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“Roulette 5 at GBP Tulum”

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Grand Bahia Principe Tulum
Ranked #10 of 21 Hotels in Akumal
Certificate of Excellence
Reviewed 14 April 2012

We were sent here by the Sunquest Roulette 5 on March 23rd and thoroughly enjoyed our holiday. We are a couple in our fifties and have travelled to the Mayan Riviera 7 times in the past 5 years and have stayed mainly at 5 star resorts such as Dreams Puerto Adventuris, Riu Palace Mexico, Grand Sirenis, Blue Bay Esmeralda and Barcelo Tropical so we have a lot to compare food/services/beach etc. We are also very much beach people so swimming/walking the beach is an important part of our vacation experience.
First and foremost the ride from the airport is long but can be enjoyed with a couple of coronas to pass the time. Check-in was quick and efficient and and the room in villa 11 was beautiful with an ocean view from the 3rd floor-this was actually the pick of the litter from our travels.
Our location was close to the 24 hour snack bar/pool/beach/Tortuga restaurant and dolphin pool.
We had great breakfast and lunches every day at the Tortuga and a special thanks to David, the Omelet chef who provided excellent service. Also a special thanks to the beach towel guy, Antonio who recommended the snorkeling with the turtles in Akulmel excursion which we very much enjoyed.
Our room was clean and the maid service was very good with different towel art each day. The one problem with our room was the noisy fan that we didn't utilize due to sleep interuption and the air conditioner that seems to be preset to go off later at night so the room got somewhat warm. If only we could have used the fan for extra cooling. The safe is also very small and needs a key-electronic updating is in order.
Our primary issue with the GBP is the food. You only get 3 a la cartes for the week which were adequate, but nothing exceptional and the Yucatan Buffet where we had our other dinners was best described as mediocre. They seemed to run out of the main meat dishes by the time we arrived each night about 8pm-given that the buffet is open until 10:30 pm, a 5 star resort should always have plenty of food and the other resorts we have been to did not have this problem. This needs to be addressed by management-you shouldn't have to go early to the buffet to get the main course!!!
Our only other issue was with the diesel fuelled trams that took you to the Coba, Akulmel sites. The smell of fuel was over whelming at times and not very environmentally friendly from our perspective.
The grounds are beautiful, the beach at the end of the "whales" sandy and very swimable and you can easily walk to any area in Tulum with ease.
Fix the food issue and this resort could live up to its 5 star rating.

Room Tip: Villa 11 on the 3rd floor a great ocean view and convenient to all facilities
  • Stayed: March 2012, travelled as a couple
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4  Thank RandRWindsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,994 - 6,000 of 12,577 reviews

Reviewed 14 April 2012

My husband and 2 kids travelled here early March 2012, as did 8 other members of our extended family. This was our 3rd time at this hotel as a large group and we really enjoy the place.

Because we've been often, we got a la carte meals every evening, which made things more enjoyable, as while the buffet is fine for breakfast and lunch, I wouldn't want to do dinner there as well.

We stayed in villa 6, top floor. Nice ocean view, close to the main lobby and beach (and quieter pool and snack bar) but off the tram track. The first year we stayed in villa 7 and found we heard the trams late at night.

The rooms are fine - clean, spacious enough and the bed more comfortable than I remembered it. But you are in Mexico - at a beautiful resort - why are you spending time in your room?!!!!!

Club Diamond, or whatever they call it now, I don't think is worth the upgrade.

My son and I rented bikes (free) and toured the entire facility, which was fun, including climbing the tower. We ate at a variety of places in all 3 properties, as we were there for a week, and found it easy to walk around the property as well as use the trams. We were accommodated every where we went (party of 12!) and the staff were always friendly. Drinks were fine - our aim was not to be drunk so while we had some drinks at the beach and in the evening, we appreciated that they were somewhat watered down.

We will be back - probably again in 2 or 3 years. Great place for kids and a big group of varying ages. Lots to do both on property and around the area. Having the hacienda shopping area was fun for an evening.

Room Tip: Top floor - no elevators but also no noise from above.
  • Stayed: March 2012, travelled with family
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2  Thank jessy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

We were in the Tulum part of this HUGE complex. We were there on April 6th and returned home April 13, 2012. There is also Akumal, Coba, and Sian kaan. The pools and grounds were kept very clean. Every day you could see workers cleaning, attending to the grounds and working hard to make sure all enjoyed their stay. Did I mention this place is huge? We were there 8 days and probably lost, on average, an hour a day waiting for trolleys to get to food, go back to room for dry clothes, get to beach etc.

