Don't get fooled by the pictures! This is not a 4 star hotel. Since the ownership changed, the restaurant on premises, while it used to be rated as good, is no longer open - except for breakfast. No room service - as advertised. The Jacuzzi is empty and locked. During the booking process we were told there are only 2 rooms left and we booked in a rush, choosing to pay at the hotel. The prices - suddenly in MXN pesos - immediately jumped up, as the current exchange rates were not reflected and we couldn't do anything about it without having to pay a penalty. Bottom line, the hotel was empty! The rooms upstairs, while being bright due to the outside windows, had no heating except the open fireplaces beside the bed. We had to use it - end of November in Patzcuaro is cold at night! Very romantic but we ended up smelling like a chimney and same happened to all our clothes in the room. The bed sheets didn't look clean. We had 2 large towels and one small face towel - to share between us. The mini fridge was unplugged and - of course - empty. To add insult to injury - and not blaming this on the hotel - at 5am they started the firecrackers in the streets and the sounds were loud enough to wake up the dead.
To make things short, we paid for 2 nights and after one night there we decided it was enough, but of course, there was no refund, even partial (we had 2 rooms booked), not even the credit for another stay, as one of the staff suggested to the receptionist, who just let us go.
- Official Description (provided by the hotel):
- Exquisite colonial architecture, comfortable facilities and personalized service come together to give life to Hotel Mansion Dreams. The magic of the past in every corner , where the smallest detail is faithful example of the cultural richness of Patzcuaro, Michoacan. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hotel Mansion de Los Suenos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.