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“EXCELLENT Resort...Miss It Already”

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Grand Bahia Principe Coba
Ranked #12 of 23 Hotels in Akumal
Certificate of Excellence
Langley
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“EXCELLENT Resort...Miss It Already”
Reviewed 9 April 2012

We returned home on Friday night after 7 days at the Coba and I already can't wait to go back. The staff are amazing, from the moment we checked in until the time we departed, we were given excellent service and friendly smiles. We tipped more on this trip than we have at any other AI because we were so impressed (and no, we didn't receive great service because of the tip, since we didn't tip until the meal was over, etc.) The animation team is amazing, the best group of people imaginable. My husband hates to lay around the pool and there was always something happening to keep him busy. Our daughter is 4.5 and had no interest in the kids club so I was a little worried about keeping her busy.. The activities pool has different depths, so she was able to be in the water with no issues, and the animation team quickly learned her name and said hi to her everytime they saw her. Every night there is music and dancing in front of the main lobby and buffet and this was a definite highlight for all of us. The food is good with enough variety that everyone can find something. The Japanese restaurant is a must, and get a demonstration table. It's hot, but worth it! I was worried about the distance to the beach, but it wasn't a problem. A 2 minute ride and we were there...very easy! Yes, it's a very big resort but the golf carts are running all the time and we had no problems getting to where we wanted to go. We were in building 30 and I highly recommend it as it's close to everything. We travelled with family (9 people in all) and they did a great job of making sure we were all in the same building. We had originally requested a room with 2 double beds but ended up getting a king bed and the couch made as a bed. Since it was about the size of a twin it worked perfectly for our daughter and we had the luxury of a king! I don't have anything negative to say, it's just an awesome place to go and I highly recommend it to anyone considering this part of Mexico!! Be prepared as it is a long drive from the airport but we just looked at it as a chance to relax from the plane ride and enjoy a cold Corona.

Room Tip: villas 30 and 31 are right by the activities pool and a very short walk to the buffet. We asked for...
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  • Stayed April 2012, travelled with family
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2 Thank Meghan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New Brunswick
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 April 2012

We had the pleasure of staying at Coba for the second time in 3 years. Another awesome trip! Food was great, beach was beautiful, staff were awesome... not one thing to say negative. My only advise if you are going to visit Coba book at least 10 days... a few more extra days in the sun would be great!
We travelled with friends and we were there from April 1- 8. We never had issues finding a chair on the beach; a short stroll down the beach and an empty chair could be found.
Go enjoy, relax!

  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank anythingpossible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2012

As this was our very first trip to Mexico I was really pleased with the resort as a whole but there was one black mark on this resort in fact all three that are actually tied together. The fact that every time you enter one of the lobbies you are bombarded with Gran Bahai's very own "Time Share" personelle. Not only at the lobby but next to any of the pools as well, they promise free massages, bottles of tequila, T-shirts, etc. if you will take 90 minutes out of your vacation to check out the possibility of upgrading your room.... DON'T DO IT. My wife wanted the free massage so I figured what the hell. The overall experience took almost 3 hrs. and we were never given the free 50 min massage or the bottle of tequila that was promised. Lesson learned I guess, but shame on the the resort for expecting anyone who shows up there will have 34,000.00 kicking around to commit to staying at only their resorts for the next 30 yrs. and then persistantly asking if you want to upgrade your room 3 to 4 times a DAY.
I would have given this resort a VERY GOOD rating based on the food, the service staff, the cleanliness, the rooms, the activities that are available, and the price. But dealing with the time share crap was a big disappointment. One more thing if you are into a kid free vacation this is not the resort for you.

Room Tip: Unless you buy one the Gran Bahai "TIME SHARES" you are at the mercy of whatever room they...
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  • Stayed March 2012, travelled as a couple
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3 Thank Perry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2012

Overall, a very pleasant stay and experience. Coba, combined with Akumal and Tulum is massive. The Coba complex alone with its active and quiet pool could stand alone, as can Akumal and Tulum. The pros are that you can access all together and experience the different properties. The con is the need to walk a lot or catch the shuttles. If you like a smaller, quaint resoort where you really get to know the staff and other guests, would not recommend this property. If you want everything on a large scale including various pool/dining options, this is the place... If you like to be by the ocean and have the pool close by the ocean, would try to stay at Akumal vs Coba, I believe this is a bit more expensive option though.

