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1,819 - 1,824 of 2,035 reviews
Reviewed August 1, 2011

The staff at this hotel were faultless. They were extremely welcoming and very helpful without being intrusive. I would definately recommend the hotel, restaurant and spa to anyone thinking of visiting.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
Thank ColetteBowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded August 2, 2011

Hello,

Thanks for taking the time to review our hotel, I was delighted to read we delivered our vision of first class service which was both welcoming and non intrusive.

We look forward to seeing you again soon

Best Wishes

Stephen

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Reviewed July 31, 2011

i stayed here for a weekend spa break....and what a lovely break it was!!!
the hotel is lovely - the beautiful old bit has nice areas to chill and the rooms in the new building are spacious and comfortable. the grounds arent quite as extensive as you might think - you can walk around them in about 20 minutes, but from the hotel the views are very pretty
we had an executive room - it was nice and even had a tv in the bathroom!!!
we spent a lot of time in the spa - the facilities are clean and new - fab pool and amazing treatments - the facials were really very good
the standard of food was really high but i found the restaurant very quiet....we also got biscuits with a lot of the drinks we ordered and even the biscuits seemed like they were home made and were delicious. we had a package with dinner included - but what this actually meant was that you had a £30 budget for dinner in the a la carte restaurant - you can choose options here that mean you dont have to pay any more but when you book this is a little misleading - i think this should be clearer on the website when booking.
the high point, though, was the staff. they were helpful and friendly throughout our stay and made us feel like nothing was too much trouble - especially the girls on reception and in the spa...
i guess its only a 4 out of 5 for a few reasons...
the restaurant wasnt so fun and quite expensive and it did feel a little like a wedding factory (but i guess any country house hotel is like that on a weekend in july)
but mainly because i came on a spa break and rookery hall is definitely a hotel and a separate spa. the spa is in a different building (although they say you can go to the spa in your dressing gown you really want to be traipsing around in your dressing gown in front of a wedding party) if you're at the spa and you want to eat in the main house you need to get dressed... in comparison to hoar cross hall (that is a specific spa hotel) it doesnt work quite a well for a spa break...that said i preferred the pool area, the service and the treatments here

Room Tip: pay a little extra and get an executive room
  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank iceland_poppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded August 1, 2011

Hello,

Thank you for a super well balanced review. We are all delighted you found the hotel lovely and really glad you had a nice spa break with us.

I am delighted that the team looked after you so well and that our vision of nothing being too much trouble was achieved.

Wedding business is important to the hotel but equally our Spa breaks are too.

I am glad that overall you had a great break

kind regards

Stephen

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Reviewed July 31, 2011

Enjoyed a walk round the grounds in the evening and the breakfast was excellent. Very pleasant hotel to spend a weekend.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank gardenersdelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded August 1, 2011

Hello,

Thanks for feeding back after your short stay with us. we are proud of our grounds . The breakfast is the most important meal of any stay and thats why we dont offer a buffet but more a fully served meal. Glad you enjoyed it.

Kindest regards

Stephen

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Reviewed July 30, 2011

Warm welcome on arrival. Staff couldn't do enough. Hotel and grounds are just beautiful. Room was a good size and very comfortable. Bathroom fantastic. Food out of this world.
We attended a wedding and it couldn't have gone better.
We paid quite a bit but it was really worth it. The manager even had a card put in our room for our anniversary. Lovely touch and much appreciated.
Would like to stay again sometime.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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    • Service
Thank LMC102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded August 5, 2011

Hello ,

What a great way to start a Friday!!!

Thank you so much for your wonderful constructive feedback we honestly do appreciate it.

Warm welcome, team that cant do enough, beautiful grounds, fantastic bedroom and bathrooms and great service is what we really aspire to, so we are thrilled to have delivered it.

WE hope you come and see us again in the future

THANK YOU

Stephen

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Reviewed July 30, 2011

This was in actual fact our second overnight stay here in the last year. It is a lovely old building, with the addition of the new rooms and conference centre to the back. It has a very quiet and calm atmosphere, and the staff are very welcoming. Our bedroom on both these occassions was extremely comfortable, and roomy - with nice views out to the garden and beyond. The bar is nice to sit and have a drink in, and the restaurant comfortable. Even though this is obviously a conference hotel, it still manages to maintain the aura of being an Olde Worlde Hotel for non-business guests. We did not make use of the Spa, but hopefully would do so on a future visit. We used this hotel as a "halfway" stop between Scotland and Devon on both stays. It is ideally situated from the M6 (being half an hours drive from motorway), and we will definitely use it again.

Room Tip: The ground floor rooms are easily accessible for disabled users - infact there are even disabled rooms if necessary.
  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank MJAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this reviewResponded August 1, 2011

Hello,

Well great to see you back again and thank you so much gfor the great feedback which is so important to us.

We like a calm atmosphere and are glad you experienced it.

We do have a conference facility but also take pride in looking after spa guests, weddings, business travellers but also like yourself a short break too.

Glad you will use us again and we look forward to it!!

Best wishes

Stephen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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