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All reviewscruise excursionfood and beverage managertraditional mexican foodour tour guideminute bus ridegreat vacationlounge chairsgood pointsstaff was extremely helpfulgreat resortkids clubtacosthe entire resortair conditionerall inclusiveshellsprogresso
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Reviewed February 2, 2007

We went there to get away from it all and we found exactly what we wanted.
You can't beat the views ,streches of unspoiled beaches or the personalized, friendly service
They go out of their way to please their guests.

If you like fighting crowds on the beach and spending tons of money on overpriced souvenirs makes you feel like wealthy Gringo - this is not the place for you.
If you got spoiled kids that can't entertain themselves and constantly whine that they are bored - this is not the place for you.
If you are afraid of pool water that is a touch cooler than a bathtub - this is not the place for you.
If you are used / or pretend that you are/ to dine on caviar and champagne - don't go. Their food is just regular food ,buffet or a'la carte , with local twist to all the dishes.
So if you don't like Mexican food - this is not the place for you.

Better yet - don't go there at all !!!
We want to be sure that the next time we go they will have a room for us .

  • Stayed: January 2007, travelled as a couple
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8  Thank traveling-woman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 15, 2007

HAHA,its Dave, I was the guy that was taking the pictures of all 27 of you guys before you left,glad you had fun.

Myself,wife and 6 year old son had a great 2 week holiday there dec.25-jan 8,very relaxing.

Food was great,the best i've had at any all inclusive i've stayed in Mex.,Jamaica and of course Cuba, even better then most i ate in Waikiki,but not Maui....so that says alot about this place.

The staff and my wife hit it off well,she was even on the staff teams for sports and stuff,even greeting the new years eve crowd with the staff,tears when we left,those handfull of girls work hard there,but are always happy,Morales,Belanne,Fernanda,Sonya,Abby,JayZ,etc.. won't forget them

Weather was hot,the wind was a nice break actually.

Oceanview upgrade is cheap and highly recommended,we had to stay in a non oceanview on the first night and then switched,much better room as well as view.

The kids club is fantastic,my son had a great time hanging out there and let my wife and I relax,really great.

The only complaint i have is the main bar closing at 7pm,have not seen such before at a resort,poor Jose at the bar even compained with me as he said the tips were better then at the disco bar which he got switched over to after 7.

For the Cancun party crowd this is not the place,but for the crowd looking for a relaxing holiday with great food and a fantastic staff,you can't beat the reef yucatan,great holiday!

  • Stayed: January 2007, travelled with family
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5  Thank homeaircleaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 13, 2007

A large group of 27 stayed at the Reef Club from Dec. 28-Jan. 4 2007. We had an amazing time. If you are young and are looking for a party resort this is not the place. If you are interested in relaxing by the pool and enjoying the superb mexican weather, then this is the place. The staff is AMAZING! They are more than happy to fulfill your every need. Many of the reviews that we read before we left commented on how cold the pool is, how windy it is and how the beach is horrible. It is windy at the Reef Club. However you have to remember that it is usually 28 degrees or warmer so the wind that is blowing is extremely warm. The pool is chilly but if it were any warmer it would not be refreshing. All 27 people we were on vacation with went in the pool so how cold could it be. The beach infront of the Reef Club is very clean and they work hard to keep it that way. The ocean is not the clear blue ocean that you imagine it to be, but the water is warm and people were swimming in it. The resort is isolated so if that is what you are looking for than it will meet all your expectations. The food was good and the staff really make an effort to make dinner time special.
All in all this is an excellent resort if you are looking for a relaxing getaway with amazing service from the staff.

  • Stayed: January 2007, travelled with family
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4  Thank windsor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 11, 2006

The food was luke warm at best.Not so nice.We upgraded our room,now we have wash cloths.That was nice.Walk into the ocean twenty feet,then mud & slime up to your ankles.Not so nice. My friend went to the hospital for two days, severe barfing & runs.Not so nice.The staff took him to the hospital.That was nice.I have traveled to many resorts,some good some bad.This one.Not so nice.

Stayed: January 2006
3  Thank Imsonice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 9, 2006

What a bad idea, my fiance and i (ages 25 and 31) went to this resort after reviewing the reviews. Everybody said it was such a great place ,ya ok???? We cried as we walked to the beach in dissapointment, i wanted to ship out and go back to -40 degrees back home. To the left of the resort was a beach full of garbage and dead fish not to mention a corps of a dead alligator swarming with black flies as well as an abandonned hurricane strickened resort where my fiance, a friend and i ran for our lives from a wild dog chasing us yikes!!! To the right of the resort was a smelly fishing village, yes!! just what i always wanted. Windy? how about hold on to something (but not your patio chair because those are already blown into the pool), the only time we felt the heat from the sun is when the wind changed directions. Ok enough about the good stuff lets talk about the food , sad but true this was simply dissapointing, the ceramic throne was my new bestfriend, lol not funny. Bring your own coffee , if you have an addiction to tim hortons you will get on your knees and pray for instant coffee. So after a day of bordum we met some cool people at the resort and started enjoying our stay, rented a Jeep and went to town where we ate fish head soup at a local bar. Can you believe its legal to drink in the jeep and drive with no seat belts (crazy living). if your into the culture part of Mexico take the tour to chichenizta if thats how you spell it, pretty cool place , lots of barganing there. Back to the resort , the pool burnt my eyes, can you say to much chemicals, oh, did i mention you need a dry suit to swim in the pool brrrrr! freezing.
All in all, the trip was sort of a disappointment but, we did meet some great people and made the best of it.
We were spoiled with the resort in Cancun the year before so our expectations were high. Would not suggest spending your money here , find a place in cancun, Oasis Playa was our choice.

  • Stayed: January 2006, travelled as a couple
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8  Thank turtleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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