ROOMS AND LOCATION
We were in the 2600 building and it was good in that it was close to the dive shop run by Scubaquatic as my children were there to get their open water scuba certification. I wont talk about the dive shop in this review. Also there is a trolley stop close to this building. Problem is if you are heading to the lobby as it is the last stop before the lobby and it was often full by the time it got to us, the time of day mattered not. Another problem with that is that the trolley was often carrying the loud crowd at night and it was disruptive to a group with children trying to sleep. We had two rooms as we were a group of 5 and avoid room 2616 if you can, there is a large tree right out front of the balcony blocking any chance of a view. We had to ask for a working fridge for one of the group members insulin as one didn't work but it was quickly replaced. The rooms weren't huge but we were only in them to sleep so it mattered not. They were nicely furnished and had enough room that we weren't tripping over each other when changing for meal time or prepping for the beach.

SERVICE
Maid service was perfect, restaurant staff very friendly and professional. Bar staff was also good and prompt at Tulum and Akumal, I can't speak for the other spots. In all we found the staff at no fault ever they were all excellent.

ENTERTAINMENT
Night shows were quite entertaining. Adult pool and the activity personal kept it very lively.


OTHER

If you like to snorkel take the short ride, through the dive shop or on your own, to Akumal Beach. Not the Gran Bahia Principe AKumal Beach but the actual Akumal Bay which is not far and North of the Resorts. We went on our own trip and the snorkeling with the sea turtles there is amazing. All natural and the only cost was the short trip and a locker rental. FYI the bar/restaurant rents lockers and is open later then the Dive Shop at Akumal Bay so if you want a little more time and have your own equipment rent from the restaurant.

We had a great time but not sure I'd recommend it just due to its immense size. I met others there that loved it but me I will go somewhere else. Not complaining it just didn't fit me and I know it fits others quite nicely so even though I wouldn't return it is more preference then anything the Hotel did so I still would rate this place quite high.

Room Tip: Avoid room 2616! View blocked by huge tree. But block isnt bad if you use dive shop and trolley re...
  • Stayed: April 2012, travelled with family
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1  Thank Jason N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Me and my other half stayed here April 5th the 12th, in Villa 23. Nice room, quiet, overlooked the dolphin pool/ocean. Tips for the mini-bar: Put money in the fridge if you want extra beer! you get 2/day otherwise. Room was cleaned daily, leave a little extra for the help. The service everywhere was wonderful, very friendly and helpful. Some more tips so you enjoy you time here to the max:
Book your a la cartes when you first get there at Public Relations, or else you may not get them at all. There is a time share booth right next to it, they will try to stop you and give you a sales pitch FYI. The food was great at the buffet, also a 24h snack bar for brekkie/lunch buffets and late-night eats. The snack bar smelled like urine we found -those late night drinkers? If you want a good spot by the pools, you have to get there by 830am, or you won't get a spot. Bring your minimum SPF 50 too, sun was intense. If you want to get off the resort and go to Playa Del Carmen for shopping/supper, you can take the shuttle van by the front gate for 4USD/person each way. There is a disco from 12am-2am for the night owls, but a trip to Playa or a booze cruise may be your thing if you want some nightlife.

Best excursion: Xel Ha - all you can eat/drink/snorkel/swim, gorgeous natural water park

Our fave a la carte - Portofino, hope Carlos is your waiter!

A room safe lock is 40USD as a deposit

The beach is ok, right next the the pool, but you have to get there early for a spot, and its rocky,so bring shoes if you go in the water. Definitely not the greatest beach, but hey its better then a Canadian winter!

FYI Pool with swim-up bar was fun, but we didn't see too many drinkers get out of the pool for long periods, if you know what I mean

We are an unmarried, childless couple - We did see weddings, service was good from what we hear with arrangements. Lots of families though so it is an appropriate place for kids, there is a 'mini-club' for kids with activities if you bring them.

Enjoy!!!!

Room Tip: Top floor, ocean view - We were in Villa 23 - rm 22, overlooked dolphin pool/ocean, but the roof of...
  • Stayed: April 2012, travelled as a couple
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3  Thank NurseYetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

I have recently returned from my 5th week long stay at the Gran Bahia Principe Tulum. My group of 4 retired ladies go to this resort every year in March or April. We have been to many other all-inclusive properties over the years and the Bahia OUTSHINES them all! We love to stay in the Hacienda Club upgrade section of Tulum because the area is quieter and more suited to our needs. We just relax at the pool all day and only have to go 50 yards to the Tequila Restaurant for breakfast and lunch which is only available for Hacienda Club guests. We love our terrific friend and waiter Alfredo. He's the best and takes super care of us. By getting the Hacienda Club upgrade you get free internet access at the clubhouse, access to the clubhouse itself and an extra, 4th ala carte restaurant choice. The only negative about the upper part of Tulum where the Hacienda Club is located is that getting into the ocean is tricky because of so much coral. However, if you have kids and want the best beach, then Akumal or the lobby area of Tulum has
much better ocean access with almost all sand and small waves. This resort has four distinct lodging areas and is the largest resort property in the Riviera Maya. Akumal and Tulum are on the ocean and Coba sets back quite a distance. You need a shuttle to get to the beach. Even though the resort is huge I never feel crowded or restricted. Guests have full access to all the areas, restaurants, bars and entertainment. There is something for everyone. There activity schedule has something going on constantly and the entertainment staff has endless energy to get you involved and happy.

