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“Still as good as ever”
Review of Fego Caffe

Fego Caffe
Certificate of Excellence
Price range: US$7 - US$16
Cuisines: Cafe
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, Reservations
Reviewed March 27, 2018

I love the Fego brand and the restaurant in Gerrard's Cross is my particular favourite.

After reading the previous review, I felt compelled to write my own experience. I'm not sure what the previous reviewer's intentions are but I cannot disagree more (the fact they have only ever left 1 review and its 1 star speaks volumes).

The team led by Natalie are consistently excellent, friendly and welcoming and every time I visit I see the same familiar customers seated so they must be doing something right.

I have been going there for years and they go from strength to strength. It can get busy over the weekends so I'd go early to get a table.

The eggs Benedict are my personal favourite but there is something to suit all tastes. The coffee is excellent and they have recently introduced cocktails to the menu, happy days!

There is a reason Fego are rated so highly, they do fantastic themed nights as well, highly recommended!

    • Value
    • Service
    • Food
1  Thank Saffa1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 207 reviews

Reviewed March 19, 2018 via mobile

I visited this place two weeks ago with my mum and children. The waitress was rude from the off because we sat down on a table that she hadn't cleared. Only reason we had done this was because we was standing for 5 minutes In a busy doorway with a pram and a crying baby. She quite disgruntledly cleared the table making us all feel uncomfortable. All through the service she provided she wasn't friendly at all. The food was ok, but her attitude wasn't ! This place isn't cheap either so you would expect more for your money ! At the end of lunch my baby had unexpectedly vomited, mostly on me, I was struggling too find wipes and was so embarrassed as everyone was looking, my mum asked the waitstress could we please have some napkins. She said yes hold on, observed the situation then went too take someone's card payment, and didn't come back till 5 mins later with some napkins. After the bill I decided there was no way I was leaving this woman a tip when she took the bill she said 'have you left the right money on there??' I could not wait too get out of that place !! My mum tried too reach out too fego on their fb page, they actually hid her review from the page!! I left one and was told I was making false accusations!! They then wrote too my mum and said were investigating and we will get back too your very soon. My mum asked for an update and the manager said oh if you want too discuss this any further call me. So they didn't investigate at all!! I have never left a review on fb or trip advisor but I was so disgusted by this place and their response !! Avoid this place like the plague, they are extremely rude!!!!

3  Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie S, Owner at Fego Caffe, responded to this reviewResponded March 26, 2018

Dear Melissa

Since your first review on Facebook I have sat my team down to discuss the day in question as I need to be sure of exactly what occurred that day and assess what area of training I need to focus on.
I do not feel that the Facebook comment section or a reply on Trip Advisor is the best place to discuss feedback of this nature and have asked your mother to please get in direct contact with me as I would like to resolve any misunderstandings.
Customer Service is extremely important to me and training in this area is constant. Extremely busy days can be very stressful and waiting staff can sometimes react more abrupt then on quieter days which leads to behaviours changing and comments being made in haste.
I apologise for the way my team member came across, but can assure you she tried her best and only meant to give you the most efficient service possible on that day. English not being many service staff's mother tongue, sentences like 'Have you left the right money on there' probably were meant as ' Do you need any change? ' which in the innocence of the comment was offensive to you but more of a logistic issue for her as the cash register is on the other side of the restaurant.
Your review is still on Facebook as I don't shy away from negative feedback but see it as a measure of how our customers rate us and where improvements are required.
Unfortunately my technical skills are quite limited and I wouldn't know how to hide it even if I wanted to. I did respond to your mother's review - and she sent a response in return , I don't think possible if the review is hidden.
Please accept my apology for the lacking customer service on this busy Saturday.
Should you feel that you would like to discuss this issue in more detail , please call me on the above number so we can arrange a get-together.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 3, 2018 via mobile

Great brunch food. Very good service unlike other restaurants in GX. Waitresses are very helpful and Natalie the manager is great

Very busy at weekends

Thank orchehill1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 23, 2018 via mobile

We come here regularly and we love the atmosphere. It’s child friendly and there is parking nearby. I’d definitely recommend breakfast or brunch here.

1  Thank PianoSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 11, 2018 via mobile

Me and my partner went for a Sunday brunch, he had steak and eggs and I had the pancake stack , the food was amazing and service was just as amazing.love it will definitely be coming again soon .
The manager Nats makes you feel so welcome and all the staff are very attentive and friendly

1  Thank Samara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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