Before Arriving: Sent an email to Felix and his public relations staff to request a room and made dinner reservations in advance. This is the way to go. Make sure you get a reservation number for each dinner reservation you make. They only gave me 1 number for 3 reservations and this presented problems for which it took 1 hour to sort out.

Transport: Used USA transfer/Entertainment Plus private van to get to/from resort. $145 for round trip with 7 people in van. Great deal, on time, NO time share and excursion sells, just the transport. They were prompt and courtious. Strongly recommend them. Took 120 minutes on way there and only 1 hour on the way back.

Food: Main buffet was good in all locations, the typical you would expect from all inclusive. Some nice touches with the coffee bar on a few nights. Favorite A la carte was Portofino, as Luis our server was great and the food was wonderful. The hyped up Mikada was over-rated. We had the service at the show table and initial server acted like he did not want to be there and the chef did nothing of the ordinary to make it the unique experience you expect from the Japanese style event. The Manager actually told him not to do anything extra because they needed to get us in and out quick. Would recommend the Cozumel buffet area because less crowded. The snack bars basically have fried food, nice to have in a pinch though. Also, we love the fresh guac and salsa at the resorts, but Coba restaurants were frequently out of fresh Guac and seemed like it was watered down (dissapointed there). Overall, food was average compared to other resorts.

Room: We were in building 24, 3rd floor, facing quiet pool. No noise issues and room was very clean. Beds comfortable, still a bit hard but much softer than other resorts Nice that they replaced water bottles each day in the rooms. The only issue we had was that it seemed like the AC had a tough time cooling down the room and frequently the room felt a bit humid. Would recommend this location, central to main pools and lobby.

Beach: Taking the shuttle down to Coba beach was pretty easy, seemed like it ran about every 10-15 minutes. Coba beach was real nice. Protected cove great for kids and hanging out in water. The Akumal beach was pretty rough on the feet and the Tulum beach a lot narrower and angled pretty hard to the water. Nice to be able to walk up and down beaches though to all resorts. For a great beach experience, we highly recommend you go to the Public beach at Akumal. About $20 each way by taxi and 15 minutes from resort. Hang out at Lol Ha restaurant and go snorkeling in the natural reef protected bay. Great for seeing turtels and rays. Beautiful beach and worth 1 day just staying there. At Coba/Akumal, the guys out at the beach bar are great and fun to have a beverage on the swings at the bar. Should keep it open a bit longer:)

Pools: Very nice pools. Active pool had music, entertainment and fun time. The quiet pool was very relaxing. So nice to have the mix of these at Coba. The pools at Akumal and Tulum on the beach also very nice. Be prepared to play the "reserve your beach chair" game at the pool and the beach. If you are not out and have your towels on the chairs by 8:30, you will most likely not get one for a while I don't like doing this, but forced to because the rules are not enforced.

Service: While there were some standout staff members, overall we have to say that compared to other resorts, the service did not meet expectations. At meals, we often got a first beverage, but were forgot thereafter and had to track down what we needed for refills or other. Not as attentive or as friendly as we are accustomed to. Found it quite rediculous as one mrning we walked in to breakfast and the entertainment staff was there to greet us at the door and the staff were extremely friendly and expedient. Within 20 minutes, all the guests were being asked to rank the service and ratings for the hotel. After the surveys were collected, the lethargic attitude came back to normal... The service at the bars was very good, but service by waiters in the lobby and other areas was not all that great. Big opportunity for improvement here Coba!

Safety: Felt very safe at the Prinicipe properties. Great for our kids and did not feel like we had to guard our belongings everywhere we went. Nice job on this Coba! The volleyball court by the active pool is nice but presents a major issue. They basically dumped about 2-6 inches of sand over a cement floor. We had 2 people in our group get bad knee abrasions. Need to dump about 6: more sand in there.

Nightlife: We were dissapointed in that there are so many people in the lobby at night between 7-10 PM, all starving for better entertainment. Each night there was an event put on by the entertainment team, but often focused on loud DJ type music or Karioke. Would be great to have a live band that plays Mexican music as well as covers. The shows were average at best and you get tired of the main guy taking 20 minutes to always go through the countries and where people are from.

Technology: There is wireless in each of the main lobby's, but it is very slow. O.K. for email and a quick internet look up, but very slow for someone like myself that needs to get through all my business emails in the morning. Lot's of folks on their laptops in the a.m. just like me, so I know I am not alone requesting much faster connect speeds. The nice thing is that they do rent laptops, thought that was great. TV's in the room are really small, old and reception not great. I don't care that much, but not of 5* standards.