The Bahia, no matter what area you are at, is a tropical paradise. The landscraping and maintenance of the grounds is magnificent. The quality of the ala-carte restaurants is superb.
The quality and presentation of the meals rivals some expensive restaurants in New York City.
The top retaurants for our tastes are Don Pablo, Le Gourmet and Arlequin. However if you want a Beni Hana type chef entertain you while he prepares your meal and tosses the food and utensils around, then book the Mikado. The Italian and seafood restaurants are also good. Make your alacarte restaurants as soon as possible after check-in or your choices may be very limited. Even the buffets at the Bahia are great with well-cooked food and an awesome variety. Do not worry about getting sick at this resort. None of us has ever had any negative digestive food issues or sickness. The staff keeps this resort spotless and super clean.

Every night each of the three resort areas offers a hour long show production which anyone from any area can attend. The varied show themes rotate around the different resorts on different nights. We love the Michael Jackson and Broadway shows the best.

Every year we book through Apple Vacations because they seem to have the best prices, if you watch for their online sales. Also with Apple you get a free safe and an extra surf and turf dinner one night for only Apple guests in which you get to meet the terrific Bahia management team and they also have dancers and musicians play while you eat. I also highly recommend that when you book through any travel agent that you purchase the non-stop transfers directly to the Bahia which will only take you 75mminutes or slightly less from the airport. Otherwise, you may make 2 or 3 other stops before the Bahia to drop off guests staying at other hotels and not get to the Bahia for over 2 to 2 1/2 hours. Apple charges $30 for roundtrip non-stop transfers to and from the airport. It's worth it.

The Bahia staff throughout the resort are always pleasant . They cannot do enough to fulfill your requests and make you comfortable and happy. Over our 5 visits we have gotten to know several of the staff very well and look forward to seeing them on our visits. A super thank you to Nicki and Melchor who always go above and beyond to take extra special care of us. They and all the Bahia staff make our vacation fantastic every year. We will definitely return again.

Room Tip: Get the Hacienda Club upgrade in Tulum or the Diamond Club in Akumal and ask for ocean view. Somes...
  • Stayed: March 2012, travelled with friends
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3  Thank beachlover48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

Family of 6 just returned from a weeks vacation at the Bahia Principe Tulum Mexico Resort. We wstayed in the Superior Club Hacienda with a beautiful view and a very convenient location . All in all it is a wonderful resort with plenty of activities,restaurants pools and bars. The resort is immaculately clean and the service was great. The only downfall are the beaches. The beach is v ery beautiful to look at but if you like to swim there are a lot of rocks and it is almost impossible to get into. At the other end of the resort there was a swimming beach but it was a very small area with a lot of people and we had to take a tram to get there, So if you would rather swim in the pool and just tan on the beach ,I would say you cannot go wrong staying at the Bahia Principe .

  • Stayed: March 2012, travelled with family
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3  Thank sadiegirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

We were greeted very nicely upon arrival. The check in people were very helpful in making dinner arrangements during check in for some of the specialty restaurants. Our room had a wonderful view of the beach and ocean. It was very open and you didn't get a cramped feeling. I noticed some rooms complained of smells in the room and linen but we did not experience that sort of problem at all. The restaurants and lobby bar were very nice. We are not hard to please at a buffet so food was not a problem for us. We did wish for bacon though for breakfast. We always had a nice location near the pool and right behind us was the beach and ocean. We ate at 4 of the specialty restaurants and the only one we could fault was the one we ate at in the Coba resort section. The service was very very slow. We took the Collectivo up to Playa del Carmen one day and down to Tulum the next. There were no problems using this service, but I will say, we used it only during the daytime. Our visit to the Coba Ruins was awesome. My husband was thrilled that he got to climb one of the ruins. All in all it was a very nice vacation. Thank you, Gran Bahia Principe Tulum.

Room Tip: We were in building 4 and liked it very much. Building 5 looked as though it would have a good view...
  • Stayed: March 2012, travelled as a couple
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4  Thank Temmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Casino Hotel in Akumal
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 Top resorts Hotel in Akumal
#9 Spa Hotel in Akumal
#9 On the Beach Hotel in Akumal
Price Range: $203 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico

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