We stayed here from March 11 to 18 and had pretty mixed impressions overall. It was our second time to a Mexican all-inclusive resort and my fiance's second experience at a Grand Palladium.
The resort itself is beautiful and very well maintained -- we were impressed with the number of workers keeping the pathways clean and the grass and plants trimmed. The beach is very nice with a few good spots to swim, a couple of pretty good beach bars, and lots of activities to do. The area right by the Kantenah is very quiet and a great place to relax.
Our room was disappointing. They had no rooms left with king size beds to offer us, so we were stuck with two double beds. Both of them were hard as a rock. I couldn't sleep on my side for more than 15 minutes before my arm would start to tingle from lack of circulation! They were doing renovations in the room next door so it was impossible to take a break and relax in the room during the day at all without hearing constant furniture moving. When we went to the front desk to see if they could accomodate us a little better than this, the girl at reception couldn't have cared less. She said she could get us another room, but when we asked about the beds she said they were the same. We took the room anyway hoping to escape the renovations... but wouldn't you know they were renovating the room above our new room!
The huge selection of a la carte restaurants is great, but it's also necessary at this resort, as the buffets are very bland and after eating breakfast and lunch at the buffets, the last thing you want is to go back for dinner. The food at the restaurants was generally pretty good, but nothing amazing. The steakhouse was good, but the t-bones were VERY salty, all of the steaks were cut very thin, and if you wanted to add lobster, it was an additional $35!
Generally the staff was very helpful and eager to please with a few exceptions:
a) The girl we dealt with at reception
b) The occasional bartender that didn't really want to do their job unless you were waving money at them (but this was pretty rare)
c) The time share sales pitch from the concierge -- we were happy that we were given a thorough overview of the amenities at the resort, but the last thing you want to hear is an invitation to a timeshare presentation from the hotel itself!
The spa was amazing, the mini golf was impossible and poorly maintained, the bars were plentiful and well stocked, the salt water pool was not very well maintained.. basically it was hit and miss! We wouldn't stay there again or recommend it to our friends, but we wouldn't rule other Grand Palladiums out because they have a great reputation!
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Palladium Mexico
- Palladium Grand Resort
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Maya Palladium Riviera
- Grand Palladium Kantenah Resort Spa
- g Palladium Kantenah
- Grand Palladium Mayan