Summary: This was a great family vacation and pretty typical of what we expect from a "Riviera Maya" all- inclusive. I would come here with a big group again, but probably not with just our family. Will opt for a smaller venue with rooms/pool/food all close to the beach. Public relations pretty responsive, so kudos to that team! I was hoping for more of a 5* expereince compared to other 4* properties we have stayed at before. We paid quite a bit more for Coba, but felt the experience was 4* instead of 5. Hey, this is an honest review! Your attitude is what counts and we came away with a memorable experience that was very enjoyable. Any issues I am listing here is hopefully to help you understand what to expect and for managment at Coba to evaluate and improve on.

Room Tip: In order, would try to get in buildings: 31, 30, 23, 24, 25... Would choose 2nd or 3rd floor. Make...
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  • Stayed April 2012, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MileHighMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grande Prairie, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 April 2012

We just arrived home from our trip today . I had to write a review as we had an excellent time.I want to break things down so it's easier to read and follow with tips at the end of the review.

Basics: Big resort, access to all three, carts bring you places, but you can walk not problem. beautiful grounds, friendly staff.If we go again we will probably stay at Akumal resort. Its closer to the beach, but only a 7 min walk to our building.

Check-in/Arrival:
Fast easy, everyone is very helpful.
The drive is long to the resort, but comfortable and there is lots to see on the way.(Worth the trip). I think it took us about 1 1/2 hours.

Rooms:
spaced, clean, we stayed in building 23. 23-27 is pretty much close to everything. You can e-mail Felix and ask for those buildings, but he can only put you there if there available of course. He is very easy to deal with.

Beach:
Beautiful, big, and lots of activities there in the morning.
As for the beach chairs, they are limited, but we just used our towels when chairs were not available. There are two bars on the beach and activities like zumba in the water, fashion shows, volleyball, and snorkelling. I'll talk more about that a little later.

Pools:
Awesome!!!! There are two pools at Coba and two separate hot tub areas with their own bars. Very nice! Akumal pools are nice as well and convenient if you are to hot on the beach and need a cool down.

Food:
No complaints! Coba has the biggest buffets. I enjoyed all the food so did the other 5 travellers that were with me. also we drank the water and used it to brush our teeth as well.

Activities:
The pools have all day activities as well as dancing and karaoke by the front lobby every night. The Hacienda is just a short cart ride away and has a night club. Pretty much like every other night club in Canada.
There is also a lot of shopping right on the resort on the back of the slamm lobby and at the Hacienda. Prices are comparable to Playa del carmen.

and lastly TIPS:
#1. You can snorkel right on the resort. Gear is like $6 and then you can go anytime. Something we should have done.Lots of fish and all waist high water.

#2.The rooms can me a little smelly. Ours smelled the worst, but my sisters was fine and we were in the same building. I brought an air freshener (Plug-in) that worked well.

#3.Ask the locals before you buy any excursions. You can do a lot of the same activities for half the price or FREE. For example, we paid $140 EACH for an excursion to the island of Cozumel. We went snorkelling, saw a small ruin and looked at crocks. The tequila tour was fun but it's advertised as free. We had a great time but here is what we discovered afterwards.
Trip to Playa del Carmen $3/person each way
Trip on the ferry to Cozumel island $13/person each way
Scooter rental in Cozumel $30
Snorkelling is $2 at the beach on Cozumel.

So yes we paid WAY TOO MUCH. Ask around

Tip #4: There is a Beach called Akumal beach about 15 mins away towards Playa Del Carmen. We were told this is a public beach with beautiful snorkelling. $6/person for rental. but just buy it for $6 at the resort. Apparently we heard from many people that there are turtles there. We didn't discover this until almost leaving of course.

Tip #5: The resort is very quite and peaceful at night. Take advantage of the hammocks by the pools. It's so relaxing and many nights we slept there for a few hours before bed.

Tip #6: The restaurants will only hold your reservations for 15 mins. If you eat at the Mikaido which is the Japanese restaurant, you have to request to sit around the grill. Wish I knew this the chef's put on quite a show.

Felix Schlokat
E-Mail: guestservicepremierbpcob@bahia-principe.com
http://www.resortsmaps.com/map-GranBahiaPrincipeTulum-RivMaya.html
www.resortsmaps.com

Here is the person you want to contact for dinner reservations and building requests. Felix is a great help and is very pleasant. He will do his best to help you, but remember he is only human he cannot move someone form their room so others can have it. Also, included is a map of the resort.

