the women's locker, saying they felt their were kids at a day care. We were just flabbergasted by her attitude. She does not seem to realize that people are on vacation, not in an army camp. The hotel restaurant is ok. No gourmet fare but fine if you want a simple meal. The staff (mostly older ladies in their 60s) are stressed out and rude. Even though we had a reservation, we were told upon our arrival: 'well, we are almost full and I have only one waiter in your section' (with a bothered face). The next day, at breakfast, the waitress quickly greated us and then said "I'm listening, I'm listening, I'm listening'. Yes, 3 times in a row when I was rushing to give her my order. I ordered a fruit salad and I had 6 pieces (yes, I counted them) of canned fruit. We enjoyed the area but would not go back to this hotel.

Room tip: Bring earplugs, avoid hotel restaurant and be prepared for crazy lady running the indoor pool.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Relax32309485799
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 1, 2023

A very large hotel on the river's edge with a lovely view. A room with two queen beds. It seems that this hotel caters to patrons of the casino down the hill nearby. The room was clean and comfortable and with time one could get used to the in room intermittent air conditioner noise like a plane on take-off. Staff professional and friendly. Breakfast included was limited and poor; my husband's waffles like cardboard. The hotel has a destination Tesla chargers which at first was blocked by a non-EV car. The charger seemed a bit temperamental. This hotel was arranged by the auberge we had originally booked due to a problem.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ArtsyGalBaltimore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 5, 2023

The spacious rooms provide a modern, clean fit-out with all the regular hotel amenities and a cute little terrace. The bathroom is enormous, with a large corner bathtub.

Breakfast is served in a vast room overlooking the ocean. The indoor swimming pool is only accessible to people 16 years and above.

Step out to the back of the hotel and enjoy magnificent views of the ocean or relax on one of the hanging chairs on the upper floor terraces.

Date of stay: August 2022
    • Cleanliness
    • Service
Thank Sunbeachwater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 5, 2022 via mobile

Poor management at the hotel. Reception not helpful and staff is unfriendly. There was no hot water in the jacuzzi hot tub in our room. The outdoor hot tubs at both pavilions were barely warm. Beautifully situated property but lacks in service and hot water. I also have to note that the driver of the casino shuttle on Sunday in the evening hours was arrogant and unhelpful. He refused us rides. Shame on him!

Room tip: Staff is not eager to speak English here and not helpful at all. Book Fairmont instead or stay somewhere else that is warm and welcoming.
Date of stay: September 2022
Trip type: Travelled with family
Thank katalina10709
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 24, 2022

We stayed at tis hotel for 4 nights from June 20th to th 24th. The room was spacious with a fridge and all amenities for cooking in the room. The staff was very helpull. The restaurant staff was great. Our breakfast was included but choice was limited but very good. We enoyed the spa which was free as part of our room choice. The hotel is walking distance to the casino and short rtravel distance to other sites such as Baie ST-Paul and Iles aux Coudres. Spectacular view from our balcony of the St-Lawrence river.

Room tip: Best view is facing the St-Lawrence river.
Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank jmcbrunette
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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