Tip #7: Please tip. We found out that the waiters and waitresses only get paid 66 pesos for a day's wage. Which is about $5.They work very hard, are very friendly, love to chat, and appreciate tips so much. Many of them have two jobs with only one person working in the family. REMEMBER ask them about where to go and what are the better excursions.

Hope this was helpful

Tasha
Alberta Canada

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
9 Thank Tasha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 April 2012 via mobile

Currently staying at Coba after being moved from Tulum, a lovely resort which is clean and well maintained. However I don't appreciate having to get up at dawn to get a subbed by the pool. Yesterday sunbed was taken before 7 o'clock, most frustrating thing is most people reserve them then don't turn up till late afternoon or not at all. Food in the buffet restaurant caters for most tastes but the problem is getting a table, doesn't seem to matter what time you turn up there are no tables available and most of the staff are unhelpful. Last night after getting a table we asked numerous times for water which still hadn't arrived by the time we were ready to leave, we give up and asked for some coffee which we did actually get although it was cold and undrinkable. On the whole having spent a large amount of money to stay here I am not impressed.

Stayed April 2012
Helpful?
2 Thank Debby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2012

We visited the Gran Bahia Principe Coba in May 2011.Coba in our opinion is the nicest of the 3 hotels however it is a 2 minute bus ride away from the beach, we didnt find this a problem as the buses are very frequent. The beach is great with a wall of sandbags built to make an area to swim in which is needed as its very choppy.
Rooms are huge compared to other hotels we have stayed at with a restocked fridge everyday and towel art left somedays, my partner did find it frustrating not having a full length mirror. One annoying thing is the safe costs $5 a day and you have to get a padlock from reception, i have never experienced this at a 5* resort before .
The buffet restuarants are the best we have had at an all inclusive resort and is very good, the service is hit and miss however sometimes we were offered wine and sometimes not. The a la carte restuarants are superb we got to visit 3 a week the best were the italian, mexican and the japanese book the chefs table at the japanese the show he gave was honestly the best dining experience i have ever had.
One complaint we have is the maitre de at le gourmet this guy is seriously rude and drastically needs re training we were told on arrival that i would have to go back and change because i was wearing 3/4 length smart trousers which i thought was a bit strict but accepted rules were rules. But when we arrived we found several people in the restuarant wearing shorts and his general attitude stunk that evening, i honestly believe his problem is that we were a young couple as he was as nice as pie to older couple and groups. Him apart the rest of the staff were good.
We went on trips to chichen itza which is amazing and something i think you have to see, we also went to xel ha which is a great day out and good value as all food and drink is included, i would really recommend going to tulum on the local collectivo it costs 30 pesos or $3 and you can pick them up at the front of the hotel you have to cross the motorway to get to tulum and the hotel side for playa del carmen just tell the guy where your going and he will give you a shout, playa del carmen is ok for shopping but is very hot and the local sellers do hassle you a bit, haggle at the shops we bought ceramics and ended up buying 2 for the price that she was asking for 1 and was more than happy with that.
Overview if your from the uk dont pay more than than £1000 for 2 weeks thats about its value, the hotel and pools are great, food is wonderful entartainment is a bit rubbish we had a few early nights but we went to relax and take dollars not pesos they are preferred and the exchange is rubbish so you will save taking dollars, we took pesos and it cost money.

Room Tip: Try to get a room in the Coba hotel, as there are three hotels on site.
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  • Stayed May 2011, travelled as a couple
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Helpful?
Thank Sophie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Coba

Property: Grand Bahia Principe Coba
Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Akumal
#8 Romantic Hotel in Akumal
#9 Top resorts Hotel in Akumal
#10 Spa Hotel in Akumal
#10 On the Beach Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools 3 Jacuzzis Large sun terrace and gardens with sun umbrellas and loungers Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, basketball court, bicycles Motorised sports (additional charge) Water activity centre Entertainment amphitheatre WiFi access in the lobby (1h per day free of charge) Buffet restaurant 4 a la carte restaurants 8 Bars 2 Snack bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed Sitting area with sofa Fully-equipped bathroom with hydromassage bath tub, shower, wash basin, magnifying mirror and hair dryer Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar Coffee-making facilities Safe (additional charge) Ironing set Terrace Wifi Family Junior Suites and Master Family Suites the perfect choice for families, including: All the facilities and services of a Junior Suite Bathrobes and slippers for all the family for use during your stay Children's bath kit Welcome basket with sweets Mini-bar with juices, shakes, milk and soft drinks for children Two fully independent connecting rooms (Master Family Suites) Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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